Very friendly and helpful woman at the reception. They offer free parking in the garage. The room was very quiet big and spacious with a kitchenette. Very clean overall. The beds were excellent, we slept like baby's 😁. Even the extra bed was super. Breakfast was good and COVID proof. We had a excellent stay at the Sercotel Princesa De Eboli.
We booked several rooms for a group of people, paid in advance. We called to ask if the hotel sees payment. The person at the front desk is either drunk or stupid. He Just does not understand a word an english. Surnames, dates, numbers - were repeated to him a hundred times - he simply does not answer questions and says some kind of stupidity. Then he simply hung up and no longer answered the phone. I do not advise anyone to send them money and live there. This is not a service. Disgusting hotel.
Great place to stay with family if you plan to visit Warner's theme park. Big rooms, like apartments. Very comfortable. Great sleep quality, as the hotel is located in a residential village 30km away from the city of Madrid.
to have more attention to the reservations requests, I did not have the quiet room as I requested. everything else worked in conditions, good location and a very pleasant city, good location for warner park.
Lovely hotel. I stayed here with my mam and sister whilst visiting Warner Theme Park Madrid. Rooms very spacious and extremely clean. Only downfall is there is a full kitchen but it’s not equipped; even if you would like a cup of tea you still need to bring your own kettle or pay for the use of one at reception. There is a shopping centre next door with lots of shops, a supermarket and a food court though Pinto itself is very quiet.
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