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Homewood Suites by Hilton McAllen

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#11 of 41 Hotels in McAllen
Certificate of Excellence
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Homewood Suites by Hilton McAllen
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204 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Winston Salem, North Carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Travel to McAllen frequently on business and always stay at this hotel. Everything is in pretty good shape and the staff is friendly. Location is convenient to many restaurants within a mile. The only negative is the heat in the summer time - if you have a room on the outside of the building - you get this weird gradient... More 

Helpful?
Thank Steve B
Hoiston
1 review
5 of 5 stars Reviewed 1 week ago

The staff is so helpful. I travelled with a newborn 2 yr old and one 5 yr old. They loved the pool the room. The hotel is so clean the staff is so helpful. I will be staying here from now on. The staff was quick in getting me a crib and extra towels.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Joe L
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This property feels a little neglected. I don't think the staff actually care at all - there's something not quite right going on. Pros: - The location is right off of the freeway, yet the noise is not noticeable. - The breakfast people accommodated me, even though I was earlier than it said (I had to rush out because my... More 

Helpful?
Thank Lisa V
Elkhorn, United States
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The Homewood Suites in McAllen is a nice hotel and conveniently located next to many restaurants, shops and entertainment venues within walking distances or a short drive. The rooms were very clean the staff was not overly friendly but they were appropriately friendly. The pool is great and very well kept. The workout room is very nice and has ample... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Christopher C
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your comments. We value all guest feedback and look forward to having you stay with us during your next stay in McAllen. More 

Yuma, Arizona
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was on business trip but had my family with me. The location is central within commuting distance to everything but the room needs updating. Twice i asked for amenities and did not here back from the front desk.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank R881CVmariam
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback on your recent stay here at the Homewood Suites McAllen. We strive to provide the best in services and amenities and apologize that this was not your experience on this occasion. The next time you're in the area please allow us the opportunity to make things right again. More 

San Antonio, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel many times over 4-5 years because the service has been great. However, during our last two stays, the service has been poor. The hotel staff has refused simple requests (e.g., refilling water during happy hour), and turning off or switching channels on tv when no one is watching it. We also noticed that families... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Omar V
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I am sorry we failed to meet your expectations during your most recent stay here at our hotel. Rest assured that I am addressing these issues with all of our staff so we can better serve our guests. I hope that these incidents have not caused us to lose your trust and we look forward to make things right on... More 

Manvel, North Dakota
1 review
1 of 5 stars Reviewed 2 weeks ago

I am a Hilton Diamond member. Made arrangements the night before with desk for 1:30 pm checkout. Clerk called and threatened my wife and told her to be out at 12:30 pm. I was furious and cut my business short to get back and handle. Worst experience in 20 years!!!!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank V9241MHmichaelm
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More 

Hickory, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My room was infested with very small bugs. I requested another room but only a smoking room was available, so I could not accept that. I asked the staff to transfer my reservation to another local Hilton property which they gladly did. I then checked out and relocated to another hotel to complete my work week.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Michael K
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More 

Minneapolis, United States
1 review
5 of 5 stars Reviewed July 18, 2016

Just returned from a stay at Homewood suites in McAllen, TX and as always the staff were friendly and professional. The complementary breakfast and social hour was great with lots of variety. The pool was clean and comfortable. Only positive things to say for this hotel.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jennifer Christ... J
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your positive feedback. It's a great pleasure to hear that your stay was enjoyable here at Homewood Suites McAllen, TX. We look forward to your next trip with us and welcome you back to your home away from home. More 

Houston, Texas
1 review
1 of 5 stars Reviewed July 2, 2016

Poor management, lots of noise next door and front desk was not able to stop it, instead they ask me if I want it to move to another room like if I was the problem, called front desk 4 times and they just didn't do anything !!!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank arturod173
Betty P, Manager at Homewood Suites by Hilton McAllen, responded to this review

I am sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites McAllen to make you feel at home and provide excellent service. Your satisfaction is very important to us and I regret we failed to provide the level of quality service you come to expect of a Hilton... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Just five minutes from McAllen Miller International Airport and in easy reach of downtown McAllen, the Homewood Suites by Hilton McAllen, Texas hotel is your home from home. However long you’re staying for you’ll like the freedom your spacious suite offers. Enjoy a complimentary full hot breakfast and evening dinner and drinks, served every evening Monday to Thursday. With a private bedroom and a separate living room with fold-out sofa bed you have the space to get down to some work or keep all the family happy. Catch the big game on one of the two flatscreen TVs or put on your favorite DVD. Use the complimentary high-speed internet access to check your emails and surf the web. With a fully equipped kitchen, making a meal or a snack just the way you like it is easy. Work-out in the modern fitness center or swim some laps under the warm Texan sun in the outdoor pool. Challenge family or friends to a quick game on the basketball court. If you’re looking for a venue for your meeting or celebration in McAllen, this hotel is a perfect choice. Two function rooms have space for up to 60 attendees. It’s all you need to make yourself at home. ... more   less 

Additional Information about Homewood Suites by Hilton McAllen

Address: 3801 W Expressway 83, McAllen, TX 78503-8145
Location: United States > Texas > McAllen
Price Range: $120 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton McAllen 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Mcallen Homewood Suites
Hotel Style:
#1 Business Hotel in McAllen
#5 Family Hotel in McAllen
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