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Baymont Inn & Suites Lubbock West

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Baymont Inn & Suites Lubbock West
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318 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Cibolo, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

If the hot tub had worked...if the sauna had worked.....if the guest laundry had worked....it would have helped make the stay nicer. The receptionist was wonderful. Had a lighting issue that was fixed quickly. Had a door hinge issue that was fixed immediately. Breakfast was good but did not follow their menu. The people in breakfast room were fabulous.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank randolphf17
Arlington
2 reviews
4 of 5 stars Reviewed 1 week ago

Air was not on when we arrived, 3PM. Temp outside was107. It took 4-5 hrs to become bearable, It was at least 90 in room at arrival. Two other concerns were taken care of right away, no safety mat in tub and broken towel hanger.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank James L
dcrawford41, Manager at Baymont Inn & Suites Lubbock West, responded to this review

James L, I wanted to thank you for your time in reviewing our hotel. I am sorry to hear that you encountered some issues when you stayed with us. I am happy to also hear that they were taken care of right away when you mentioned them to our staff. We look forward to seeing you next time that you... More 

Abilene, Texas
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was the first time I have stayed at this hotel. I am back for a second visit because it is inexpensive and close to were I am working. The bathroom is not all together and behind a door. The toilet and shower is in a room and is very small. The shower is very slick and no rubber strips... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Michele G
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Michele G, Thank you for reviewing our property. I am sorry to hear about the issues that you experienced during your stay with us. I will bring your review up to our ownership group to see if there is a way that we can implement any of your ideas. I hope that you decide to stay with us again, the... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Check-in was prompt and friendly. Rooms were average with everything working as expected. Pool and whirlpool were nice, but whirlpool kept at low heat. Breakfast was very nicely prepared with hot and cold options. Attendant was very friendly and paid attention to guests needs.

Helpful?
Thank choatex
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

choatex, Thank you for the review about our Baymont Inn & Suites Lubbock West. I am happy to hear that you enjoyed the service that our Breakfast host offered you. We will look into the whirlpool issue. Thank you again, and we will see you next time that you are in Lubbock. Nick Metcalf General Manager Baymont Inn & Suites... More 

Centennial, Colorado
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice clean hotel. Easy access to good and shopping. Staff pleasant and kind. Rooms comfortable and clean.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Angela P
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Angela P, Thank you for your review about our hotel. I am happy to hear that your room was clean and comfortable. We look forward to seeing you again. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West More 

Austin, Texas
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Our grandsons really like the pool at this location. Although this time they complained about cleanliness. The last few times we have stayed here there has been a problem or two. This time was no exception. The air conditioner control was broken in the first room assigned. We did get another room. I think the bathtubs are very dangerous for... More 

Helpful?
Thank cpink13
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

cpink13 Thank you for your review. We will defintely look into and address the issues that you encountered during your stay, so that way the next guest doesnt experience the same issues. I hope to see you again next time that you are in Lubbock. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West More 

Keller, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

First, the AC in the common areas was not working properly. It was really awesome to walk out of a nice, comfortable room into the hall sauna. It was actually cooler outside the hotel than inside some times. Keep in mind this is west Texas in the summertime. Second, the hot tub was out of order the entire time. Not... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank stevensG9420PL
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

stevensG9420PL, I would love to speak to you about the problems that you encountered during your visit with us. As you know us in west Texas have been going through a record heat wave this summer. If you could give me a call my phone number is 806 799-9999 ext 502, or by email. nickmetcalf.baymont@outlook.com. I look forward to hearing... More 

Lubbock, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

I had stayed at a Guest House the night before. What a dump! The Baymont was great! Very clean, the staff was awesome, breakfast was good and they made everything very easy. I will look for a Wyndham hotel every time i need a place to stay. The hot tub in my room was awesome..

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank jenniferhF2801DR
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

jenniferhF2801DR Thank you for your review about our Baymont Inn & Suites Lubbock West. I am so glad to hear that you had a great stay with us, and really happy that you enjoyed your hot tub room. We look forward to seeing you next time that you are in Lubbock Tx. Nick Metcalf General Manager Baymont Inn & Suites... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more   less 

Additional Information about Baymont Inn & Suites Lubbock West

Address: 6015 45th Street, Off West Loop 289 & Marsha Sharp Freeway, Lubbock, TX 79407-3705 (Formerly The Palms Hotel & Suites)
Location: United States > Texas > Lubbock
Price Range: $75 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Lubbock West 2.5*
Number of rooms: 72
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Also Known As:
Best Western Plus Palms Hotel And Suites
Best Western Plus Palms Hotel Lubbock
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western
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