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MCM Elegante Hotel & Suites

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MCM Elegante Hotel & Suites
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90 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

front desk clerk was very professional and courteous, hotel close to airport and good area.very clean and comfortable room was spacious. the only problem was when taking a shower the bathtub was filling up with water.

Helpful?
1 Thank Raymond M
Roswell, New Mexico
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent three nights at the Elegante - in town for a convention. Firstly, ideally situated for the Civic Centre on Mac Davis Lane. Perfect for the Buddy Holly avenue are and all the very fine restaurant areas there. So let's talk about the staff. Those we encountered were very friendly and very hard working. Special thanks to Kimberley on... More 

Helpful?
Thank AdiC69
Texas
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

Had a lot of work in Lubbock so the company I work for put me here through the week. Week 1, Not so friendly staff that checked me in. I received a room that the tub wouldn't drain and the A\C would only work on 60 degrees so freeze or sweat was my choices. Week 2, I was checked in... More 

Helpful?
Thank lortizlilly
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed there for a baseball tournament and it was good. Nice and clean. Great stay. Very friendly. Super soft beds. Great management. Helpful staff. Like that they have night security. Will definitely stay again and recommend to others!!!

Helpful?
Thank Sharla B
Morton, Texas
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was a little worried about staying at this hotel, as it is not on the best side of town. I was so pleasantly surprised. Upon checking in we had the nicest reception and very helpful staff that accommodated us with adjoining rooms. They never made us feel as if we were a problem and they apologized for wait times,... More 

Helpful?
Thank Hope A
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

We are happy that you enjoyed your stay at our hotel and look forward to any future visits you might have! Thank you for taking the time to let us know, we greatly appreciate it. More 

New Boston, Texas
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2016 via mobile

Not sure why the bad reviews. The beds are extremely comfortable, refrigerator and micro in rooms, fabulous breakfast, staff including Bryzleen (sorry misspelled name) and Matt are extremely nice and friendly. I have stayed at 4 hotels in Lubbock and there is no comparison. I would not stay at any other. The pool is clean and perfect temperature. They also... More 

Helpful?
Thank refuse2worry
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

We are so glad that you enjoyed your recent stay with us and truly appreciate you taking the time to let us know! We look forward to seeing you again soon! More 

Level Contributor
13 reviews
2 of 5 stars Reviewed June 8, 2016

Con: Unfriendly and incompetent Frond Desk Clerks, billing issues; dirty bathroom and overall cleanliness was poor; open and used shampoo bottle on the tray; wallpaper coming of the wall in common area, coffee machine extremely dirty and old used coffee pouch from previous guest still in the filter. Torn bed linen. No DND in the room, had to get it... More 

Helpful?
Thank Alex B
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

I am sorry to hear that you were so unhappy with your recent stay with us and would like to speak with you further concerning the issues you listed above if that would be possible. We understand that our guest have a choice as to where they stay and would like the opportunity to make things right. Please feel free... More 

Pueblo West, Colorado
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 5, 2016 via mobile

My friend and I stayed here on our way home from visiting family. I talked him into staying based on a high rating 4+ from Trip advisor. It was late and we had traveled all day. The area of the town seemed a bit sketchy. The lobby was full of people just hanging around when we got there. Our room... More 

Helpful?
Thank AKA487
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

I am sorry to hear that you were not happy with your recent stay here at our hotel. I would like to speak with you further concerning the issues you had if that would be possible. I can be reached at 432-260-0202. Please contact me at your earliest convenience. More 

Clearwater, Florida
Level Contributor
110 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 2, 2016

I stay here every month for a week. The staff are nice and try to please. The staff that handles the rooms need a check list. #1 complaint is the cleaning is never complete, there is always something not finished, coffee pot not cleaned, debris not thrown out, missing soap, missing a body lotion. Granted this is not the Ritz,... More 

Helpful?
Thank familyinfo
Dallas, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 23, 2016 via mobile

We got 2 adjoining king suites during graduation. It was very roomy and we liked having the living room with the sofa and chairs for having people over. Liked the daily happy hours with 2 free drinks that came with our room. The breakfast buffet was very good and had very attentive, hard working staff there. The atrium area was... More 

Helpful?
Thank Ricos80
Yolanda M, General Manager at MCM Elegante Hotel & Suites, responded to this review

Thank you for taking the time to let us know how we did during your recent stay with us. We understand that everyone has a choice in where they stay and we truly appreciate your business. Our goal is 100% customer satisfaction and i am sorry to hear that you were not completely satisfied with our service. I have spoken... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
West Texas' premier hotel address. The MCM Elegante Hotel & Suites offers deluxe accommodations and amenities combined with the West Texas hospitality that has made Lubbock legendary. Located in downtown Lubbock, we are convenient to Texas Tech University and the Lubbock International Airport. The historic Depot Entertainment District and the Broadway Strip are just minutes away. Your pleasure is our business at the MCM Elegante Hotel & Suites. ... more   less 

Additional Information about MCM Elegante Hotel & Suites

Address: 801 Avenue Q, Lubbock, TX 79401-2617 (Formerly Holiday Inn Lubbock-Hotel & Towers)
Location: United States > Texas > Lubbock
Price Range: $119 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — MCM Elegante Hotel & Suites 3.5*
Number of rooms: 293
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Also Known As:
Holiday Inn Lubbock-Hotel And Towers
Lubbock Holiday Inn
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