Gran Via Puig Major 2, 07180 Santa Ponsa, Calvia, Majorca Spain
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Full view
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360
Panoramas (11) 
Pool & Beach (329)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from H10 Casa del Mar
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 34 hotels in Santa Ponsa
Location
4.7
Cleanliness
4.2
Service
4.0
Value
3.9
Travelers' Choice
With a seafront location on the magnificent Santa Ponça beach, the H10 Casa del Mar is a recently refurbished four-star hotel that offers a complete range of services. Its main attractions include its large pool and sunlounger area, a restaurant, a snack bar and a lobby bar. The hotel also offers a varied programme of entertainment for both adults and children, making it the ideal place to enjoy a romantic getaway with your partner or a fun-filled holiday with your family.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness / spa locker rooms
Bar / lounge
Beach
Entertainment staff
Children Activities (Kid / Family Friendly)
Airport transportation
Public wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Evening entertainment
Meeting rooms
Spa
Massage
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Bay View
Languages Spoken
English, French, Spanish, Catalan and 1 more
Location
Full view
86Good for walkers
Grade: 86 out of 100
97Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
Contact
Gran Via Puig Major 2, 07180 Santa Ponsa, Calvia, Majorca Spain
Name/address in local language
Getting there
Rental CarsSee all Santa Ponsa rental cars
971Reviews137Q+A100Room tips
Reviews
Traveler rating
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Time of year
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Most Recent
Positives - staff are amazing , Raul top man - cleaners do great job can’t fault them - great location - roof top terrace - hotel menu food banging - Nice cocktails Negatives - people putting towels on sunbeds at 7am and all gone very quickly , you snooze you loose - food was average on half board for me
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
Opposite the beach with very good rooms, get a sea view room as these are the best and worth the upgrade. Bar and infinity pool on the roof are so chilled and all the staff are so helpful and always smiling. All COVID aware and safe but not overly strict so comforting and relaxing. We can’t wait to return!
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Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: Get a sea view room. 167 or 169 are good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Xisco García, Director General at H10 Casa del Mar
Responded Jul 21, 2021
Dear Bluey84, First of all, thank you for your rate and comments. We are really happy to know that you have enjoyed your stay and you will come back. Looking forward to welcoming you back to H10 Casa del Mar. Best regards.
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Firstly the location is brilliant right at the beach and the pool both on the ground and rooftop is lovely. we payed an extra £97 for a pool view and we’re disappointed with the room we got. We spoke to reception and they said it still classes as a pool view but we demanded to be moved room as this was not worth an extra near 100 pound! We were originally put into room 127 (worth phoning and making sure you are not in any rooms ending in 27/28 if you pay extra for a pool view as you will just see trees (photo included). Reception seemed a annoyed that we were complaining about this, however they did move us along 2 rooms where we had more of a sea view which was lovely. The rooms did get cleaned every day new towels and bed made however Our room never got mopped and it was very dirty by the end of our week having to wear shoes walking around in it. Our balcony door was always left unlocked as well after it had been cleaned which is annoying. For this being a 4 star hotel and the price of it, we felt it was not worth the money and would have been better staying at another hotel near by for a cheaper price.…
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here for 4 nights with my partner, we both had no choice but to sleep on single beds as we asked for 2 nights repeatedly or even for a room change but nothing. gave us no information on check out times and gave me a late checkout fee. The customer service was very poor, I attempted to pay my bill at the end of the stay in pounds as me and the receptionist discussed when I first arrived, but when I did I was told I need to give them euros and as it was Sunday all of the exchanges are closed, so I spent my last day of my holiday walking around the island and when I arrived back to the hotel unsuccessful, I was told he will be calling the police if I can’t pay. I now have 1h before my transfer and no way of paying and I really didn’t know what to do, I suffer with severe anxiety and I told the man this and he still continued to put me under pressure it was the worst feeling of my life it has really put me off going aboard. I really don’t think they deserve the one star to be completely honest.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel is on the beach with a nice location. The reception staff is friendly. If you ask they inform and give good instructions on how to get to Palma City center and other tourist attractions. They also give bus schedules on request to public transport or the bus to the airport. You get a welcome drink on arrival. There is a pool on the premises but it is very hard to find a bed as everyone wakes up early to book a sunbed by the pool. The people reserve early morning but don't come until 2 hours after they reserved a recliner by the pool, however when I reserved a bed for 1-1.5 hours the lifeguard moved my stuff to reception where they claimed you can reserve for 45min max...this was unfair and upsetting. Plus the pool sunbeds are always booked from early morning so hard to find a place to relax by the pool. There were activities by the pool like pool volleyball, drinking games and the host of the entertainment was nice. Also keep note that if you hang out by the pool and want a cup with ice for your own beverages or something of the sort this will cost 1€. There is a bar by the pool if you want to get drinks from the premises. There is also al a carte lunch at the hotel. There is a nice terrace where you can see the beach and a nice sunset, with a small infinity pool and a bar located there, it is a nice ambience. We had half board which included breakfast and dinner. The breakfast and dinner was good had variety and traditional dishes as well. However, we were disappointed to find out that all drinks including water were not included in the hefty price we paid for our stay. The prices were also not cheap. For reference water at dinner cost roughly 2.70€, the beer was fairly priced around the same price as water, which was very interesting. At breakfast tea,coffee, water, juices, and champagne were included in the price. This is not our first time at Mallorca and usually water and drinks at our other hotels was included in our price, so safe to say we were not thrilled about this and that it was not stated anywhere when we booked with our tour agent. The dishes were often dirty at dinner so you had to make sure you took a clean dish. The waiters at dinner were nice and tried to help as best they could. I would say brush up on your Spanish skills as some waiters didn't speak or understand much English.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just home from a 6 day stay at the H10. Really enjoyed our stay. Hotel was in a prime location. Santa Ponsa itself was a great place to visit. We had no kids with us so we exclusively used the rooftop bar and pool which was fab. Although all the beds on the rooftop were missing their side curtains as shown in hotel pictures so little shade was acquired on the beds. But the pool was amazing. Water was cool which was so refreshing on a hot day. Our room was lovely. We had a great side sea view. Unfortunately we were unable to use the main pool as there was never beds available. We also never used the hotel restaurant so I can't comment. All staff we met were very helpful and nice. Also we heard no noise from outside our room from the prom or beach and our beds were very comfy. We had an absolutely amazing holiday and would definitely return to the H10.…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Not as advertised. This hotel is a disgrace to the H10 name. Unexpected extra taxes added to our bill, a dirty room- hair and dirt everywhere, extremely disturbing to stay in, you have to pay for pool towels (which will be refunded at the end of stay but the practice just all seems very lowbrow and inappropriate for an alleged 4 star establishment). No daisy club even thought h10 website lists this hotel as one that has a daisy club- staff nice but all over the place and most times defensive rather than aiming to please. I rang reception to say the room was dirty upon check in and no apology received. No music/ live entertainment at the hotel, only one pool that is very busy and overcrowded- mini club not available so unfortunately for us parents, we will never see the infamous rooftop bar and terrace! Unfortunately My stay not over yet and cannot wait to leave this hell hole. Very disappointed.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Myself and 2 friends recently visited the H10 Casa del Mar for a 1 week holiday in the sun. We booked only three weeks prior to our arrival date and were blown away with the quality of service we received. Having never visited Santa Ponsa or a H10 Hotel before, we weren't sure what to expect but the images definitely lived up to their standard and we were more than impressed. The beachfront and central location was perfect for us as we enjoyed walks into Santa Ponsa, but also took day trips to Palma and different resorts within Mallorca via taxi. The hotel was beautiful, all areas were modern and clean, but our favourite part was the view from the infinity pool area (along with the constant flow of Sangria and Strawberry Daiquiri's from the bar). The staff were absolutely amazing, super friendly and just couldn't help us enough - special mention to Cristina, Mustafa and Gabriel who made our holiday extremely enjoyable and were always on hand to help. Thank you H10 for a wonderful holiday, I'm sure we'll be back soon! 😊…
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amazing placement, beachfront hotel. Services, bars, restaurant and rooms are really good. Food is amazing. Great place for a family vacation. There is a little something for everyone. Everything is at walking distance.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely stay , amazing views from the rooftop bar and infinity pool. Great service and the best cocktails from Sidhu and Christina, will be returning for sure !! The iced strawberry daiquiri tasted incredible!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$101 - $216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia playas de mallorca hotel santa ponsa
FORMERLY KNOWN AS
H10 Playas de Mallorca
LOCATION
SpainBalearic IslandsMajorcaCalviaSanta Ponsa
NUMBER OF ROOMS
245
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Claim Your Listing Frequently Asked Questions about H10 Casa del Mar
Which popular attractions are close to H10 Casa del Mar?
Nearby attractions include McTavishes (0.2 miles), Playa Santa Ponca (0.2 miles), and Flozzies Bar (0.2 miles).
What are some of the property amenities at H10 Casa del Mar?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at H10 Casa del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Casa del Mar?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to H10 Casa del Mar?
Conveniently located restaurants include Italian Fushion, Door to India, and Baguette Land.
Are there opportunities to exercise at H10 Casa del Mar?
Yes, guests have access to a pool and locker rooms available in the fitness center during their stay.
Does H10 Casa del Mar have airport transportation?
Yes, H10 Casa del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at H10 Casa del Mar?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at H10 Casa del Mar?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Catalan.
Are there any historical sites close to H10 Casa del Mar?
Many travelers enjoy visiting Sa Llotja (9.4 miles), Palau de l'Almudaina (9.5 miles), and Convento de Santa Clara (9.7 miles).
Does H10 Casa del Mar have any great views?
Yes, guests often enjoy the ocean view available here.