Perfect location, accommodation was excellent. We were allowed to check in around 2:00 when it was quiet. Bed linen and towels in the apartment, no issue getting extra towels if you require. Could not fault anything
Whilst the location is excellent and the staff friendly, the accomodation is very basic. It is more three star than four. We had a good holiday despite the issues however. The service provided feels rather grudging and there are certainly no extras. 1. Upon arrival guests have to provide an inventory of any damage to the room, which is held against a deposit. 1. Guests are provided with towels and bedding and are expected to make up their own beds at the beginning of the stay. (We were not in fact provided with duvet covers until the second day. 2. Guests have to clean (and wash floors) of the whole apparetment on departure - a deposit is held in case this is not done properly. 3. There is no bathroom soap provided and only 1 roll of toilet paper. 4. The pool area does not provide towels. 5. There is a charge for the sauna / steam room. 6. Our next door neighbours appeared to be cannabis smokers and the smell permeeated our room each evening. 7. The layout of the building is very confusing and it is easy to get lost! The accommodation feels institutional and mean. 8. The room was soleless and did not reflect the picture in the brochure, which was much nicer. This is a shame - we stayed in 4 star Odalys accomodation last year in les Arcs (Eden Arc) which was lovely - so this was a disappointment. All was saved by great snow and fabulous skiing.…
An excellent location with welcoming and friendly staff and excellent service. The bed is excellent and guarantees a good sleep after a hard day skiing. The sofa bed is uncomfortable as a sofa due to the lack of rigid arms for support.
Room was clean, location was good although, ski-in, ski-out is more 10m walk out cross a small road before you’re on the slopes. We weren’t aware of the €500 security deposit until being asked for it on check in. Be aware that your room needs to be inspected prior to leaving, however, if you check out before 8am; as we did, no-one is available to inspect your room and you are left in limbo whether your security deposit will be retuned. Make sure you complete a full inventory and inspection when you arrive highlighting any issues with the room. We arrived early knowing check in didn’t open until 1700 however, whilst we were able to store our luggage, this was in the children’s play area which was unsecure. There are 2 ski & boot storage rooms, only one of which has access to the slopes, however, you are not able to walk around the hotel in ski boots and have to collect your equipment from one room before carrying it to the other to get ready. Overall a good trip, I would stay again now that I know how the hotel operates. …
We arrived as a party of 6 to the resort fairly late on a Saturday evening. Upon booking a package through SUNWEB, we had little to no complaints during our stay. The resort is situated slap bang on a blue slope, the staff appeared friendly... everything seemed fine. However, prior to boarding our flight home in Geneva, we received a phonemail stating we would not get our deposit back as the room had not been cleaned. Our terms and conditions with SUNWEB stated that a cleaning fee would be included in the price yet we were billed an astonishing 500 euro for a few bags of rubbish and some left over dishes (we left France at 5am for a 10am flight). Upon requesting information on why the fee was so high, the receptionist informed me that the manager "said so", and that a detailed justification of costs would be emailed to myself along with photos outlining the 'awful mess'. The follow up email read that I should take my complaint up with SUNWEB as they were the company I booked through, despite Odalys being in possession of my deposit. There were no damages to the property I must include. All in all, pleasant accommodation but the worst customer service I have ever experienced. The manager of the complex consistently seems to be 'too busy' to deal with my complaint (we have been home a week now) and thus, they are essentially taking 500 euro without a fair reasoning as to why. PS I'm not a regular review merchant and normally keep my dissatisfactions to myself but I felt the need to address this issue publicly not only to warn potential customers of the difficulties we faced but also to express my obvious grievance at what I can only describe as an abysmal after sales service.…
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