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Four Seasons Astir Palace Hotel Athens

Traveler (122)
360
Panoramas (6)
Room & Suite (101)

About

#8 of 9 hotels in Vouliagmeni
Location
Cleanliness
Service
Value
Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free parking
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic

Location

Full view
41Car recommended
Grade: 41 out of 100
16Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
84Reviews
13Q+A
8Room tips
Traveler rating
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Popular mentions
+1
This was a difficult hotel to score. They have only been open for a few months and the resort has great potensial and will no doubt improve immensly over the next year. we had a nice vacation but the resort didn’t live up to my expectations. The good: 1) A very nice sea front location with nice loungers both around the pools and the beaches. 2) Very nice design in the rooms. Nice bathrooms. And nice balconies with terrace furniture and plants. 3) The pool and pool area at Arion is stunning. Very nice!! 4) Nice beach by the bungalows. 5) Nice lobby and reception area in both buildings. 6) Very nice setting for Taverna37. 7) Good Italian food (if simple) in Mercato. And good Greek fare in Taverna37. 8) Nice gym in Nafsika. 9) A high percentage of Greek team members. That adds a good sense of place as soon as they learn how to run this resort. 10) Good service in the Astron Lounge and partly in Mercato. The manager in Mercato seemed like a very nice guy with experience from other Four Seasons Hotels and that showed. The not so good: 1) Very poor service around the pools. Seemed both helpless and careless. The only good service was on the beach by the bungalows. 2) Very underwhelming experience in Pelagos. Fumbling service and poor food. Not at all fine dining. 3) Service in general is unorganised and often lacking. We saw several team members shooting pics for Instagram rather than providing service. 4) Several functions going on during our stay with a lot of noise and generally not an upscale feel. 5) Fruit only provided in one of our rooms. 6) No real Four Seasons feel nor service. What we missed: 1) A gastronomic restaurant in a nice garden setting. 2) A higher quality breakfast experience. Mercato can in fact work with the nice terrace but with an upgraded selection. 3) A general x or wow factor that make us instantly feel we are in a FS. 4) Staff interaction and management involvement. We only experienced this in Mercato. Suggestions: 1) Rethink the restaurant offerings. Pelagos was really not on par. 2) As you know the resort is so new and team members still not quite trained - why not help them with a better soft product like let them offer cold towels and fresh fruits by the pool, turndown gifts in the rooms, a welcome cold towel and fruit drink at check in. This is a huge resort and I understand it is difficult to run, but for the rates they are asking this is a bit disappointing. I am sure things will improve and I will consider returning if I feel we will have a true FS experience and the food and pool experiences are improved.
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Now, the resort is a 5 star hotel, but they have some issues they need to solve before they can claim the fifth star....First on checking in on the 10th of July, we were given room 234, but the room had an awful smell from the drains in the bathroom and we had to ask for another room TWICE and the day after we got room 110...I dont understand how they can locate guest in such a room in the first place. The reception desk told me that they have general problems with the smell from the drains, which you can sense when you walk around the resort - apperantly because the place was unused for several years. The staff were very friendly and polite and they are trying to do their best - but it seems that they lack in general hospitality service skills. To me it appears that it is the management that are not successful when organising the various tasks around the hotel. I could come up with many examples but I'm sure they know what I mean. But all in all - we will be back. We understand that it takes time to organise the hole organisation. But the handling around our room change was not acceptabel
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Hi Guys So unhappy with this place. Nice location, lobby etc but certain things have really let it down. At £1300 per night it’s not worth it (if your in room 182) Located on the 1st floor it’s directly over one of the restaurants. Loud loud loud and the smell of fat from cooking isn’t great. We’ve stayed at the burg al Arab for £1800 per night and it’s a whole different experience. The TV is a mirror so you can’t watch it without looking at yourself.. if would want to watch tv during the day don’t bother unless you close the blinds. The thing that has upset us the most is the inexperienced bar and waiting staff. They ignore you!!! My husband sat at the bar on numerous occasions with an empty glass and no one bothered to ask if he wanted a refill. He had to try get the attention of staff to get a drink.. and trust me they weren’t busy. Reception, concierge and cleaners are great but beyond that forget it!!! Just a quick one before I go.. avoid Taverna 37 unless you love gristle and have a handy chain saw in your handbag. I should have taken pics but they agreed the ribeye was bad and refunded immediately. Not worth the money!
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Amazing decoration and restoration of the old premises. The location was always perfect. I was not so excited by the restaurants but overall they were all quite good. The best part were the people working there...all were excellent!!! Polite, willing to serve and aid you with a smile and highly professional!
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The Four Seasons Astir was the last stop on our trip. We were coming from Santorini which was magical so it was going to be hard to complete. Our first impression was nothing short of spectacular. The property is gorgeous. We had the most efficient check in process we had on our trip thanks to the fabulous guest relations staff. Ruslan-George is one of the best guest relations team members we have ever had the pleasure to meet. We were shown to our stunning rooms. They are large and beautiful. The bathrooms are gorgeous and the decor is lovely. The restaurants are fantastic. We had dinner 2 nights in a row at Taverna 37. That's how much we loved it. The staff at Taverna was the most fabulous and the food was perfection. Our waiter gave us the recipe for his mom's chocolate mosaic dessert after we ordered it the night before at the resturant and loved it. There were so many personal touches throughout our stay and this is just one touching example. We didn't know what to expect from such a new property, but it definitely exceeded our expectations in every way. I must also mention the concierge staff is right up there with the best I have ever worked with. Extremely helpful and responsive. I was very impressed. The pools and beach are beautiful. There are water activities offered right down at the beach and our boys (13 and 11 years old) loved it. That was the highlight of the trip for them. Super fun and great options for kids that age. The spa is lovely and the gym is fantastic. Athens is a long way from home for us, but to experience this resort again we might just have to make the journey. It was that good!
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PRICE RANGE
$487 - $1,815 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin athens astir palace beach hotel vouliagmeni, westin athens, westin vouliagmeni
FORMERLY KNOWN AS
The Westin Athens Astir Palace Beach Resort
LOCATION
GreeceAtticaEast Attica RegionVouliagmeni
NUMBER OF ROOMS
303
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