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Hilton Garden Inn McAllen Airport

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Hilton Garden Inn McAllen Airport
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273 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Fort Worth, Texas
Level Contributor
7 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

left my macbook charger along with all my mac adapters but they could not find them in the room i stayed in after checkout... beware of this place, don't expect a call from the manager either... will not be staying nor recommending this place.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rob C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to reach out and sincerely for no one returning your call back. Unfortunately nothing was found in your room. I have had the same employee here for the last 7 years & Housekeeping supervisor for 9 years and never had an issue as they always turn anything left behind that a guest leaves or may have... More 

Monterrey, Mexico
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Su ventaja es su cercanía al aeropuerto pero no ofrecen shuttle las 24 horas. En la noche al llegar me lo prometieron, pero en la mañana no había choferes con licencia. Its advantage is it is close to airport but shuttle is not available 24 hours. When I arrive the day before they said they would take me to the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dany C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I am so sorry for the misunderstanding as we do have 24 hour shuttle service only Sunday thru Thursday and on Friday & Saturday only from 7am to 11pm. I apologize for this and can assure this has never happen before as we take care of all our. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel Staff treated me as if I was family; from the Front Desk Representative, Night Auditor, Housekeeping, Cooks, and Hostess to the GM. First time in any Hilton Property I actually met almost every staff member. Hotel was going through remodeling but all the staff I encountered ensures my stay remained comfortable. If it wasn’t for their personal hospitality I... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank j0hnqc
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We thank you for your comments as our goal is 100% guest satification and make us glad that we have met or exceeded our guest expections. More 

Salt Lake City, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The folks are always friendly at this hotel. The cook in the morning makes a super breakfast. I always ask him to surprise me and boy, he does. Always delicious! I look forward to my stays and the breakfast. Convenient walk to a few restaurants as well. Easy access.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ralph R
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Thank you as we have try to make every guest morning great with a great breakfast to start the day. More 

Monterrey, Mexico
1 review
2 of 5 stars Reviewed June 15, 2016

Despite recent and ongoing renovations the rooms are dumpy, furniture is worn, and room seemed to be from another era. The continental breakfast included was 2 kinds of stale pastries, watery oatmeal and cereal. No fruit. For an extra $7.50 USD there were omelets. For this class of hotel it is at the very bottom, maybe even lower.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to sincerely apologize for your recent stay with us as we are currently under renovation to improve/update our guestrooms, lobby and public areas. Due to the renovation we are limited on breakfast items as our restaurant area is close and are trying our best to accommodate and provide the best service that we can while under... More 

Freer, Texas
1 review
5 of 5 stars Reviewed June 5, 2016

Family had a great time! Hotel was undergoing renovations to the breakfast area, it did not affect our stay. Breakfast was given made to order at a reasonable price. My kids loved the pool area with music playing all day. Overall it was Wonderful!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cynthialY2509ZP
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We thank you for staying with us and look forward to serving you again!!! More 

Morganton
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 31, 2016

Husband was working in Mexico so I flew down for my 60th birthday stayed a ciuple nights in Mcallen before we drove up to San Antonio. It was a great great trip. The staff at this hotel wete gracious and made my time there a time to remember.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Beverly C
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Thank you for your comments as our goal is 100% guest satisfaction and very glad that my staff took well care of you and your family. More 

San Antonio, Texas
1 review
3 of 5 stars Reviewed May 20, 2016

Staff was fine. Renovations going on so it was a bit dusty. Given that inconvenience a bit pricey. Average hotel at above average price. Breakfast staff was good and the food was fine. Would not be my first choice when going to the valley and I go once a month.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank I1383VRcharlesm
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I am so sorry for the dust as we are going through a renovation and try our best not to inconvenience any guest. As for price I believe were the same or a bite less than some of the hotels. We than you for your comments and glad my staff was good and hope once the renovation is... More 

West Palm Beach, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 16, 2016 via mobile

Glad to see the property is going through a makeover. Bathrooms are in poor shape....stains, corrosion. You might consider upgrading the beds. The adjustable bed was hard as a rock even when moved to soft. Typically Hilton will provide a complimentary toothbrush and tooth paste...I was told I could purchase one? Uhhh ok....so I went to Target. Not the level... More 

Helpful?
Thank kabach1
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Yes we are currently going through a renovation and the issue with the bathroom will be updated. Bed will also be replace with a new Serta bed and as well as our lobby and public area. More 

Renton, United States
1 review
5 of 5 stars Reviewed May 2, 2016

I enjoyed staying here. They don't have dinner services but they give delivery options and there's a good Mexican restaurant just across the parking lot. You also have a lot of other options at a walk distance.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cinthia Y
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We thanks you for staying with us and look forward to seeing you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen Airport hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit(R) to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel's restaurant, the Great American Grill(R), or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel's two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 

Additional Information about Hilton Garden Inn McAllen Airport

Address: 617 W Expressway 83, McAllen, TX 78503-2931
Location: United States > Texas > McAllen
Price Range: $95 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn McAllen Airport 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen
Hotel Style:
#4 Family Hotel in McAllen
#6 Business Hotel in McAllen
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