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The location was great, easy to get to and from. The room was very clean, and quiet. The breakfast could have only been better if they had some kind of meat or crunchy peanut butter. The pool was very relaxing to sit beside and the...More
The room here was very nice - all things functional, very well laid out, beds comfortable and bath facilities sparkling clean and working well. Parking is more than adequate. Elevators need a little attention, as their call buttons didn't always work, and the carpets in...More
We booked this hotel based on reviews of this site, because it was a lower price than others in the area (due to graduation at Texas Tech), and because they allow pets. We booked a king suite - separate bedroom, and living/kitchen. Super disappointed that...More
Thank Dana F
Response from RemrockLubbock_Texas, Manager at Arbor Inn and SuitesResponded 1 week ago
Thank you for taking the time to share your opinion regarding a recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will...More
Customer service is outstanding!! Very clean and good sized rooms for a family stay! We will be staying there 6 more times this year!! Close to everything in Lubbock. Really like the double queen availability
Thank Shelley S
Response from Arriana G, Manager at Arbor Inn and SuitesResponded April 17, 2018
Thank you for the kind words! We look forward to seeing you again in the future!
Clean, comfortable bed, first class! We got the king room with the balcony which included a living area, kitchen, bedroom and large bathroom. It was wonderful! Would stay here again! Very friendly, professional staff!
Thank Cindy L
Response from Arriana G, Manager at Arbor Inn and SuitesResponded March 18, 2018
Thank you for the kind words. We are so happy we could accomodate you. We hope to see you again soon.
You do not get charged at the time you make your reservation. A credit card slip is always made at registration in the event guests skip out. At checkout I settle my bill which might have extra services (meals, bar tab... More
You do not get charged at the time you make your reservation. A credit card slip is always made at registration in the event guests skip out. At checkout I settle my bill which might have extra services (meals, bar tab, etc.) and I always get the original copy the hotel made at check in.
Hope this helped.