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Homewood Suites by Hilton McAllen

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196 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Minneapolis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Just returned from a stay at Homewood suites in McAllen, TX and as always the staff were friendly and professional. The complementary breakfast and social hour was great with lots of variety. The pool was clean and comfortable. Only positive things to say for this hotel.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jennifer Christ... J
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your positive feedback. It's a great pleasure to hear that your stay was enjoyable here at Homewood Suites McAllen, TX. We look forward to your next trip with us and welcome you back to your home away from home. More 

Houston, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Poor management, lots of noise next door and front desk was not able to stop it, instead they ask me if I want it to move to another room like if I was the problem, called front desk 4 times and they just didn't do anything !!!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank arturod173
Betty P, Manager at Homewood Suites by Hilton McAllen, responded to this review

I am sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites McAllen to make you feel at home and provide excellent service. Your satisfaction is very important to us and I regret we failed to provide the level of quality service you come to expect of a Hilton... More 

Austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff from helping me book the rooms (Alexis and Rosa) to checking in/checking out. The beds were so comfortable. Breakfast was very good! Nice variety. The evening social awesome... Everything was perfect. I would stay here again. I give this hotel five stars.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mark F
Betty P, Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for allowing us the opportunity to serve you while in McAllen, TX. I am glad you enjoyed your stay and look forward to serving your needs whenever you are in the area again. More 

Salt Lake City, Utah
1 review
2 of 5 stars Reviewed 4 weeks ago

I am sure the rest of the staff is friendly. However, the gentleman that checked me in(even though I had checked in on line.) was not friendly at all. This really set the tone. I did not get my waters that are supposed to be complimentary either. When my AC went out, this same employee was very unwilling to help.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 929devinb
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I appreciate the review of your recent experience here at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for... More 

Corpus Christi, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

If you book here, be sure to call and confirm your reservation. I booked my reservation on the Hilton app, but when I showed up they had no rooms available. No calls to let me know in advance, and no remorse about the situation. The Marriott next door at least found me other accommodations, which is funny because I'm a... More 

Helpful?
Thank James R
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Dear James R, I apologize we were unable to accommodate you during your recent visit to our hotel. We strive to accommodate 100% of our guests but overbooking situations can happen and I am sorry we fell short on finding other accommodations for you. Please accept our apology for the unfortunate circumstances. I hope the next time you are in... More 

Killeen, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed June 6, 2016

Homewood Suites is a very nice hotel. I love the options that it provides not only comfort, but also an evening social. Very spacious rooms and nice amenities. I try to stay here as often as possible.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank DQueen85
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

It is our goal here at Homewood Suites by Hilton to make our guests feel as much at home as possible and I am glad we could be of help. Thank you and we look forward to welcoming you back soon to your home away from home. More 

McAllen, United States
1 review
5 of 5 stars Reviewed June 2, 2016

I stay at this hotel whenever I visit the Rio Grande River Valley. It has a great location - mid valley - so if you're going to South Padre Island for the day, or to Rio Grande City, or just spending the day shopping and the multitude of things to do in the McAllen vicinity - it's perfect. My daughter... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gerald Duane B
Betty P, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for making Homewood Suites McAllen, TX your hotel of choice when in the Rio Grande Valley area. It is always a pleasure to meet you and your family's traveling needs. More 

San Antonio, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2016

This hotel makes you feel right at home. Extremely comfortable bed and pillows. Room has a full kitchen with appliances, including a dishwasher, as well as flatware, dinnerware, and pots and pans. Customer service is exceptional. Location of property is ideal as well - near airport and shopping.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Melinda F
Riverside, United States
1 review
3 of 5 stars Reviewed May 21, 2016

I was actually quite pleased with the hotel until I purchased an ice cream bar at the front desk. While this may seem petty in comparison to the overall visit, it is a good example of how one small thing can turn a good experience into an unfavorable experience. I was charged $4.00 for a simple ice cream bar that... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank William K
San Jacinto, California
1 review
4 of 5 stars Reviewed May 14, 2016

Great staff, just be sure to speak Spanish as some housekeepers and maintenance men don't speak English and have to find someone to translate. Other than that... It's quiet, breakfast was good, complementary wi-Fi worked well.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Celia S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Just five minutes from McAllen Miller International Airport and in easy reach of downtown McAllen, the Homewood Suites by Hilton McAllen, Texas hotel is your home from home. However long you’re staying for you’ll like the freedom your spacious suite offers. Enjoy a complimentary full hot breakfast and evening dinner and drinks, served every evening Monday to Thursday. With a private bedroom and a separate living room with fold-out sofa bed you have the space to get down to some work or keep all the family happy. Catch the big game on one of the two flatscreen TVs or put on your favorite DVD. Use the complimentary high-speed internet access to check your emails and surf the web. With a fully equipped kitchen, making a meal or a snack just the way you like it is easy. Work-out in the modern fitness center or swim some laps under the warm Texan sun in the outdoor pool. Challenge family or friends to a quick game on the basketball court. If you’re looking for a venue for your meeting or celebration in McAllen, this hotel is a perfect choice. Two function rooms have space for up to 60 attendees. It’s all you need to make yourself at home. ... more   less 

Additional Information about Homewood Suites by Hilton McAllen

Address: 3801 Expressway 83, McAllen, TX 78503
Location: United States > Texas > McAllen
Price Range: $119 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton McAllen 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Mcallen Homewood Suites
Hotel Style:
#1 Business Hotel in McAllen
#5 Family Hotel in McAllen
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