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Quality Inn & Suites

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609 Reviews from our TripAdvisor Community

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Showing 609: English reviews
Lubbock, Texas
Reviewed 5 days ago NEW

From the front staff to the maids the whole team is so friendly and truly treats you like family. I think its amazing that even after my first day staying there they remembered my name. With traveling a lot for work I have stayed in many hotels and after coming to the quality inn in Lubbock TX I have requested...

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Helpful?
Thank gm1151
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property. I cannot even begin to tell you how much it warms my heart that after your experience with us you have requested to stay no where else in Lubbock. Thank you for your kind words about me, honestly, I would not be able...

Indianapolis
Reviewed 3 weeks ago

Normally we do not travel over the holidays but this year circumstances changed. Our stay here was just as nice and warm as if we were home with friends and family. Can't say enough about how wonderful the staff have been.

Review collected in partnership with this hotel
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Helpful?
Thank Dave55555
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of your recent stay on TripAdvisor - I am so glad to see you enjoyed your stay! I am so glad my team treated you as though you were family while you were here. I am blessed with a team who truly love their jobs and...

Reviewed 3 weeks ago

This is a really well done Quality Inn. I've stayed at some "not-so-quality-inns" of the same name in other cities...so always a little wary. Took the chance based on other reviews and was NOT disappointed. Can't come up with a single negative thing about our stay. Rooms were cozy, clean and comfortable...and had all that we needed. OK...the internet dropped...

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Helpful?
Thank Pam T
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property. I am so sorry you have been to the "NOT so quality - Quality Inn's" but I am SO glad your experience here was the exact opposite! Each member on my team truly love their jobs and it shows in all aspects of...

Lubbock, Texas
Reviewed 3 weeks ago

Everyone eas so very friendly! We came back to a clean room every time!! Every employee we encountered were so friendly, knowledgeable and helpful! It made our stay wonderful! We will stay here every time we come to Lubbock!!! Very satisfied!

Review collected in partnership with this hotel
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Helpful?
Thank Happywifehappymama
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property, I am so glad to see you enjoyed your recent stay. I am so glad every member on my team you encountered was friendly, knowledgeable and helpful. I am incredibly blessed to have an entire team who truly love their jobs and I...

Reviewed 4 weeks ago

The first room we were given (300) was a large single room with a king bed,one chair, a small desk affixed to the wall, and acres of open space. It would have been great if we were wanting to wrestle or practice dance moves, but there was nowhere to sit and eat, or indeed for more than one person to...

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Helpful?
Thank Jon E
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write a review regarding your recent stay, with that being said please accept my deepest apologies for the road noise. I am so glad my team was able to get you moved in to a larger (slightly quieter) room for your second night but I understand how frustrating it can be...

Amarillo
Reviewed December 18, 2016

We love this hotel. We always stay here while in Lubbock. Even our family likes to come and visit us in the hotel. The staff is always ready to help. If there is ever a problem with the room, it is corrected immediately.

Review collected in partnership with this hotel
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Helpful?
Thank smiller832
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I am SO glad to hear that not only did you stay with us recently but you stay with us every time your in Lubbock! Thank you for your continual loyalty -...

Las Vegas
Reviewed December 18, 2016

First visit to Lubbock to meet up with friends for the Tommy Emmanuel concert at the Cactus Theater. Clean and quiet rooms in a great location. Staff was very helpful in assisting with directions and restaurant recommendations.

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Helpful?
Thank NRGTR8R
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I am so glad you found our rooms clean and quiet, our location just right and my team friendly and helpful. The entire team and I hope the next time your in...

Santa Fe, New Mexico
Reviewed December 18, 2016

This is the first time I have ever been mislead by a Trip Advisor review which rated this the second best motel in Lubbock, TX. There is nothing wrong with this hotel but it is definitely not a top choice. The room, halls and dining area were clean and the breakfast was average for this type facility. The motel is...

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Helpful?
Thank racerfred
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review on TripAdvisor, with that being said please accept my deepest apologies for your recent experience at our hotel. We pride ourselves on being the #2 hotel on TripAdvisor and I am so sorry you feel it is an unworthy rating. Although our property is an older hotel, my team and...

San Antonio, Texas
Reviewed December 18, 2016

I had three suites reserved for my son's graduation and all my family enjoyed their rooms. The employees in breakfast each day went above and beyond making sure each guest needs were met . We felt he made everyone feel like family!!!

Review collected in partnership with this hotel
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Helpful?
Thank Kathyswa
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I'm so glad you and your family enjoyed themselves while you were here - graduation is such an important time and we are so thankful we were able to partake in your families memories!...

Richardson, United States
Reviewed December 18, 2016

Really was pleasantly surprised with the quality of accommodations and staff was awesome. Booked on line for a college graduation and had three rooms reserved. We didn't need one at the last minute and also checked out a day early due to weather and it was "no problem" and no charge. Thanks!

Review collected in partnership with this hotel
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Helpful?
Thank Royce B
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I'm so glad you were able to get checked in and enjoy your graduation plans while we were able to accommodate your requests without adding any additional stress! The entire team and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Location: United States > Texas > Lubbock
Price Range: $78 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Hotel Lubbock
Quality Inn And Suites
Quality Inn Lubbock
Lubbock Quality Inn
Hotel Style:
#1 Best Value Hotel in Lubbock
#2 Business Hotel in Lubbock
#3 Family Hotel in Lubbock
#3 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travelers have asked, with answers from Quality Inn & Suites staff and other travelers.
5 questions
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Texas
over a year ago
Albuquerque, New Mexico
1 month ago
Godley, Texas
over a year ago

See all questions (5)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms on west side are quieter.”
 of 5 bubbles gm1151, 5 days ago | Read review
“Higher room numbers are towards the rear and away from the street noise.”
 of 5 bubbles 648jone, 4 weeks ago | Read review
“Room was quiet with a very comfortable King bed. ”
 of 5 bubbles NRGTR8R, Dec 18, 2016 | Read review
“My only request was later hours for hot tub use.”
 of 5 bubbles Kathyswa, Dec 18, 2016 | Read review
“Have no comment”
 of 5 bubbles 594rogerh, Nov 23, 2016 | Read review
5 of 5
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