Had a great stay at hotel, great customer service and nice spacious clean rooms. Highly recommend this location to anyone visiting McAllen, Texas All amenities were awesome pool, spa and exercise room.
Outstanding experience! Best Hotel in McAllen🌟Homemade cookies were delicious! Great staff! Great price! Exceptional cleanliness! Very enjoyable stay! I definitely would highly recommend to friends and family!
From the day I arrived till my checkout, I never received a, "No we can't do that, or we need to charge you!" All the front desk team was ready to help! The young man serving breakfast was always keeping busy, but checking in. A kudos to your staff as they displayed productivity that is not always present. On Sun 9/27 check around Noon, no rooms ready, your front desk set up a football game to watch and stay entertained in your comfy chairs. Es un placer viajar y ser atendido con tanta calidad y amable huespedes, gracias!
The biggest problem at this location is the complete lack of management. While it is on the top of the Choice Properties, this property is at the bottom. Walking into the lobby I saw an employee folding towels on a table next to the snacks and drinks. Terrible! One the first night the A/C went off and the staff could not reset, so have to move rooms at 11pm. Housekeeping is not at all consistent with what they do. Had to ask for coffee cups, coffee and did not even have the proper towels. Also, housekeeping apparently do not know what they should do when the tissue box is down to light blue tissues. I took the box to the front desk and asked the desk clerk if she knows how to tell when the “professional series” tissue box is down to 2-3 tissues. Of course she had no idea. Then, instead of giving me a new box, she handed me a box that was open and used. The noise from the poor wall construction of this property will be noticed when anyone is in the room next to yours. Very bad. Very thin walls for this level of property. While they have a bar and do serve food, good luck getting a person to wait on you. Why, because they are in the back talking or at a table nearby folding towels. Then the bartender had to look up on his phone how to make a drink. Extremely limited menu options as well. Items in the pantry area for purchase were depleted and the ice cream was old and freezer burned. There are other issues but I think a person can now understand what type of property management this location has. I left before my scheduled stay ended and went onto another location. …
Quick and friendly check in. We never heard any noise from other rooms nor hallway. Beds are comfortable. Room service was very prompt. We will return again. Good value for the price charged. Housekeeper missed cleaning the floor but was promptly cleaned when requested.
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