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PortAventura Hotel El Paso

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PortAventura Hotel El Paso
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1,853 Reviews from our TripAdvisor Community

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Showing 1,228: English reviews
Reviewed 3 weeks ago via mobile

We stayed here for 7 nights at the end of June with our 5 year old. Hotel Room was clean but basic, however we still had an absolute ball. There was a huge selection of food at the buffet which my wee one loved and the Mexican restaurant also had great choice. There was always lots happening at the pool...

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Helpful?
4Thank Debbie W
Corby
Reviewed 3 weeks ago

I stayed here with my partner - Our very first holiday. Check in was fairly quick. The room was nice expect from having no irons - big problem. The pool/bar area was nice - horrible sand around so don't forget to take your flip flops. Hardly no entertainment on during our stay we stayed for 1 week in September 2016....

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Thank Chloomx
Reviewed 3 weeks ago via mobile

I visited Port aventura for 2 days with my family. Everything was perfect. I can say that the hotel has a good service but during this period they only have opened 2 restaurants. One of them is Merida restaurant. This is a typical buffet. In My opinion the price is very expensive related to the quality of the product. They...

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Thank Jorge M
Mollet del Valles, Spain
Reviewed December 12, 2016 via mobile

It's alright. I read a lot of bad reviews after booking and I had my reservations. However, the room was clean and tidy, the heating system was amazing and it would have been even better if we had gone earlier in the year so we could have enjoyed the enormous swimming pool. It's Mexican themed although the Mexican music can...

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Thank edekramer
Reviewed November 20, 2016

This was not a 5* at all more like a 2 at best . The food was good but far too many children serving themselves, spilling food and running around in a restaurant not good. The pool area was very busy and smoking everywhere The room was clean but not up to date The entertainment at night was outside and...

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Thank Nicki A
PA_PortAventura, Gerente at PortAventura Hotel El Paso, responded to this review

Dear Nicki, we regret that on this occasion your experience failed to meet your expectations. We would like to inform you that PortAventura World regulations specifically state that: “Smoking is prohibited in all enclosed areas, in rooms, at dining points, as well as in open spaces restricted by the corresponding signage.” In any case, we will forward your remarks to...

Reviewed October 18, 2016 via mobile

Stayed in the Hotel El paso on a family holiday, was quiet happy about my trip as we stayed before & loved it! On arrival everything seemed ok, our rooms wer ready 2 beside each other, over facing the pool! We had booked a half board basis & on arriving we were NOT made aware that this hotel was an...

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Thank lyndsoc
PA_PortAventura, Gerente at PortAventura Hotel El Paso, responded to this review

First and foremost, we would like to thank you for having shared your detailed comments with us, as this will enable us to continue adapting our services to the needs of our guests. We regret that the observations you have sent us affected the quality of your stay. We wish to inform you that customer service is an absolute priority...

Reviewed October 13, 2016 via mobile

Me and my husband visited for a week in August for our wedding anniversary, I can't fault this hotel in anyway. I didn't feel comfortable with maids cleaning room when we where out so always had the do not enter sign on door. Hotel where fab we had notes through the door everyday asking if we where ok and to...

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3Thank Kimberley P
altrincham
Reviewed October 10, 2016

We stayed for seven nights, which was probably a little too long. The hotel provided a transfer to the hotel gates. You need your room key for the restaurant. The service at outside bar at night was very slow.

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Thank orlandohelben
Reviewed October 8, 2016 via mobile

My daughter and I enjoyed a week here in June for the third time.We first stayed at this hotel in 2001 when my daughter was 6 and I was delighted to find it was still as good as our first time. When you stay at this hotel it's now all inclusive plus free entry to the theme park , which...

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1Thank Tracydmc
Birmingham
Reviewed October 5, 2016

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Thank tarak687
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Just an hour from Barcelona, El Paso offers a "All Inclusive" designed for families, from which you can enjoy both the hotel and the park PortAventura. The hotel recreates a traditional Mexican hacienda with authentic Aztec decor. The spectacular gardens and the friendly treatment of its people will make you leave behind the stress of everyday life and delve into the beauty of colonial Mexico, just a few minutes from the gates of PortAventura Park.Tumbate really huge pool and relax in comfortable chairs while you impregnate all the excitement of the exotic and extreme comfort of Hotel El Paso. Your children will have fun playing in their pools.And nothing better for fun swimming around a sunken galleon in full pool! Structured in different buildings around a central gardens and crystal blue pools. In our restaurants, savor the best Mexican cuisine and will have espectaculos.Las colorful colonial-style rooms are ideal for a family stay, surrounded by gardens create an atmosphere of serenity and relaxation. Ideal for after hours fun dive into adventure at PortAventura Park break, as tickets are included in the price of your stay! In 2015 the 20th anniversary of the opening of doors PortAventura is met and to celebrate in style with family, friends or partner, we expect you to live unforgettable moments. This year PortAventura presents the new how will offer its Soleil Cirque in the Resort, Amaluna. Furthermore, in 2016 Ferrari Land will open in Europe PortAventura resot to offer a real race track, the highest and most rapid vertical accelerator in Europe and the first luxury hotel themed for the first time in the history of the Ferrari brand, including other surprises. ... more   less 

Additional Information about PortAventura Hotel El Paso

Address: Rambla del Parc s/n | PortAventura Resort, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Price Range: $172 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PortAventura Hotel El Paso 4*
Number of rooms: 501
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Also Known As:
El Paso At Portaventura Hotel
Hotel El Paso
Hotel Style:
#21 Luxury Hotel in Salou
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Questions & Answers

Here's what travelers have asked, with answers from PortAventura Hotel El Paso staff and other travelers.
241 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were in the block next to the outdoor bar, we weren't disturbed but we went to the park every night and didn't get back until 11pm”
 of 5 bubbles orlandohelben, Oct 10, 2016 | Read review
“Air conditioning was not strong enough to keep the room cool . I didn't think the room was big enough for 3 people very cramped ”
 of 5 bubbles craigg356, Oct 4, 2016 | Read review
“We were allocated a room in one of the external blocks .. Very dated and in need of upgrade NOT 4* accommodation ”
 of 5 bubbles 200graemet, Oct 4, 2016 | Read review
“ask for a room away from the main block as that's where the kids disco is”
 of 5 bubbles 862russells, Sep 23, 2016 | Read review
“Noise is unbelievable facing the bar area.”
 of 5 bubbles 606Tracy8365, Sep 19, 2016 | Read review
5 of 5
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