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Smart iStay Hotel in McAllen

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Smart iStay Hotel in McAllen
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245 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Sugar Land
1 review
2 of 5 stars Reviewed 1 week ago

The room smelled like mold... The bed was great and it was a clean room, just a little worn out. The staff was great and more than helpful. I love the happy hour at the end of the day which adds a nice touch, and the food in the morning could use a little bit products, variety is nice, but... More 

Review collected in partnership with this hotel

Helpful?
Thank D7220FMsteveb
Management response:

Thank you for your comments as it gives us the opportunity to make positive changes. We are in the process of renovating to address your concerns regarding the bad odor. Please give us a chance to better serve you in your future travel needs. More 

Blanco
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff works with you, are polite and friendly. Parking is limited especially later in the evening. First hotel I have stayed at that the pillows are comfortable. Humidity level in the room is a little high.

Review collected in partnership with this hotel

Helpful?
Thank robertgK2197ZQ
Oxford
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel in general is very clean, the people are very accommodating and always go the extra effort to satisfy my needs. I would recommend this place to all of the employees I work with. Without a doubt the employees are very courteous, and know me by name based on all the times I've stayed there.

Review collected in partnership with this hotel

Helpful?
Thank 375darylf
Management response:

Thank you for your comments and for your business. We greatly appreciate the opportunity to be of service. More 

Cranberry Township
1 review
1 of 5 stars Reviewed 3 weeks ago

I was over charged for 3 noghts. I was only refunded for one night. I've call 4 time and was told that it was an issue with the merchnat account and would be corrected within 48 hours. After 4 ateemps still nothing ... not even a return phone call

Review collected in partnership with this hotel

Helpful?
Thank johnhH4921IO
Management response:

Please contact Brenda Rodriguez, Front Desk Manager (956-994-0505, ext 128) to discuss and find a solution to your problem with the over charges. My sincere apologies for not handling this more promptly for you! More 

Phoenix
1 review
5 of 5 stars Reviewed July 25, 2016

No issues were encountered. Staff was pleasant. Food was good. Location was handy to the airport. I plan to return on future trips. Everything in the room was operating properly. The TV service had many selections.

Review collected in partnership with this hotel

Helpful?
Thank 470markag
Los Fresnos
1 review
5 of 5 stars Reviewed July 25, 2016

Me and my family enjoyed our stay we will be returning to this location it was so much convenience to a local Mall and several restaurants. In all two thumbs up. And we are looking into and planning our next vacation stop here.

Review collected in partnership with this hotel

Helpful?
Thank Anthony G
Fort Lauderdale
1 review
4 of 5 stars Reviewed July 19, 2016

I was offered a 20% discount rate because I saw your ad at the Airport. When I arrived to the Hotel Front Desk your associate could not explain me how I got the rate you charged me. I was expecting 20% less the rate I was informed initially over the phone but at the end this lady gave me the... More 

Review collected in partnership with this hotel

Helpful?
Thank N8294YIeduardos
Europe
1 review
5 of 5 stars Reviewed July 16, 2016

Good quality home while on business in and around McAllen. Have been staying several times in this great hotel and feel like home. People are very friendly and helpfull. I realy can recommend the place. Thanks

Review collected in partnership with this hotel

Helpful?
Thank 826karlr
Rio Rico
1 review
3 of 5 stars Reviewed July 3, 2016

Called for shuttle service, hotel confirmed the pickup in 5 but the shuttle arrived 20 minutes and 2 phone calls later. I believe the commitment to customer service leaves a lot to be desired. When I checked in, all I got was "sorry for your inconvenience".

Review collected in partnership with this hotel

Helpful?
Thank 561hectori
Mexico City, Mexico
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 2, 2016

This hotel is very standard, on the good side the rooms are very ample, but on the other side the amenities very basic and they charge the in room bottled water. The AC units are big and noisy. Another pro is the included breakfast although very scarce in options its a buffet and you can eat as much as you... More 

Helpful?
Thank scint1st
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 

Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Location: United States > Texas > McAllen
Price Range: $91 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
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