absolutely enjoyed my stay here. An absolute bargain, for what we paid, we had clean and bright rooms, cared for every day by fabulous room staff, even placing my daughters Teddy on the pillow every day! Breakfast lunch and supper were fantastic for the price we paid, different meat every day, really good selection that changed slightly everyday. Lovely tiped floors and walls, mopped and polished every day, always looking shiney and posh. Table staff moved quickly and quietly, as soon as you had finished, your dirty dishes were gone. All the staff were really friendly, with certain staff going that bit extra and having little jokes with my daughter and including her in conversations, like at check in when she was asked how her flight was. I'm not sure how these hotels manage to stay afloat especially as we were all inclusive and the package we paid was very cheap, seeing as the last few years have been so hard, with covid stopping travelling. I would definitely come back again. The one thing I would say, is that the mattresses are quite hard. I miss it already and we have been home t days. A truly beautiful place to stay, santa ponsa in general was extremely clean, and there is no antisocial behaviour. If you want 5 star and ala carte, then pay more for it, we were really very very happy with this hotel.…
My adult son and I stayed here for 11 nights and had a wonderful time they have shows on each night after dinner, the food is exceptional, the room was also excellent everything spotless, cleaners come every day, beds comfy with duvets if it got colder and plenty pillows, the staff are all very nice and helpful, the beach was about 2mins walk away and on the flat not uphill shops all along the seafront too, very easy if you have difficulty walking. What else can I say we had a wonderful time and would highly recommend
DO NOT BOTHER GOING HERE IN THE OCTOBER HALF TERM!!!! when arriving we wasn’t told that there wasn’t going to be entertainment for the kids during the day, the food was lacklustre towards the end of our stay some of the staff where nice and the others where just rude our room wasn’t cleaned and our sheets wasn’t changed since the day we arrived only changed 2 days before were to leave tui representatives were not helpful in the slightest we had a meeting the morning after we arrived which basically told us nothing, SORT IT OUT TUI!!! after paying over £2000 for a family holiday it should have been better consistency. But yeah sorry will not be staying here again.
Booked this holiday for my wonderful family and my sons first holiday. Everything was going wonderful up until the staff started packing up the place. Completely understand it’s end of season however WE ARE STILL HERE. We paid for our holiday just like everyone else but all the attitude from the staff are screaming thank god it’s end of season. Really has put a downer on the whole holiday. We are at the point now where we want to go home, really not happy. Feel really let down by the hotel and by TUI.
DO NOT AND I MEAN DO NOT GO HEAR OCTOBER HALF TERM!! entertainment program gone absolutely nothing for my 10 & 5 year old to do In way of the endless list provided when I booked this hotel, actually the entertainment staff are moving things out, nothing like feeling like your outstaying your welcome, the evening entertainment promised was a group of 70yr old hotel guests dancing every night. Pool Bar & Toilet closed lifts out of use , lunch shortened we still have 3 days left I’m wondering if we will even have staff on Tuesday !! Food good however if you want a drink before the breakfast opens at 7:45 then tough ! NotGood TUI. We paid like everyone else.
It’s a nice place, good facilities and location. However, we are here for the very last week in the season. It’s apparent things are winding down. The menu for the last 2 days hasn’t been as good. Staff are packing up and it’s clear given the attitude of some they can’t wait for the season to end. Equally the rooms we had are in need of TLC. I would imagine if you come here at the start of the season you’d have a better experience.
We enjoyed our stay at Tue Suneo Santa Ponsa Park. It is a hotel of two blocks and you can use the facilities at both. There was food and drinks available for most of the day up to midnight. It was mainly pork fish and chicken for the main meals but there other options. The soup was vegetable each day. The snacks were hot dogs, pizzas and burgers with fries and many other side dishes. The staff were very friendly and helpful. The rooms have been modernised with new showers and furnishings. They have a large tv and a small fridge. The safe key is available for a ten euro returnable deposit. They were cleaned every day and towels and bedding changed when required. The only thing we found fault with was the noise in the corridors leading to the bedrooms between about 3 and 4 in the morning on 3 of our 7 night stay. This was caused by inconsiderate guests coming back from the late bars. You cannot blame the hotel for this but perhaps they could have some security staff around during the night. We did not see any during our stay.…
Well maintained hotel. Very pleasant and efficient staff. Great choice of food in both restaurant and snack bar. Good entertainment. Own hard plastic cup for around pool(changed at each order) great idea. Would definitely recommend. Would go back again.
Bearing in mind I have worked in hospitality 33 years and I run my own hotel so here is the plus and minus PLUS Hotel was clean and the staff were amazingly cheerful and lovely . especially Cristina on the pool bar, Ariana who cleaned our room amazingly Carmen and Toni the cleaners big thanks for being so nice AND always smiley. reception staff also wonderful I can not fault the drinks at all excellent and not long to wait to be served good quality and good measures so thank you Hotel was in a lovely quiet area and a few minutes' walk to the beach Iam vegetarian and managed to eat ok. There was a vegetarian section so thank you Brian TUI rep always on hand and always on site thank you Brian best chips I have e ever had here !!! MINUSES Food always luke warm and I mean to the point of cold ,Why should we use the microwave to heat . It should be hot from the kitchen and remain at that temperature M***** (I WONT NAME AND SHAME) in the restaurant was miserable all the time and on first entering the restaurant we did not notice two seats together for guests So we just sat at a table for six. She came over and shoved the table into just two seats and our legs got caught. LITERALLY !!!NO APOLOGY OR SMILE so there we are sitting knives and forks in hand and table a foot away . You embarrassed us AND IT WAS uncalled for we made friends with a couple and arranged to all eat together . We got to the restaurant and sat down before they arrived and M**** again came over and shoved the tables apart. We always said thank you when she took our plates away never a smile off her. terrible service M**** and you'd never be able to do this in my restaurant. Mortified to see at the evening meal remnants of the breakfast put onto open sandwiches ie the tortilla of potatoes and grated boiled eggs ... really !! I'm all for food saving but really !! and the pizzeria had left overs too UNEXCEPTABLE SO THIS WAS A HUGE LET DOWN . If any one outside the hotel asks for change DO NOT a couple asked a lady and they ran off with her money and this was not the hotels fault . so beware We were room 162 next to the cleaners cupboard so woken every morning with noise, the air vent was next to our balcony so heard every word but the cleaners were very nice and friendly so we forgive you walls in the room are paper thin we could hear everything. the hotel had a group of students staying and they slammed doors all NIGHT and shouted from balcony to balcony again no sleep. partner could not eat the fish it was full of bones Wardrobe doors missing The rooftop terrace could really do with a make over it was bare and not nice But saying all that on the minus side I cant fault anything else apart from the minuses I have wrote It is a shame we noticed them . Other wise it would of been perfect but we would book again hopefully next time with no minuses…
Lovely hotel , clean , staff friendly the only downside is lack of seating outside unless you want to be a passive smoker not a lot of options , bathroom door does not have a catch or lock on so if window ,balcony doors open the door swings open so need to wedge closed with a towel , if you are at back of hotel lots of noises