Best Western Lubbock West Inn & Suites
5310 Englewood Ave, Lubbock, TX 79424-1163
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About
#12 of 76 hotels in Lubbock
Location
4.4
Cleanliness
4.5
Service
4.5
Value
4.4
The largest, most comfortable rooms in Lubbock happen to be at the Arbor Inn and Suites, a family owned hotel that is sure to guarantee the luxury, comfort and enjoyments that you've been hoping for. Whether you are in town to visit your Red Raider, on a college visit, or just here to enjoy the panhandle, be assured that you will receive comfort, convenience and value with our hotel rooms with an average of over 450 square feet. Extended stay guests of Lubbock are welcome to stay in our rooms equipped with full kitchens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Bottled water
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Location
5310 Englewood Ave, Lubbock, TX 79424-1163
Getting there
Rental CarsSee rental cars from $28/day
See what other travelers are saying
- Rock Rodriguez20 contributionsAwesome place!!This place was amazing. From the person at the checkin to the rooms and breakfast. Everything was great. The pool and patio area were very niceas well. We will definitely stay here again. The location was great as it was very close to alot of great restaurants.Date of stay: September 2022Traveled as a coupleWritten September 20, 2022
- T S19 contributionsSlept great but didn’t like the breakfastWell I liked the outdoor look of the hotel. It was very spacious and clean on the inside. Price was reasonable and close to a lot of fast food places. I didn’t like that for breakfast they provided sac brown bag breakfast w prepackaged items. The receptionist was super nice. Although we slept great (after a 12 hr drive) I don’t know if I’d stay here again.Date of stay: October 2021Traveled with familyWritten October 20, 2021
- mikeannette031 contributionFamily and friendsHappiness when you travel is as important as your comfort. All the comforts of home and good friendly staff make for a quick return to visit family more pleasant. I am extremely happy with the layout of the hotel it is very pet friendly and the access to space outside was nice.Good Afternoon mikeannette03, Thank you for filling out our Guest survey and for staying with us, We look forward to having you back! Thanks, ReginaWritten March 26, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: March 2020Written March 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is a long one, but hopefully it helps others not make the same mistake we did. I wish I’d read the recent reviews before booking. I didn’t think to because we’ve stayed at the Arbor Inn many times in the past and loved it every time. When I booked this time, I had no idea that they were under new management and were now Best Western, as my booking still listed them as Arbor Inn. This new management seems to have run this place into the ground. We checked in a little after 7pm to a room that was 86 degrees. We figured the thermostat just needed to be turned down. We set it to 75 before we left for dinner. When we got back around 10pm, the room was still at 86. We went to the front desk to ask for a room change. Instead of offering us a new room, a lady at the front desk walked us back to our room and messed with the thermostat. We reminded her that we had already tried that and that it hadn’t worked. We walked back to the front desk, where a man then WALKED US BACK to the room, took the thermostat off the wall, blew on it, and, again, instead of offering us another room, told us to wait 5 minutes. By now, it’s 10:30pm, we’d been on the road all day, and are getting pretty frustrated with the situation. We let them know that we’d like to stay somewhere else and requested a refund. He said that we’d have to call the company we booked through, which I did right away. As I’m on the phone with them, he comes back to the room to say that there’s a room available on the second floor. At this point, we have no interest in staying here. After a 30 minute call, I’m told by our travel company that the hotel front desk has denied the request for a refund because they “offered us another room.” We’re so exhausted by this point that we take the room on the second floor, haul all of our stuff up the stairs (elevator out of service), and find that the keys they gave us to the new room don’t work. We let the front desk know and they gave us new room keys, and told us to keep them away from anything magnetic… Thankfully this room was cooler, but not by much. One of the nightstand light bulbs was out. The nightstand shelf itself was crooked. The beds were squeaky and uncomfortable. The fridge door got stuck on the carpet when trying to open and close. It just seems very run down and cheaply redone. We would’ve been willing to look past all of the issues with the appearance and comfort of the hotel if the staff had shown an ounce of hospitality. One of the worst hotel experiences we’ve had.…
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip: Don’t spend your money here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Hotel's Favorite
This place was amazing. From the person at the checkin to the rooms and breakfast. Everything was great. The pool and patio area were very niceas well. We will definitely stay here again. The location was great as it was very close to alot of great restaurants.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Dishonest. Almost thieves. I placed an order on Amazon for an EV charging cable and two Tesla connectors and I had them delivered to the hotel. It was addressed as: Best Western: Guest my name. When I received notice that the package was delivered I approached the front desk person and asked for my package that had been delivered by Amazon. Her first comment was that they hasn’t received any packages. I told her that my delivery showed delivered. She then said that they had only received one package and it was addressed to her bosses name. I told her that Amazon showed it delivered and signed by C (full name). She said “that’s my name but I didn’t get your package”. I showed her the information that Amazon showed and she again said that the only package they received was a package for her boss. I told her that I would like to talk to her boss. He wasn’t in. I told her to please bring out the package and I told her that I was expecting an EV charging cable and she said “no, we got ours, we are putting an EV charger soon”. I told her to please bring out the package she received. She walked to the back and came back and said that “they” are in a meeting and cannot be disturbed. I told her if I had to, I would go and interrupt their meeting and that I wanted my package. She then walked back to the office again and when she came back she said “the meeting is not here” but the maintenance supervisor will be in a few minutes to open the office where the package was. She took my cell number and said she would call me when he had opened whatever was closed. I walked outside to make a phone call and I saw “C.” Go outside and drive away. About twenty minutes later I went back to the front desk to ask for an update and “C.” came out with TWO OPENED packages with the label just as I had described them. My name clearly on them and her “bosses name” no where on the package. She proceeded to apologize and I told her it was very dishonest what they had done and had no business opening my packages. I asked her to show me where her bosses name was. She said “they must have read it wrong”. I told her that she told me she received them and read her bosses name on it. Very sad to have to deal with dishonest people and business in a place that you leave personal belongings for a large amount of time. If they try to steal something as traceable as this, I can only imagine what they do when they see guests leaving their rooms.…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: This is now a Best Western property. Stay away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This place seems to be under a renovation. They don’t mention that on the site before booking. No signage at all to the hotel. Booked a King Suite with a kitchen. Kitchen had no supplier. No dishes, cups, silver, pots. Nothing. Managers response? Sorry. 5 light bulbs missing in the room. Managers response? Sorry Breakfast was chaotic. Asked for a lid for coffee. It didn’t fit the cups. We are our sorry! Left for a meeting and told the front desk I’d be back at 10:30 to clean up abs check out at 11. Got back at 10:30, they were in my room. Sorry!! Elevator didn’t work. Sorry! This place needs an overhaul. The staff too!
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It’s so sad that this once family owned property has sold to Best Western. I’ve stayed in this hotel since the 1990’s. The cozy feel of the lobby/breakfast area is gone - now a cold sterile environment. And DO NOT take your pets. Even though their web site said pet friendly (has now been updated) they refused to honor my reservation made 3 weeks in advance for New Year’s Eve. What was I supposed to do? Leave my babies in the car?!!!! And then had the nerve to say, ‘have a good day’! Really? The manager is totally unprofessional, dressed in a tank top (on Dec 31st) with tattoos galore. I lucked into an available room at the Homewood Suites that allowed pets. I will never stay here again.
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Date of stay: December 2022Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This hotel hotel moved locations and became a terrible place to stay. My wife and I used to stay here when we visited Lubbock. We made reservations thinking we were staying in the same spot but come to find out they moved to an older building. The staff was not friendly when we arrived and they smelled like cigarettes. The whole hotel smelled. The room was ok but, again, older. The shower was terrible, no pressure. I won’t stay here again.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have stayed at this hotel periodically in the last 10 years. At my most recent stay I noted that the property is no longer up to par. The room I stayed in had a security lock that had been broken in two and was hanging by one screw. I chose to place a bench under the door handle for security. This was the second room I was given. The first had a window that wouldn't close and the room was freezing. The clerk at the desk was very nice. But, the property no longer feels safe. Sadly, it was dirty and generally down on it's heels.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked what we thought was a location on 62nd Street... it is no longer the Arbor Inn, but has been purchased by La Quinta... we were sent to another location down the street. This Arbor Inn location was nothing like the reviews stated. The rooms are dated, the furniture is old, the walls and carpet were nasty and the bathroom still had hair on the floor from a previous guest as well as dirt under the counter. We had booked the room for 2 nights, but there was no way I could stay there the second night. If there is a plus to this place, it would be the pool area. It was very nice - but closed. We moved to the Hampton Inn at 2828 Marsha Sharp Hwy and it was amazing. Would highly recommend the Hampton Inn for $15.00 more per night.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This is a wonderful location for going to a Texas Tech game. A simple walk across the walkway to the stadium. The hotel is very nice, comfortable beds, clean, Courteous staff. The only drawback is the property is located in an area where there is obvious crime. The property is gated. Certainly this is good but it would tell you there’s a fence around the property for a reason. Probably had some issues with break-ins of vehicles. It’s a shame but the area behind the hotel must be a pretty rough are. However if I was going back to game I’d probably stay there again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We Had An Amazing Weekend Staff & Rooms Were Great. The Rooms Are Huge! Nice Pool The front desk attendant Siera was great. Will be our go to place to stay every time we are in town Also it is very quiet here that’s a huge plus
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$78 - $144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arbor hotel lubbock
FORMERLY KNOWN AS
Arbor Inn and Suites
LOCATION
United StatesTexasLubbock
NUMBER OF ROOMS
73
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Claim Your ListingBEST WESTERN LUBBOCK WEST INN & SUITES $67 ($̶1̶0̶3̶) - Updated 2023 Prices & Hotel Reviews - TX
Frequently Asked Questions about Best Western Lubbock West Inn & Suites
Which popular attractions are close to Best Western Lubbock West Inn & Suites?
Nearby attractions include Main Event Entertainment (0.7 miles), Chances R Nightclub (0.2 miles), and The Office Grill and Sportsbar (0.3 miles).
What are some of the property amenities at Best Western Lubbock West Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Lubbock West Inn & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Lubbock West Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Lubbock West Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Lubbock West Inn & Suites?
Conveniently located restaurants include Saltgrass Steak House, Joe's Crab Shack, and Rise N Shine Donuts.
Are there opportunities to exercise at Best Western Lubbock West Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Lubbock West Inn & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Best Western Lubbock West Inn & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Lubbock West Inn & Suites offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Best Western Lubbock West Inn & Suites?
Many travelers enjoy visiting National Ranching Heritage Center (4.5 miles).