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Clarion Hotel

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Clarion Hotel
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199 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Houston, Texas
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The facility is older and could use some updating. The location is good - easy access to Texas Tech, shopping and dining. Our room was comfortable and clean. Breakfast was good and we liked the way the dining area was set up because it encouraged staying and enjoying the meal instead of rushing to get out. The staff was very... More 

Helpful?
Thank stevebI6663AG
Plano, Texas
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was nice but it felt like a motel not a hotel. There was an atrium so when we walked out of our room we were inside and the pool and bar/lounge was in the atrium. But it felt to me that the hotel might have been a motel at one time and when we opened the door we... More 

Helpful?
Thank 4Barry
Austin, Texas
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed one night with my spouse and two children. The room was unusually large and looked over a large interior courtyard with a pool and open area. Things are clean but not particularly updated. The price was a good value. There are possibly more plants in the interior than I've seen in any hotel. When I checked in, there... More 

Helpful?
Thank QDM_AUS
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Had higher hopes for a Clarion but should have gotten a clue from the empty parking lot. Front desk was friendly enough but as mentioned in other reviews, the A/C unit is useless and noisy; way outdated for the level of property. Toilet needed two flushes to work properly. Included breakfast is a plus, but I've had much better sleep... More 

Helpful?
1 Thank Tom M
DRockholt, Director of Operations at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I am sorry that your stay was not an enjoyable one. I hope that you reported your issues to the front desk so that we may correct them and provide superior service to the next guest. More 

Travelers are raving about these Lubbock hotels

El Paso, Texas
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed at the Clarion in Lubbock numerous times and have always like the hotel. Although the prices have gone up we had still decided to stay here since we like the room and the location. This last stay was so disappointing! Our room had a toilet that was old and did not flush properly. Maintenance... More 

Helpful?
Thank rusty924
Columbia, Missouri
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We recently stayed here for a baseball tournament. The hotel is very outdated. The hotel has rooms accessible from the outside and inside of the property. We got a room accessible through a breezeway. It was a large room, which was nice since we were staying for several days. Breakfast was included with our stay; however, the hotel set up... More 

Helpful?
Thank Gena P
DRockholt, Director of Operations at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I apologize your stay was not what you expected. We did actually set up a breakfast in the atrium but only to make it more convenient for the teams on time constraints. The food was the exact same food that we serve in the restaurant. I hope you were able to at... More 

Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

So, I've tried to give the hotel the benefit of the doubt as I've been staying here now for several days and have several left. The hotel was built in 1974 and is showing its age. I can't say that anything in the hotel has been updated/upgraded since, because it is so tired. I'm traveling with a group of 10... More 

Helpful?
Thank Robert G
DRockholt, Director of Operations at Clarion Hotel, responded to this review

Thank you for your review of our hotel and also for the reviews from other guests. I apologize for your experiences. I am aware of the DND signs that were placed not only on your rooms but 25 to 30 others. I can assure you that it was not done by the housekeeping staff but from a group of kids... More 

Level Contributor
5 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Do not stay at this hotel. It is outdated, in need of repair and has the worst service. The front desk staff was dismissive of concerns and the Director of Operations clearly does not believe in the old adage about the customer always being right. Overall a terrible experience, probably the worst I ever had. Go elsewhere!

Helpful?
Thank Brian M
DRockholt, Director of Operations at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I do apologize that your stay wasn't what you expected. I also apologize in what you perceive to be the Director of Operations beliefs. I am the Director of Operations and haven't spoken with you. If you would like to further discuss the issues you experienced please feel free to contact me... More 

St. Louis
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Definitively the worst hotel experience I have ever had. If there were an option for zero stars, I would have chosen that. When I checked in I was given an exterior "motel type" room that required me to completely exit the hotel to enter my room. And to make matters worse, there was NO working exterior lighting in the outside... More 

Helpful?
Thank tjones
DRockholt, Director of Operations at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I do apologize that your experience was not a good one. Our rooms are given out on a first come first serve basis and cannot guarantee an inside or exterior room upon arrival. I apologize that yours was one of the exterior that you didn't care for. I will check on the... More 

Charlotte, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2016

The hotel layout is very disjointed. If you are on the 2nd level, the elevator doesn't stop there. It goes up to the 3rd, then you have to step down a few steps which makes using the luggage cart useless. So if you have a lot of luggage or physical issues, ask for a first floor room. The indoor pool... More 

Helpful?
Thank libbydeyoung
DRockholt, Manager at Clarion Hotel, responded to this review

Thank you for your review of our hotel. We take your feedback very seriously and use it to improve our service and circumstance for the next guest. We hope to see you again if you are back in Lubbock. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Clarion Hotel

Address: 3201 S Loop 289, Lubbock, TX 79423-1320 (Formerly Holiday Inn Lubbock Park Plaza)
Location: United States > Texas > Lubbock
Price Range: $62 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 203
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Holiday Inn
Lubbock Park Plaza
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