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Smart iStay Hotel in McAllen

Certificate of Excellence
Hotel website
1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Special Price
30% off room rate
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Smart iStay Hotel in McAllen
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226 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Phoenix
1 review
5 of 5 stars Reviewed 4 days ago NEW

No issues were encountered. Staff was pleasant. Food was good. Location was handy to the airport. I plan to return on future trips. Everything in the room was operating properly. The TV service had many selections.

Review collected in partnership with this hotel

Helpful?
Thank 470markag
Fort Lauderdale
1 review
4 of 5 stars Reviewed 1 week ago

I was offered a 20% discount rate because I saw your ad at the Airport. When I arrived to the Hotel Front Desk your associate could not explain me how I got the rate you charged me. I was expecting 20% less the rate I was informed initially over the phone but at the end this lady gave me the... More 

Review collected in partnership with this hotel

Helpful?
Thank N8294YIeduardos
Europe
1 review
5 of 5 stars Reviewed 1 week ago

Good quality home while on business in and around McAllen. Have been staying several times in this great hotel and feel like home. People are very friendly and helpfull. I realy can recommend the place. Thanks

Review collected in partnership with this hotel

Helpful?
Thank 826karlr
Rio Rico
1 review
3 of 5 stars Reviewed 3 weeks ago

Called for shuttle service, hotel confirmed the pickup in 5 but the shuttle arrived 20 minutes and 2 phone calls later. I believe the commitment to customer service leaves a lot to be desired. When I checked in, all I got was "sorry for your inconvenience".

Review collected in partnership with this hotel

Helpful?
Thank 561hectori
Mexico City, Mexico
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is very standard, on the good side the rooms are very ample, but on the other side the amenities very basic and they charge the in room bottled water. The AC units are big and noisy. Another pro is the included breakfast although very scarce in options its a buffet and you can eat as much as you... More 

Helpful?
Thank scint1st
Laredo
1 review
4 of 5 stars Reviewed 4 weeks ago

The rooms were clean and the color scheme is cool and relaxing. The room sizes are perfect and ample and allows for a comfortable stay. But the air conditioner units were too loud. They seem to be overused or outdated because I had to change rooms twice because they were faulty. That itself was a huge inconvenience.

Review collected in partnership with this hotel

Helpful?
Thank juancO6332NI
Atlanta, Georgia
1 review
2 of 5 stars Reviewed June 21, 2016

Staff were the only positive point for this hotel. The room was very uncomfortable, old, extremity humid, and smelly. There was not even a table in living area (sofa, chair, a desk in a big room with chip laminated flooring). Very uncomfortable and depressing.

Review collected in partnership with this hotel

Helpful?
Thank mehryarp
Chandler
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2016

Only bad thing internet service. WiFi really bad. Shuttle services is excellent. They help us in an emergency situation. Alexis helped us all the time we needed him. All staff crew is very professional and nice. Always ready for help us. Thank you so much.

Review collected in partnership with this hotel

Helpful?
1 Thank fabiogd727
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 4, 2016 via mobile

This hotel is a great place to stay! The breakfast is great different from other places. The rooms have great space and the beds are very comfortable. We recently took a little family night and rented a room just to get away. We will definitely stay here again.

Helpful?
Thank rosie t
San Antonio
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 1, 2016 via mobile

Went to McAllen with my 9 year olds teammates. The hotel rooms were beautiful and the beds were comfortable. Staff was excellent even though I'm sure we drove them crazy. Indoor/outdoor pool was the biggest hit for the little ones. Breakfast was tasty. Huevos con chorizo, potatoes, beans. Wonderful. We will be back next year for the T.Y.F.A bowl and... More 

Helpful?
1 Thank MrsLeos
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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Location: United States > Texas > McAllen
Price Range: $104 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
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