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Smart iStay Hotel in McAllen

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Smart iStay Hotel in McAllen
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269 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Mission
1 review
4 of 5 stars Reviewed 3 days ago NEW

Everything was great ,excellent customer service specially miss Brenda she's very professional.And the food was good,the facility great too,clean room.very good cable TV. The only issue was the internet wifi,didn't work at all ,not even the Ethernet,I think is something they could improved.

Review collected in partnership with this hotel

Helpful?
Thank V6665ICraulg
Forest Grove, Oregon
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The amenities include a nice hot breakfast with plenty of seating, a small gym with dumbell weights and a free ride to and from the airport. It's not top of the line, but comfortable and accommodating.

Helpful?
Thank tdouglasplating
Management response:

Thank you for your comments and the opportunity to serve you! More 

Larchwood
1 review
1 of 5 stars Reviewed 1 week ago

We stayed on the 5th floor. Room smelled VERY strong like cleaner/deodorizer. We checked in at 2 p.m., noticed the smell, but left the hotel until later that evening. Once we got back and had been in the room for a while, we started to get headaches from the strong smell. At 9 p.m. we went the front desk and... More 

Review collected in partnership with this hotel

Helpful?
Thank midwestguy10
Management response:

We apologize for the problems you encounter during your stay. I know that my staff offered you various options but I'm sorry they were not to your liking. I assure you that we do not have this same issue in our rooms. Perhaps the aroma of the cleaner we use was to strong and we will explore other options. More 

El Paso, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are clean and the food is good. The managers here make you feel like you are part of their family. I only issue, which I believe is very important is that this hotel posts the 30.06 (no concealed guns allowed) and 30.07 (no open carry) at the entrance. I stay at multiple hotels probably 40 weeks out of the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Allen B
Management response:

Thank you for your comments and preference. The safety of all our guests is what drives hotel policy and regret that it does not meet your personal opinion. More 

Mexico City, Mexico
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

It is dirty, old and haven't been renovated since 8 years ago, the breakfast was good, bit I felt the necessity of cleaning the room since I got there, it's a shame cause it's in the very front of the mall, it has changed of brand two times, but it is time to renovate it!

Helpful?
Thank ilianacd
Management response:

Thank you for your comments and observations. We continually strive to make improvements to better serve us guests. Your observations will assist in making these decisions. More 

Sugar Land
1 review
2 of 5 stars Reviewed August 21, 2016

The room smelled like mold... The bed was great and it was a clean room, just a little worn out. The staff was great and more than helpful. I love the happy hour at the end of the day which adds a nice touch, and the food in the morning could use a little bit products, variety is nice, but... More 

Review collected in partnership with this hotel

Helpful?
Thank D7220FMsteveb
Management response:

Thank you for your comments as it gives us the opportunity to make positive changes. We are in the process of renovating to address your concerns regarding the bad odor. Please give us a chance to better serve you in your future travel needs. More 

Blanco
1 review
5 of 5 stars Reviewed August 17, 2016

Staff works with you, are polite and friendly. Parking is limited especially later in the evening. First hotel I have stayed at that the pillows are comfortable. Humidity level in the room is a little high.

Review collected in partnership with this hotel

Helpful?
Thank robertgK2197ZQ
Oxford
1 review
5 of 5 stars Reviewed August 17, 2016

The hotel in general is very clean, the people are very accommodating and always go the extra effort to satisfy my needs. I would recommend this place to all of the employees I work with. Without a doubt the employees are very courteous, and know me by name based on all the times I've stayed there.

Review collected in partnership with this hotel

Helpful?
Thank 375darylf
Management response:

Thank you for your comments and for your business. We greatly appreciate the opportunity to be of service. More 

Cranberry Township
1 review
1 of 5 stars Reviewed August 5, 2016

I was over charged for 3 noghts. I was only refunded for one night. I've call 4 time and was told that it was an issue with the merchnat account and would be corrected within 48 hours. After 4 ateemps still nothing ... not even a return phone call

Review collected in partnership with this hotel

Helpful?
Thank johnhH4921IO
Management response:

Please contact Brenda Rodriguez, Front Desk Manager (956-994-0505, ext 128) to discuss and find a solution to your problem with the over charges. My sincere apologies for not handling this more promptly for you! More 

Phoenix
1 review
5 of 5 stars Reviewed July 25, 2016

No issues were encountered. Staff was pleasant. Food was good. Location was handy to the airport. I plan to return on future trips. Everything in the room was operating properly. The TV service had many selections.

Review collected in partnership with this hotel

Helpful?
Thank 470markag
Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Location: United States > Texas > McAllen
Price Range: $67 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
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