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TownePlace Suites Lubbock

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81 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Austin, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I have stayed here twice for business. Not so great. Bed was very uncomfortable. Breakfast was yuck. Agree with previous reviewer, bananas looked to be OLD. Rooms are loud. Struggling to find anything positive to say. Marriott please take a hard look at this property.

Helpful?
Thank AustinTX2004
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Dear AustinTX2004, Thank you for taking the time to write a little about your experience with us. We strive to provide a memorable guest experience for our guests and I am disappointed to see that this was your experience with us twice. I do want to let you know that we are actually in the process of installing completely new... More 

Corpus Christi, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I am a Marriott Rewards member and booked in advance, asking for certain proximities in a room. The room was very nice, but not exactly my request. Breakfast was good for the offering. I liked the all-suite aspect, giving us real dishes and a large refrigerator.

Helpful?
Thank RightofWay12
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear RightofWay12, Thank you for writing a review about your recent stay with us at the TownePlace Suites Lubbock. I apologize that we were not able to accommodate the requests you were wanting. I will speak with my staff regarding ensuring we do everything we possibly can to ensure requests are met, especially for our members. I am delighted that... More 

Fairfax, Virginia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 28, 2016

This is an older property that is in need to refurbishment. Everything in in need of repair from facets to appliances. The rooms are smaller than most. I stayed 2 days and moved out as I will be in Lubbock up to 60 days.

Helpful?
Thank ET385
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear ET385, Thank you for your review of our property, we appreciate your feedback. I will share your concerns with our team. I hope that in the future you would be willing to give us another chance. Desiree' Goswick Assistant General Manager TownePlace Suites Lubbock (806) 799-6226 desiree.goswick@pillarhotels.com More 

Lubbock, Texas
2 reviews
5 of 5 stars Reviewed May 20, 2016 via mobile

I love this place. The manager, Desiree, is just amazing. I will stay no where else. She is personable and friendly. The staff members are just wonderful. My daughter went missing for about five minutes and the whole staff was looking for her. Can you ask for better commitment than that?

Helpful?
Thank 546tamaraj
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear Mrs. Johnson, Thank you for your kind words. I am more than elated that we were able to provide a wonderful stay for you and your family during your transition to Lubbock. I will share your review with the team. It was a pleasure to serve you, and if you ever need a hotel in the future, we got... More 

Dallas, Texas
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 18, 2016

I was traveling from Utah and making my way toward the Dallas Fort Worth area. After a long drive I decided to make my pitstop in Lubbock. Check-in: I was able to use the Marriott app to reserve the room and within minutes it advised me my room was ready for check-in. Upon check-in arrival I was immediately greeted and... More 

Helpful?
Thank AC L
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for taking the time to write a review regarding your recent stay with us. I am delighted that you enjoyed your stay with us. I will share your review with my team to continue to inspire them to provide exceptional service for our guests. We would love to serve you again if your travels bring you... More 

Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 15, 2016

This hotel is merely okay. There are worse options around, but you could do better. I stayed in a single room with a queen bed for six days. The bed was very cheap on quality, with a flimsy mattress. The linens were low quality and short. I am 6'1 180 so it's not like I have this problem a lot,... More 

Helpful?
Thank DaleVirscy
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear DaleVirscy, I apologize that you were not impressed with our hotel and staff, as that is always our goal with every guest that comes through our doors. We work very hard to provide a great experience for our guests, and clearly we failed in this for you. I can assure you that our breakfast, beds, and linens are all... More 

San Diego, California
Level Contributor
2 reviews
1 of 5 stars Reviewed April 4, 2016 via mobile

I am extended stay customer working in the Lubbock area. The pool and jacuzzi are abysmal and unavailable for use by patrons. On three separate occasions I've returned to my room in the late afternoon / early evening hours to discover that it room had not been serviced. The hotel grill cooking temperature barely rises above 325°, very inadequate for... More 

Helpful?
Thank Geehovah
Krista H, Manager at TownePlace Suites Lubbock, responded to this review

Dear Mr. Poole, Thank you for the opportunity to address any issues you encounter during your stay with us. I have looked into each of the claims in your comments, and have addressed those with the appropriate departments. First, I would like to clarify that you did receive a phone call, immediately upon your request, from me personally to address... More 

Travelers are raving about these Lubbock hotels

Houston, Texas
1 review
1 of 5 stars Reviewed April 2, 2016

We stayed here for a long period of time. The staff are very friendly except for the higher management. Housekeeping are not very consistent they forget to refill our shampoo and conditioner so there would be days that you would take a shower and will be out of supplies. They do not clean their room very well if you will... More 

Helpful?
Thank AmelitaSmith
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Dear Ms. Smith, Thank you for taking the time to share with us a bit about your experience here. We do try to do our best to be accomodating and effective in our positions. With that being said, I do want to apologize for the lack of consistancy that you experienced and assure you that we are in the process... More 

Level Contributor
335 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed March 5, 2016 via mobile

We were in town of a wedding and needed a late check out. They went out of their way to take care of us. The room was very nice and had plenty of room. The bed was very comfortable. We wife and daughter love the breakfast. My daughter loved the waffles in the shape of Texas. Great Job!!!

Helpful?
Thank OnTheGo64082
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for your kind review of our property. I am delighted that you left feeling great about our property and staff. It is always our goal to give guests the best possible experience and I'm so pleased we were able to accomplish this for you and your family while here. Please come see us again on your... More 

South San Francisco, California
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 21, 2016 via mobile

The staff is friendly and goes out of the way to be helpful at the front desk. But the rooms a little old. The bed sheets kept coming undone. The work out room is a minimal. Just a old treadmill elliptical and stationary bike. But it was clean. However. The pool is not appealing. There is a little kitchen area... More 

Helpful?
Thank Allen C
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for taking the time to review our property. I do apologize that the pool is less than stellar at the moment. It is off line for the winter and I assure you that come spring, it will be in full working order and will look more appealing. Our fitness center is within the standard for our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The TownePlace Suites Lubbock, TX hotel by Marriott offers the comforts of home for extended stay guests with a soothing, modern look in newly renovated all-suite Lubbock lodging. The preferred choice among extended stay hotels in Lubbock, TX, our spacious studio suites feature fully equipped kitchens and flat screen HD TVs. The TownePlace Suites Marriott is a pet-friendly hotel with on-site laundry and a fitness center to make guests feel at home. For Lubbock, TX hotels, our location makes getting to Texas Tech University, Medical District and shopping at South Plains Mall or Canyon West quick and easy. The Buddy Holly Center and the Science Spectrum Museum are also near this all-suite hotel in Lubbock, Texas ... more   less 

Additional Information about TownePlace Suites Lubbock

Address: 5310 West Loop 289, Lubbock, TX 79424
Location: United States > Texas > Lubbock
Price Range: $131 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites
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