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Clarion Hotel

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3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
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1 room 1 adult
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Clarion Hotel
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176 Reviews from our TripAdvisor Community

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There are newer reviews for Clarion Hotel
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Dallas, TX
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 5, 2015

My husband & I stayed here last weekend while in town for a Tech game, a little skeptical based on the varied reviews. We were pleasantly surprised. The hotel is located on the loop and Indiana close to pretty much everything. There was ample lit parking, check in was quick & friendly, and we were given a map detailing where... More 

Helpful?
1 Thank piglet0576
John S, Manager at Clarion Hotel, responded to this review

Thank you for reviewing our property and we are happy that you were satisfied. We look forward to your return. More 

Forsan
Level Contributor
8 reviews
7 hotel reviews
3 of 5 stars Reviewed October 4, 2015 via mobile

This was our first stay at the Clarion in Lubbock, and I'm sure we will stay here again. The hotel is quite nice, and they appear to be doing some renovations which should increase its visual appeal . The hotel has a large indoor pool, but I did not see a hot tub. The rooms are large, appear to be... More 

Helpful?
Thank Stephanie S
John S, Manager at Clarion Hotel, responded to this review

Thank you for reviewing our property we will address the coffee service it does seem like a good idea and we will discuss your housekeeping attention to detail. More 

2 reviews
3 of 5 stars Reviewed October 3, 2015

So when I first got to the room the television did not work. I went to the front desk and the skinny girl that just started her shift had an attitude. The head maintenance man came with me back to the room and he was very friendly and also got the TV fixed. So naturally afterwards I went to the... More 

Helpful?
Thank Mark B
John S, Manager at Clarion Hotel, responded to this review

I apologize for the tv issue you faced, glad to hear you were able to enjoy breakfast and thank you for your comments. More 

Show Low, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 21, 2015

We stayed 3 nights. Got an outside room. Parked right at the room so bringing in luggage and out was a breeze. No long walks dragging in luggage. Room was clean and had plenty of room. Saved money on room and location was great. Next to the loop. Would stay again. Only one thing-free breakfast was not very tasty. Had... More 

Helpful?
1 Thank casinoplayer53
John S, Manager at Clarion Hotel, responded to this review

Thank you for your comments and please come back and stay with us again. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 12, 2015 via mobile

This is a beautiful hotel with a huge atrium. The pool was empty but looked like it would have been awesome if we could have Used it. There is a restaurant and bar. We didn't eat at the restaurant, but the bar had inexpensive drinks and cool bartenders. The pet friendly rooms were really large and very clean. I highly... More 

Helpful?
Thank Jessica C
John S, Manager at Clarion Hotel, responded to this review

I am so happy you were pleased, I know traveling can be a hassle. We look forward to your return. More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 8, 2015

What a great surprise! We got an "inside" room which connected us to a great hall. The room was large, clean and perfect. The breakfast was extra large due to it being a Tech home game weekend. We got this room for $99/night plus tax. The other hotels were over $200. We will definitely stay there the next time we... More 

Helpful?
Thank Starbucky2010
John S, Manager at Clarion Hotel, responded to this review

Thank you for your business and we look forward to your return. More 

Whitehouse, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed August 16, 2015 via mobile

We stayed in room 290. My parents stayed in 279. Their air was out and maintenance put a commercial blower in front of it and considered it fixed. BOTH phones in our room were broken and unable to get a dial tone. I'm guessing that must be illegal for safety reasons. Our stay was comically bad. Maybe just bad.

Helpful?
2 Thank spittacus
John S, Manager at Clarion Hotel, responded to this review

I am sorry you were forced to deal with this issue. We experienced multiple ac failures and the staff was forced to cope with it as best they could at that time of day. I do thank you for staying with us we have addressed the issue and we would like you to return. More 

San Antonio, Texas
1 review
1 of 5 stars Reviewed August 7, 2015 via mobile

My family and I stayed for one night, they gave us a room on the 2nd floor only accessible through stairs (no elevator) we told the front desk that our handicap mother could not use stairs and they said there was no other rooms-nothing they could do. The A/C barely worked-the room was hot!!!! Only one lamp worked, only 2... More 

Helpful?
Thank Travel_lots123
John S, Manager at Clarion Hotel, responded to this review

I am truly sorry that you were inconvenienced in this way. We certainly try to keep each of our rooms in great condition obviously we failed you. We have corrected the problem. Thank You for staying with us. More 

Level Contributor
11 reviews
4 hotel reviews
3 of 5 stars Reviewed August 2, 2015 via mobile

Smelled of Lysol. But could've been worse! Beds not too comfortable. Older place. Roach in bathroom. We didn't spend much time in it though. Staff was nice. Wouldn't necessarily go there again. Wasn't expecting too much so not like we were disappointed.

Helpful?
Thank Amy H
John S, Manager at Clarion Hotel, responded to this review

We are sorry to hear we did not exceed your expectations, it is our objective to be more than just ok. Thank you for staying with us and we do hope you will return. More 

Susanville, California
Level Contributor
3 reviews
3 of 5 stars Reviewed August 2, 2015 via mobile

Stayed there one night with my boys (two dogs) and it was just fine. The room was clean, the toilet paper was on the roller correctly and there was breakfast. They only had a smoking room available but it didn't stink as bad as I thought it would. Not bad for the night we stayed. The price was alright too.

Helpful?
Thank salienem
John S, Manager at Clarion Hotel, responded to this review

Thank you for staying with us and I apologize for only having a smoking room available for you and your family. Please return and be our guest again. More 

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