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All reviewsdouble treecookiesfront deskindoor poolgreat hotelhappy hourbusiness tripliving roomgreat staywould stay here againstaff was very friendlycomfortable bedbreakfast buffetclean roomssinkvalleyconvenience
We had a phenomenal stay at this hotel. From the moment we checked in, we had top notch service. The staff, facilities, bar, and restaurant were all 5 star, very impressive!! The rooms were very accommodating and comfortable.
Review collected in partnership with DoubleTree by Hilton
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First of all, our room provided everything we wanted - with an additional living area including a sofa. It was a comfortable size and clean.
Unfortunately, I was sick during our entire 3 day stay in McAllen. I was not looking forward to staying at...More
Response from Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllenResponded July 14, 2017
We appreciate you sharing your comments regarding your recent stay with us! Thank you for recognizing the caring, attentive service provided while you were under the weather. Our staff prides themselves on caring for our customers and finding ways to meet/or exceed expectations!...More
This was our only time to stay in the area, so I'm not sure how it compares to other hotels.
Pros: Large room, good price, friendly staff at the desk and in dining area
Cons: Needs updates, cleaning staff entered our room without knocking, dirty...More
Response from Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllenResponded 4 days ago
Thank you for sharing your comments regarding your recent stay with us! We are overjoyed to learn you enjoyed the large hotel suites, good price and our staff! I apologize our Housekeeping department entered your suite without knocking first. I will follow up...More
A friend and I had to make a last minute trip to McAllen. I was able to get a room her at the last minute and the room was great and this staff was very accommodating to our very late arrival (we got there at...More
Thank Brandon M
Response from Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllenResponded 1 week ago
Hello Brandon M,
Thank you for your feedback regarding your stay with us! We are delighted to hear that our staff was very accommodating and that your checkin process very early in the morning was great! We appreciate you choosing to stay with us and...More
This hotel appears to have been an Embassy Suites, so if you stay with the Hilton chain, you will understand the layout of the hotel. Front desk was very cordial and lobby areas were very clean and well lit. Room was the typical Embassy Suites...More
Response from Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllenResponded 3 weeks ago
Thank you for taking the time to share your experience with us regarding your recent stay! We are always delighted to hear when our customers enjoy the hotel services and amenities. I apologize for the slow service in our Restaurant area and that...More
Response from Crystal L | Property representative |
The Presidential Suite has 2 bedroom, 2 bathrooms and each room has it's own private balcony. Those types of suite are only located on the 9th floor which offer great views of the city of McAllen. The suites... More
The Presidential Suite has 2 bedroom, 2 bathrooms and each room has it's own private balcony. Those types of suite are only located on the 9th floor which offer great views of the city of McAllen. The suites are significantly larger than our standard suites and has a great dining area with 6 chairs.
I hope this information helps!