Having been jacked around by another travel agency in Flores on another trip, I tried Ciao Cacao for booking the ATM cave tour in Belize and a shuttle to get there. I was taking a break from my bike on a larger motorcycle trip and they let me keep my bike in their courtyard while I was in Belize for a couple days. They were super helpful, and everything went as promised. I didn't stay there, so I can't comment on their sleeping facilities, but the staff is super helpful and eager to please, so I wouldn't hesitate to stay there if I went back again.
I really enjoyed my stay at ciao Cacao! Every bed has its own fan. Bathroom (hot and cold showers) and Dorm is super clean! Staff is super super helpful! Thanks again!!! Really chilled vibes in an quiet area. The hostel is super close to the water and a swimming spot, so eventhough it gets super hot in Flores, you can always take a quick dip into the lake:) Highly recommended!
I stayed 2 nights in the Ciao Cacao hostel in Flores. When I arrived I went through a rough day, I had to take 4 differents chicken buses that would take me anywhere but close to my destination. Basiquely I have been scammed again 3 times in a day. It was a relief to find someone like Francisco at the réception. Everyone was super helpful, trying to help in anyway they can. Also I think they have the best price for all the activities (Tikal, En Mirador...). Rooms are clean, handy kitchen, good location and good vibe. I would strongly recommend this hostel !
The most customer-friendly hostel I've ever been to. Without having stayed there, I needed to store my travel bags somewhere in town from morning until early evening, so I requested their rates. Unfortunately they were fully booked, but when they found out I only needed to store my luggage, have a shower and use their electricity they almost convinced me to not pay anything at all (which would not feel good to me). I really enjoyed their homemade icecream. If all hostels were like this, world peace would be achieved immediately!
They were able to answer all my questions about El Mirador hike and it was a great surprise to see that they offered the tour at a way lower price than I had seen advertised online with other companies. I took the trip with them and had an awesome experience with a fun group and a guide and cook that were amazing!! I really liked my time in the hostel as well, with the garden, having a puppy welcoming me at the check-in, tasty homemade ice cream after the 6 day hike, and the nice vibe around the place.