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DoubleTree Suites by Hilton Hotel McAllen

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DoubleTree Suites by Hilton Hotel McAllen
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248 Reviews from our TripAdvisor Community

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Showing 206: English reviews
1 review
4 of 5 stars Reviewed 2 days ago NEW

This hotel is near everything. The mall, airport, wonderful restaurants are all very near. The cookie at check in is delicious. You can even purchase more if you feel inclined to do so. The indoor pool is relaxing.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Monica G
Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The Double Tree in McAllen is a luxury hotel that is priced like an economy property. It’s lobby extends all 9 floors high with a lively vibe of a bar, restaurant, coffee kiosk, live entertainment and a water feature. It’s rooms overlook this interesting lobby and have a feel of home with windows and curtains looking out into the hallway.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carl W
GEORGETOWN
2 reviews
5 of 5 stars Reviewed 1 week ago

I would definitely stay at this hotel again. Great food, Great room, Great service. Location was perfect. Staff went out of their way to always make sure I had anything I needed. They were very attentive to the needs of everyone there. I was there on a business trip and felt like family.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank GEORGE L
Houston, Texas
Level Contributor
324 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is on the south side of town on the road to the bridge, so it is easy to get to the border. The hotel staff is very friendly. The room was fine. The place has the feel of an old Embassy Suites. Colors are a little depressing in the hallways. Breakfast bar is a Hampton Plus.

Helpful?
Thank cgny1fwd
Santa Barbara, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel for business frequently and recently messed up my booking. The Hilton Honors phone line gave me a terms and conditions message, but the staff at the DoubleTree McAllen were extremely courteous and helped me resolve the issue. Apart from helping me resolve this single instance, I have stayed at this hotel in the past and it lands in... More 

Helpful?
Thank Michael O
Dallas, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

I experience a leak from the ceiling. For that price you could stay at a newer hotel. For that price rooms should be better maintain. The whole purpose of paying extra is to have a batter experience, that in my case did not happen

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank F379DWjc
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Dear F379DWjc, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the water issue encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity... More 

Michigan, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Rooms were awesome. Service in the dining room was wonderful. The warm cookie at check in was an awesome touch!! The staff is great and very helpful and professional. Internet was good since this was a business trip it was a must.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christine M C
Peru, Illinois
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service is outstanding. I meet clients here and the facilities are great. Whether its at the bar, restaurant, or just in the common area it provides a professional yet friendly atmosphere. From check-in to check out, all my interactions with the staff were great.

Helpful?
Thank Tom S
Houston, Texas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Great weekend getaway, I've never had a bad experience with any of the Hilton hotels. The stay here was no different than any other stay, the staff was great, the rooms were nice and clean. I would definitely recommend this to all of my friends and family. U would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank F2549DTChris_S
Dallas, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Stay was satisfactory until we decided to eat what we thought was our free breakfast per our understanding of what we had read online when booking our room. At the end of our meal, we were asked to pay for the meal by a waiter. I game him our room number and explained that we were using our free meal.... More 

Helpful?
Thank mrbillvr4
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Dear mrbillvr4, Thank you for your feedback. We’re sorry our breakfast policy didn’t meet your needs. Your comments will help us serve our guests better in the future. We hope you’ll consider staying with us again if you return to the area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the DoubleTree Suites by Hilton Hotel McAllen and discover more comforting facilities for your convenience. Situated less than a mile from McAllen Miller International Airport, we are centrally located in the Rio Grande Valley close to many local attractions. Unwind in a spacious two-room suite and enjoy the extra space of a separate living area with two TVs, a microwave, and WiFi internet access. Start your day with our complimentary cooked-to-order breakfast. Later, enjoy complimentary drinks and snacks at our Evening Reception. Dine in our on-site restaurant or have room service deliver dinner to your suite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel McAllen

Address: 1800 S 2nd St, McAllen, TX 78503-1289 (Formerly Embassy Suites by Hilton McAllen)
Location: United States > Texas > McAllen
Price Range: $113 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel McAllen 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Mcallen
Mcallen Embassy Suites
Hotel Style:
#7 Business Hotel in McAllen
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