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Arbor Hotel & Conference Center

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6401 62nd St, Lubbock, TX 79424-1287
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (15)
Room & Suite (18)
Videos (1)
Travel safe during COVID-19
A note from Arbor Hotel & Conference Center
Updated 06/02/20

About

#25 of 74 hotels in Lubbock
Location
Cleanliness
Service
Value
The Arbor Hotel & Conference Center is the newest Full service Hotel in the Lubbock market. We offer comfortable accommodations with a contemporary design. The property offers a full lounge that is open nightly.
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Room & Suite (18)18
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Convenience store
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Bottled water
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
78Reviews6Q+A5Room tips

Reviews

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Popular mentions
Melissa K wrote a review Jun 2020
6 contributions4 helpful votes
I chose this hotel thinking it would be a high end type place. It seemed to be. Then I noticed I could hear full conversations of the neighbors. Loud banging doors. Stomping. Then our last night it was 1:30a and I think there was live music playing. Maybe not. But it sounded like a band playing downstairs and we were on the 4th floor. However, if you can deal with that and being woken up on nights before long drives.... the bed was nice. Room clean, no microwaves. Great darkening curtains. Nice staff, cute wade in pool. I am writing this in the middle of the night while listening to who knows what my neighbors are banging on.
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Date of stay: June 2020Trip type: Traveled with family
1 Helpful vote
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Houstonian wrote a review Apr 2020
5 contributions1 helpful vote
Whenever we visit my son at TTU we always stay at the Arbor. The staff are consistently friendly and courteous and the rooms are always clean. We have stayed here over 10 different times with zero issues.
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Date of stay: April 2020Trip type: Traveled with family
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Hilary W wrote a review Nov 2019
Amarillo, United States8 contributions2 helpful votes
We were very pleased with our stay at Arbor Suites. It is locally owned and operated with a good breakfast and afternoon bar. The staff was friendly and very helpful. I would recommend this hotel to anyone. It is a great location too!!
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Date of stay: November 2019Trip type: Traveled with family
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Response from RemrockLubbock_Texas, General Manager at Arbor Hotel & Conference Center
Responded Feb 10, 2020
Hi Hilary, Thank you for taking the to share you experience. Sorry it took me so long to respond. I am glad you enjoyed your stay with us. I hope your 2020 has started out on a positive note. Thanks, Rob
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BoardingPass243901 wrote a review Jul 2019
2 contributions1 helpful vote
Our car was broken into the first night of a 5 night stay during the night when the lights in the parking lot were broken. Management indicated that a power surge caused the lights to go out. The lights were not repaired during the remainder of our stay. The four adjacent hotels had lighted parking lots during our entire stay. Management's response was "only" two cars were broken into.
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Date of stay: June 2019Trip type: Traveled with family
1 Helpful vote
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Response from RemrockLubbock_Texas, Manager at Arbor Hotel & Conference Center
Responded Jul 31, 2019
Hi Boarding Pass 243901, I appreciate your comments. All the lights in the parking lot are lit with new LED bulbs. It took me a while to figure out how I had responded to you but I found a different review from a different forum. On your other review you claimed multiple cars where broken into, to make it seem much worse then it really was. We had over 85 cars in the parking lot. I do not disagree that even if one is broken into that it it one to many; but no parking lot is immune to car burglaries, Shopping malls retail stores restaurants and yes hotels are all targets for these types of crime. I am all about these reviews to help out property to be better but when guest use them to discredit a business this is simple wrong. According to Lubbock Police the best way to prevent your car from being a target is to Lock the doors, and do not leave anything of value in the vehicle. Again, I appreciate everyone's opinion but more importantly make it constructive criticism.
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LoveTravel477994 wrote a review May 2019
1 contribution
Rob was uncaring, callus and unconcerned with customer service. We made a reservation with this hotel and accidentally booked twice through the internet. One reservation was cancelled and the other was not. We were charged $190.00. It was a human error that I admitted to and was asking him to consider some kind of mercy. Rob at the Hotel claimed that we made a mistake and that we needed to "pay the price". He also told me had no supervisor that he paid his own pay check. Unless he owns the property he lied to me. We will be traveling to Lubbock several times over the next few years and as I pleaded with him it would be made up. He was very unconcerned and actually cocky that he did not need the business. Beware consumer of someone who is so full of themselves that they can't have consumer common sense.
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Date of stay: May 2019Trip type: Traveled with family
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Response from RemrockLubbock_Texas, Owner at Arbor Hotel & Conference Center
Responded May 11, 2019
Hi LoveTravel, I have read your comments and in my response, I will not call you any names or characterize you in any way, because I do not know you. What I will do is tell the tripadvisor family what happened. You made a reservation online through booking.com. You guaranteed it with a credit card, knowing the conditions of the agreement, if you did not cancel and did not show up. If you had shown up and I did not have a room for you, you would have been upset and rightly so. However, I did hold a room for you preventing me from selling it to another guest in need of a room for the night. You chose to make your reservation online. The hotel had no contact with you or your reservation until you called about a refund. I appreciate that you admitted to your mistake, however this does not excuse your obligation. I followed the policy that you agreed to and charged your credit card 1 night room and tax as a result of the no -show.
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PRICE RANGE
$92 - $143 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasLubbock
NUMBER OF ROOMS
100
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Frequently Asked Questions about Arbor Hotel & Conference Center
Which popular attractions are close to Arbor Hotel & Conference Center?
Nearby attractions include Legacy Play Village (0.5 miles).
What are some of the property amenities at Arbor Hotel & Conference Center?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Arbor Hotel & Conference Center?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Arbor Hotel & Conference Center?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Arbor Hotel & Conference Center?
Yes, free parking is available to guests.
What are some restaurants close to Arbor Hotel & Conference Center?
Conveniently located restaurants include The Plaza Restaurant, The Funky Door, and Five Guys.
Are there opportunities to exercise at Arbor Hotel & Conference Center?
Yes, guests have access to a pool and a fitness center during their stay.
Does Arbor Hotel & Conference Center have an airport shuttle?
Yes, Arbor Hotel & Conference Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Arbor Hotel & Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Arbor Hotel & Conference Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Arbor Hotel & Conference Center?
Many travelers enjoy visiting National Ranching Heritage Center (5.5 miles).