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Globales Pionero

Gran Via Puig de Teix 5, 07180 Santa Ponsa, Calvia, Majorca Spain
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Traveler (716)
Dining (71)
Room & Suite (66)

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About

#23 of 34 hotels in Santa Ponsa
Location
4.4
Cleanliness
4.3
Service
4.0
Value
3.9
The Globales Pionero Hotel is in the lively location of Santa Ponsa and forms part of the holiday complex that includes the Globales Playa Santa Ponsa Hotel and the Globales Santa Ponsa Park Hotel. The hotel is a few meters from its beautiful large beach that offers a wide variety of water sports and activities, and is only 20 minutes from the capital of Majorca, Palma. The hotel has 1 swimming pool for adults, 1 for children and 1 indoor heated swimming pool with sauna. The comfortable rooms are all air conditioned (cold/hot) and there are 6 disabled accessible rooms as well as non-smoking rooms available. The hotel is climate controlled for your comfort and has a variety of lounges with satellite TV and bars for you to relax and enjoy in. The Globales Pionero offers an all inclusive option. The hotel’s international entertainment team hosts daily scheduled daytime activities, games and sports competitions and at night there are shows and entertainment for both adults and children. Also, nearby there are 3 golf courses, horseback riding and the infamous nightlife of Magaluf.
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Property amenities
Free internet
Pool
Bar / lounge
Bicycle rental
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Wifi
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Poolside bar
Evening entertainment
Karaoke
Table tennis
Meeting rooms
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Flatscreen TV
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish, Catalan, German

Location

Gran Via Puig de Teix 5, 07180 Santa Ponsa, Calvia, Majorca Spain
Name/address in local language
Globales Pionero
892Reviews248Q+A100Room tips
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Thomas wrote a review Feb 2024
Denmark5 contributions1 helpful vote
Nice and clean hotel. Good breakfast and Dinner restaurant. Clean buffet Area. Nice staff. Room cleaning Good. Clean rooms. Nice pool Area and relaxing Area. Fine Bar Area fine and with a Good selection. Good hotel for cycling holiday and training
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded yesterday
Dear Guest, From Hotel Globales Pionero we would like to thank you for your good rating on TripAdvisor. It is a pleasure for us to know that our services and our staff have been above your expectations. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lol wrote a review Dec 2023
21 contributions14 helpful votes
This was my 1st holiday abroad. We didn't take any notice of negative posts as we make our own . The hotel was clean,all staff were friendly. The plastic glass was not a problem for us,as we understood the reason. Food and restaurant staff all great, plenty of options for main meals and the pizzeria on a evening was great . Will definitely be back soon
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Has 3 pools
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded 4 weeks ago
Dear Guest, From Hotel Globales Pionero we would like to thank you for your good review on Tripadvisor. We are very happy to know that our service has been above your expectations. We look forward to welcoming you in one of our Globales Hotels in the near future. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruth Jones wrote a review Nov 2023
11 contributions2 helpful votes
Pleasant hotel, lovely staff, clean. Food pretty good but bit monotonous. Good location. 10 minutes or so walk to the beach with glorious views. Thoroughly enjoyed our week. Be ready for lots of kids running riot at their nightly disco but apart from that, would recommend as a good choice 😉
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Nov 3, 2023
Dear guest, thank you for taking the time to comment on your recent holiday with us. We are very grateful for your kind comments about our staff and services. We look forward to welcoming you back to any of the Globales Hotels on a future holiday. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annie87xx wrote a review Nov 2023
Newtownabbey, United Kingdom47 contributions12 helpful votes
+1
We arrived and were meant to stay across the road but it closed cause it was out season and we go upgraded to this sister hotel. It was a blessing really for us. The hotel is big, spotless, massive bedrooms which all have balconies, large TV, mini fridge free to use, massive bathroom with a good power shower, comfy beds. The staff are super friendly and helpful a real treat to the hotel. Plenty of sunbeds but It was out of season which suited us for our end of year holiday. Beside the beach which is beautiful, loads of shops, bars etc. Great area. Food is absolutely fantastic we all loved the food. The all inclusive is great they don't limit you and you can have as many as you want day and night. Entertainment was more geared for children but then it was bingo nighly which got the time in. The lady who took the games was fantastic she was a real star. We would absolutely return again out of season for a relaxing break. Thanks to all the staff. Also all the guest were really friendly and we all got along great.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Nov 7, 2023
Dear Annie, thank you for taking the time to comment and evaluate your recent stay at our establishment. It is very important for us to know the different aspects of our Hotel. We really appreciate your comments in general, and especially your kind comment about our staff. We are glad to hear that you enjoyed our services and facilities at the Globales Pionero Santa Ponsa complex. We thank you again for your time, and we would be delighted to welcome you back to any of the Globales Hotels in the future. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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richmcc08 wrote a review Oct 2023
Coventry, United Kingdom138 contributions128 helpful votes
All things considered we had a good holiday at the TUI SUNEO Santa Ponsa; our room was in the Pionero building. I would return for the entertainment and location, but not until the all-inclusive package food has been improved. Entertainment: fantastic. Most evenings had bought in entertainers. Further, the Santa Ponsa Park and the Pionero buildings had separate programmes (and possibly the SP Beach but we didn’t try it) so you had a choice of which act to see each night. Location: excellent, being right in the centre of Santa Ponsa. Everything you need is between 10 and 20 minutes walk. Food: so-so. In the restaurant everything was overly salted, and the meal plan was quite limited and seemed to be on just a three day rota, so there was a lot of repetition over our 11 night stay. The food really lets this place down and should be improved. This is such a shame because the snack bar was really good, however this facility doesn’t excuse serving poor food in the restaurants. We started eating out a lot in the second half of our holiday. Drinks: I found the cups policy annoying and inconvenient; fortunately this is just for the daytime. Water - if you want a drink of water once the bar has shut then you will struggle as there are no fountains around the hotel, only vending machines charging €2.50 for a 500ml bottle! A 1.5 litre bottle in the shop across the street is €1! I feel this reflects very poorly on the hotel as water is a basic necessity. Maintenance: the headboard fell down in the middle of the night and could have collapsed on us, with the electrics sparking which was dangerous. The headboard was attached to the wall by only two small hooks which is negligent in my opinion. We reported to reception at 1300 and went out for the afternoon. On returning at 1800 nothing had been done and we reported again, this time marked “Urgent” on the system, but still nothing happened while we got ready for dinner. Reported to reception at 2000, this time the receptionist looked visibly frustrated and said he would phone the maintenance man directly. The issue was finally fixed around 2200! What if we wanted an early night?
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Nov 8, 2023
Dear guests, from Hotel Globales Pionero, we thank you for taking the time to comment on your recent holiday at our hotel. It is very important for us to know all the aspects of our establishment, both positive and negative, this gives us the opportunity to make the necessary changes to maintain the quality and service we want for our customers. At the same time, we regret that some of our services did not meet your expectations, and we apologise for the inconvenience you are reporting. In our protocol, as soon as we are informed of any malfunction in the room, we send our technical services team as soon as possible, we apologise if this was not the case in your case. We have taken note of all your comments, we will review our buffet wheel to ensure the variety and quality of all our products, likewise, we will analyze all your comments in order to avoid any kind of inconvenience to any of our customers. We regret that you did not fully enjoy your holiday, and we hope that your recent experience will not prevent you from visiting any Globales Hotel in the future. Best regards Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chris f wrote a review Oct 2023
Newton Abbot, United Kingdom12 contributions10 helpful votes
+1
We are 9 nights in on our 11 night holiday. Last year we stayed in the Santa Ponsa park and this year we are on the other side. I find it amazing that previous guests are happy to leave such negative reviews, perhaps they have forgotten that this is a hotel that falls into the lower range price range. The staff : Amazing, these guys work all day and most of the evening, they serve drinks or food for 12 hours and they are still smiling at the end of the day.... Fantastic imo. The food : There is AT LEAST 10 different mains every single night, so far we have has pork. Steaks, curry, lamb chops, fried chicken, fish (6 different types) roast chicken, spaghetti, meatballs... The list is endless. In addition uou have all the salad you could ever wish for and a massive selection of sweets. I really do wonder how people can complain about this. Sun Beds: Big changes this year, large new sunbathing area which has added around 90 poolside sunbeds, 2 overflow areas on the terrace, hotels been full but 9.00am has been fine all week to bag a bed. Location : Perfect for beach, bars and busses. Cleaning: Spotless Rooms : Large and cleaned every single day. And.... Fried bread for breakfast... Yum yum. Fantastic value, well done to all the owners and staff. Complaints ( has to be one doesn't there). Why the hell does the man who frys the eggs flip them and just leave them upside down forever? By the time he puts them on the serving section they are destroyed and no one wants them. They end up cold an un appetising. Just flip over easy!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Cheap busses from the roundabout and lots of places to visit.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Oct 25, 2023
Dear Chris, from the management of Globales Pionero and Santa Ponsa Park, we thank you for taking the time to comment on your recent holiday with us. We are glad to hear that you enjoyed our facilities and services. We have recently remodelled the outdoor terrace at H. Pionero to increase the area and have more sunbeds available, we are very pleased that you like it. We will pass your good comments to our cleaning department, catering service and especially to all our staff. We thank you for appreciating our value for money, and we take note of your comments regarding the show cooking at breakfast. Certainly kind comments like yours help us to continue to strive to maintain the quality and service we want for our guests. Thank you very much, we look forward to welcoming you again on your next holiday. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine L wrote a review Oct 2023
Amesbury, England, United Kingdom24 contributions15 helpful votes
Will duplicate this in the tui suneo santa ponsa comments as that’s what we booked online. Hmmm where do I start……pro’s first. It was cheap so yes had no great expectations……that’s it. Cons. Queued for ages to check in @ Pionero ,guests being split between Santa ponsa park and Pionero. Felt sorry for elderly guests having to walk thru hotel, then across pool sunbathing area, followed by santa ponsa parks pool/sunbathing area and into that hotel. We were in Pionero. One receptionist, paying local tax, safe key hire and towel hire. Non of the staff happy /friendly/ spoke….I made sure I at least said hello to everyone. Room ok as we had extra room (free) with a sofa bed. 6 coat hangers (some had 3) but hey they as no dress code so guests wore their beach attire / flip flops even in the evening. Why have a full length mirror 12 inches in front of the toilet? There were loads of blank walls in the bedroom! Bottom sheet just sat on the bed as wasn’t wide enough to tuck in. Aircon useless……but you can pay to hire a fan. Restaurant queue to get in was rediculous! Herding ppl with the use of walkie talkies and hand waving. Therefore queue at ‘hot” food station was also way too long. The already luke warm food was cold by the time you got to the end, picking up items on the way. We stuck mainly to salads. Entertainment not brilliant, ok if you had kids and don’t mind them screaming and running around. We have NEVER joined the sunbed rush on a morning to get a favourite place but here unless you join the queue you don’t get a sunbed at all! I counted 110 sunbeds, 15 umbrellas. How does that work with 800 or so guests? The “big pool” full of kids and noisy but too shallow to swim anyway as it’s only waist deep , I kept banging my toes. Thank goodness we were only there 5 days.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Maybe give it a miss unless it’s really really cheap!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Oct 15, 2023
Dear Ms. Christine, from the management of Globales Suneo Santa Ponsa, we regret that our services did not meet your expectations and we apologise for any inconvenience you may have had during your stay. The satisfaction and well-being of our guests is very important to us. For this reason, we will review our working protocol in the restaurant and make the necessary changes to ensure a good service to all our guests. In regards to the tax unfortunately there's nothing the hotel can do about it. It is a local tax compulsory for all the tourists visiting the Balearic Islands and the price is set by the local government. The rental of the safe (Tui Suneo contract) and the beach towels are of course totally free of charge, only a deposit of 10 euros is taken which is returned at the end of the stay. In the outdoor areas we have more than 300 sunbeds, distributed between the two solariums and the two pool terraces, but we are already working on a new protocol to avoid that any of them are reserved around the pool. We regret that the behaviour and even the dress of some of our guests was not appropriate. We hope that your recent experience will not prevent you from visiting any Globales Hotel in the future. Regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bradney A wrote a review Sep 2023
1 contribution
We stayed at this hotel for 6 nights, the room was adequate but the toilet is not in best position very awkward and a full length mirror literally on your nose as you sit there. The food is ok if you like fish everyday, all other food is very bland and tasteless, breakfast was the best of the 3 meals they offer. The snackbar is a great bonus and in someways better than the dinning room. The entertainment was excellent day and night great fun activities, excellent live entertainment, bingo magic shows singers etc. The staff... entertainment staff excellent very friendly and bubbly worked very hard, the asset of this hotel. The reception staff were also pleasant and friendly, but the bar staff and restaurant staff were appalling giving dirty looks as you ate your meal, had no manners, and were rude and ignorant, on top of this the seating plan was so tight you were literally sitting as close as a foot away from other guests. The hotel has great potential the bar and restaurant staff let it down in a big way if they were as good as the entertainment team this would be a great hotel
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Diana Villanueva, General Manager at Globales Pionero
Responded Sep 26, 2023
Dear Bradney A, Thank you for taking the time to share your feedback about your 6-night stay at our hotel. We appreciate your detailed comments on various aspects of your experience. We're glad to hear that you found the room adequate, although we apologize for any inconvenience with the positioning of the toilet and the mirror. Your feedback regarding the food is noted, and we will work on enhancing the variety and flavors to cater to different preferences. It's great to know that you enjoyed the snacks and found the entertainment to be excellent. We sincerely appreciate your kind words about our entertainment and reception staff. We're sorry for any negative interactions you had with the bar and restaurant staff, and we will address this issue promptly. We are constantly striving to improve and provide a friendly and welcoming atmosphere for all our guests. Thank you once again for sharing your thoughts. We value your feedback, and we hope to have the opportunity to welcome you back and offer you an improved experience. Best regards, Diana Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LouAnne26 wrote a review Sep 2023
Leeds, United Kingdom88 contributions73 helpful votes
As a family of 6 adults, we wanted a week, all inclusive, in a central hotel, and this hotel worked for our requirements, although it may not be for everyone. We originally booked the suneo, but requested the pionero after reading a few reviews on here. Check in was really smooth and quick, and the e mail I sent 2 weeks previously requesting a low floor was honoured. We stayed in room 127, which was spotlessly clean. Housekeeping attend every day to make beds and change towels if needed. There is no lock on the bathroom door, and the door is frosted glass. The room has adequate storage space, and a small fridge. You can fit a few 2L bottles of water in, and thats about it. The food was plentiful and always varied. there are 2 cooking stations, the main one to the right when you walk into the restaurant, then another one (mainly vegetarian) in the bottom corner along from all the ice cream. The pizzas are lovely! My only criticism is that the food could be a bit warmer. On our last day, we went to the restaurant at 6AM expecting a continental breakfast, but all of the hot food was already available, which was a good thing for us, but will have to be sat for a while until the main service starts. The pool area is busy, and sunbeds are first come first serve round the pool. We tended to stick to the sun terraces, and never struggled to find a bed. We did go for a look at the hotel across the road, and noticed that they had lots of sunbeds piled up not in use. It would be nice to see some more beds brought to the sun terraces for guests to use as alot of people had to sit at the tables and chairs round the pizza/pool bar. On check in you are handed a plastic cup for your drinks round the pool. It is only by the pool you need them, as there are glasses available in the restaurant and the bars on an evening. I do like this idea, it kept the pool areas clean, and encouraged people to tidy up after themselves. The daily activities and evening entertainment are advertised on the boards in reception of both hotels, but we preferred to sit and chat on an evening or go out. The hotel is really central, the beach is at the end of the street, with the marina to the left and "the strip" located at the roundabout to the left and right.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Sep 22, 2023
Dear Miss LouAnne, from Hotel Globales Pionero, we thank you for taking the time to evaluate and comment on your recent holiday with us. Your detailed analysis will be of great help to us to know the different aspects of our establishment, both positive and negative, this gives us the opportunity to make the necessary changes to ensure the quality and service we want for our customers. We are pleased to know that we complied with your previous request. At the same time we thank you for your kind comments about our cleanliness, our restaurant service, and in short, our Hotel in general. We are glad to know that you enjoyed our facilities and services, and we hope to see you again during a future holiday. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jemma wrote a review Sep 2023
Barnsley, United Kingdom2 contributions
We had a 7 night stay as a family (2 adults, 3 children aged 10, 12 & 15) having 2 interconnecting rooms. The complex is made up of 3 hotels; we stayed in the Pionero. The rooms were nicely decorated and maids straightened up daily. Bathrooms were okay although there are no locks on the doors, which are a frosted glass. We found the food and drink available on all inclusive to be great. There were plenty of options at all meal times, and also in the pizza bar by the pool. The plastic cup scheme worked well, having to return your cup when ordering another drink. It kept the pool area clean and tidy. Lifeguards were present around the pool all the time, having one for each pool. Great location for the beach and shops. Santa Ponsa is a great place to have a wonder around, plenty of bars and restaurants close by. Night time entertainment at the hotel was a let down, with a kids disco every night followed by bingo and then an act. The kids club was also poor. Little information provided about it and on looking it seemed geared towards toddlers and young children. Activities around the pool were offered on occasion but were held in the hotel opposite. Overall we had a lovely holiday and would consider returning due to its location and all inclusive facilities.
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Sunbeds get reserved early. Hotel staff keep the doors locked to the pool until 8am and people...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hoteles Globales Pionero, Otros at Globales Pionero
Responded Sep 16, 2023
Dear Guest, From Hotel Globales Pionero we are grateful for the time you have taken to comment on your holiday with us. We thank you for your good rating. We are glad to know that most of our services and our ubication have been over your expectations, at the same time we will take note of your comment to improve some departments such as entertainment. We will speak directly with the chief of department to analyse the points that we can improve. We look forward to welcoming you in the near future in one of our Globales Hotels. Best regards from Santa Ponsa Globales Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$93 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pionero hotel santa ponsa, hotel pionero santa ponsa, pionero santa ponsa
LOCATION
SpainBalearic IslandsMajorcaCalviaSanta Ponsa
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GLOBALES PIONERO - Updated 2024 Prices & Hotel Reviews (Santa Ponsa, Spain)

Frequently Asked Questions about Globales Pionero
Which popular attractions are close to Globales Pionero?
Nearby attractions include Playa Santa Ponca (0.3 miles), Flozzies Bar (0.3 miles), and Sean's Place (0.2 miles).
What are some of the property amenities at Globales Pionero?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Globales Pionero?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Globales Pionero?
Conveniently located restaurants include Italian Fushion, Door to India, and Tapas y Mas.
Are there opportunities to exercise at Globales Pionero?
Yes, guests have access to an indoor pool during their stay.
Are any cleaning services offered at Globales Pionero?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Globales Pionero?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to Globales Pionero?
Many travelers enjoy visiting Biggest Pine Tree (3.1 miles).
Is Globales Pionero accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.