Very friendly and helpful woman at the reception. They offer free parking in the garage. The room was very quiet big and spacious with a kitchenette. Very clean overall. The beds were excellent, we slept like baby's 😁. Even the extra bed was super. Breakfast was good and COVID proof. We had a excellent stay at the Sercotel Princesa De Eboli.
We booked several rooms for a group of people, paid in advance. We called to ask if the hotel sees payment. The person at the front desk is either drunk or stupid. He Just does not understand a word an english. Surnames, dates, numbers - were repeated to him a hundred times - he simply does not answer questions and says some kind of stupidity. Then he simply hung up and no longer answered the phone. I do not advise anyone to send them money and live there. This is not a service. Disgusting hotel.
Great place to stay with family if you plan to visit Warner's theme park. Big rooms, like apartments. Very comfortable. Great sleep quality, as the hotel is located in a residential village 30km away from the city of Madrid.
to have more attention to the reservations requests, I did not have the quiet room as I requested. everything else worked in conditions, good location and a very pleasant city, good location for warner park.
Lovely hotel. I stayed here with my mam and sister whilst visiting Warner Theme Park Madrid. Rooms very spacious and extremely clean. Only downfall is there is a full kitchen but it’s not equipped; even if you would like a cup of tea you still need to bring your own kettle or pay for the use of one at reception. There is a shopping centre next door with lots of shops, a supermarket and a food court though Pinto itself is very quiet.
I stayed in this hotel for a few days during a business trip and I cannot fault anything. The rooms were immense, nicely decorated and fully equipped. There is a park nearby where you could go for walks in the morning. Overall it was a great experience and I would definitely stay there again.
Stayed here for business while in Madrid. Hotel is easy to find and is clean and tidy. Room was huge with a separate kitchen and dining area. Bathroom was ok, but shower was a bit hit and miss with temperature control.
The hotel is good, there is a nice breakfast meal, the design of the hotel and the rooms is very nice. The staff does not know English very well so it's difficult if you are not speaking Spanish. The hotel is 30 minutes drive by car from Madrid and I guess it's more on a public transport. Around the hotel there is a nice mall with a supermarket and a few shops, but there isn't any good restaurant in the area of the hotel. There is also a big beautiful park near the hotel that is great for family activities. Further more about the rooms, there is a kitchen in most of the rooms that costs more money for use, other than that the rooms are clean and nice and there is a cleaning lady that cleans up the room every day. The hotel does not include gym or a pool but offers a discount for a nearby gym.…
Impressive first impression of room but reality dawns quickly. Rooms are cold. WiFi is crap in the rooms. You need to wander the halls if you need to dowin load anything. Reception is tired and needs renovation. Fine for one night but no longer than that
spacious room and that is the only positive thing I have to say about this hotel , bed was very basic and uncomfortable. we also had huge wall as for our view and WiFi didn't work unless you stand in the hallway. this hotel is beside a mini mall and supermarket.