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DoubleTree Suites by Hilton Hotel McAllen

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DoubleTree Suites by Hilton Hotel McAllen
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314 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Houston, Texas
Reviewed yesterday NEW

Excellent value. 5 star suite at 3 star price. Happening lounge in the evening. The location was perfect. Block away from a freeway. Must place to stay for family events. Incredibly comfortable beds. Slept like a baby. Breakfasts buffet was great value, when included in the room rate.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank LeblancSH
Laredo, Texas
Reviewed 2 days ago NEW

The staff was very helpful. My two complaints are the over priced flavorless chicken salad on avocado I had for dinner for $12 and the floor carpet in my room feeling sticky to my feet soles. Overall the room is very spacious & comfortable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank gina5021
Leon, Mexico
Reviewed 2 days ago NEW

Great Hotel. Keep that good service. The Hotel is good looking. The public areas are roomy and nice. Bar with music and nice environment. The check in and out were fast. The Food and restaurant service were good and kind. Thanks

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank C3178JJcarlosg
Reviewed 5 days ago NEWvia mobile

Upon entering this hotel you are swept into a small oasis away from it all it seems. I joined a friend for their happy hour which is from 4 to 7 p.m.. I was immediately impressed with the fact that the bartender knew how to make a Manhattan, and my friend had a Gimlet. The bartender only used top shelf...

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Helpful?
Thank kilela
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi Kilela, Thank you for sharing your comments about your experience at our 2nd Street Bistro/Bar! We are elated to hear you enjoyed your experience and we look forward to seeing you again soon! Warm Regards, Crystal

Reviewed 5 days ago NEWvia mobile

Well here we go...lazy sunday before the game ..met with visiting freinds at the atrium of this property.. This hotel was previously an embassy suites property, they remodeled it to give it a more modern flare gone is the beautiful two story fountain and the beautiful spanish decor which made this a warm and need to stay place. Now it...

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Helpful?
Thank Dan F
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Dan F, Thank you for sharing your feedback regarding your experience at our 2nd Street Bistro. I am so sorry to hear we did not provide you with the level of service you've come to expect from DoubleTree Suites McAllen and that the brick oven pizza was not up to standards. We value you as our loyal customer and...

Mcallen, United States
Reviewed 5 days ago NEW

good customer service the pool is very nice. location is great staff is friendly clean rooms. good internet. kids food not recommended from restaurant. close to all shopping in Mcallen right by the Mall very clean hotel

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 655samuelo
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hi 655samuelo, Thank you for your comments about your recent stay with us! I am happy to hear you enjoyed the services we have to offer and enjoyed your suite! We look forward to having you stay with us again soon! Warm Regards, Crystal

Mcallen
Reviewed 6 days ago NEW

I would definitely recommend this hotel. The room was clean and spacious and staff was very friendly. The hotel is close to shopping facilities and is near the expressway allowing you to travel anywhere in a dash.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Erik S
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Good Afternoon Erik S, Thank you for posting comments about your stay with us! It is such a pleasure to know you highly enjoyed the treatment by our staff, your spacious suite and the location of the hotel! We look forward to serving you on your next trip to McAllen! Take Care, Crystal

Corpus Christi, Texas
Reviewed 1 week ago

Converted Embassy Suites. Somewhat dated, but well maintained. Hot water at night required running tap for a very long time. Wireless in the room was intermittent and required frequent re-connection. Dinner was a disappointment.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 426alano
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Good Afternoon 426alano. Thank you for providing us with feedback regarding your recent stay with us! I am sorry to hear you could not connect to a stable wifi connection and had to frequently log back in; I have addressed the issue with our provider to ensure all systems are working properly. I also apologize you were not satisfied with...

Boerne, Texas
Reviewed 1 week ago

The food and Beverage service is great. I stay for about 10-15 days a month and the staff at the Bar and lounge, 2nd Street Bistro, area are the best group and most friendly I have had the pleasure to be around. They make sure that all customers are taken care of and they remember regulars and make sure that...

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Helpful?
Thank kshank2017
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Kshank2017, Thank you for sharing your great experiences at our hotel and especially at 2nd Street Bistro & Bar with our Lounge staff! We appreciate your loyalty and for recognizing the staff's customer service efforts! We look forward to serving you again in the future! Sincerest Regards, Crystal

Laredo, Texas
Reviewed 1 week ago

I felt very welcomed by all the staff! All my questions were answered about check out time and receipts! Thank you and thanks to all the staff! Breakfast was delicious and I loved the variety of selections of protein and breads!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jackglo
Crystal L, Manager at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Hello Jackglo, Thank you for sharing your feedback about your recent stay with us! We are happy to hear you highly enjoyed the full cooked-to-order breakfast buffet and that the staff made you feel welcome! We look forward to having you stay with us again in the future! Sincerest Regards, Crystal

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the DoubleTree Suites by Hilton Hotel McAllen and discover more comforting facilities for your convenience. Situated less than a mile from McAllen Miller International Airport, we are centrally located in the Rio Grande Valley close to many local attractions. Unwind in a spacious two-room suite and enjoy the extra space of a separate living area with two TVs, a microwave, and WiFi internet access. Start your day with our complimentary cooked-to-order breakfast. Later, enjoy complimentary drinks and snacks at our Evening Reception. Dine in our on-site restaurant or have room service deliver dinner to your suite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel McAllen

Address: 1800 S 2nd Street, McAllen, TX 78503 (Formerly Embassy Suites by Hilton McAllen)
Location: United States > Texas > McAllen
Price Range: $112 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel McAllen 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Mcallen
Mcallen Embassy Suites
Hotel Style:
#7 Business Hotel in McAllen
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree Suites by Hilton Hotel McAllen staff and other travelers.
2 questions
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Pharr, Texas
7 months ago

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Questions? Get answers from DoubleTree Suites by Hilton Hotel McAllen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms on the west side are quieter and you can use the service elevator,its faster.!!!”
 of 5 bubbles kshank2017, 1 week ago | Read review
“high floor facing south was great view”
 of 5 bubbles Joe90123, Dec 7, 2016 | Read review
“Any room off main floor is fine. Book one facing the courtyard.”
 of 5 bubbles superlean3, Dec 4, 2016 | Read review
“Ask to be far away from the ground floor as there was loud live music Sat. evening.”
 of 5 bubbles mrbillvr4, Aug 29, 2016 | Read review
“Some of the rooms have a balcony. Ask for one when you check in.”
 of 5 bubbles 770hanks, Aug 6, 2016 | Read review
5 of 5
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