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TownePlace Suites Lubbock

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TownePlace Suites Lubbock
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83 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Kansas City
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is clean, with friendly staff and easy to locate off of Loop 289. The pool is very nice and I would only make one improvement...and that is to the fitness room. The internet wifi is better than most hotels! I recommend.

Helpful?
Thank Beachluvinfamily
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear Beachluvinfamily, Thank you so much for your review of our property. We are elated that your experience with us was a fantastic. I will share your review with the team to inspire continued exceptional service for all of our guests. Thank you again and we look forward to seeing you again on your next trip to Lubbock. Desiree' Goswick... More 

Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed with family after 9 hour drive. Check in did not go well as promised sheets for pull out coach were not in room. Sheets delivered but we're still not given pillow sheets. Internet was unreliable and slow. We are platinum members which gives us access to premium speeds but could never connect to it. Room design was nice but... More 

Helpful?
Thank Stacie M
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Stacie, Thank you for taking the time to share about your recent stay at our TownePlace Suites in Lubbock. I see that there is room for improvement based on your feedback. I see that you rated your overall satisfaction an “3”; however, I also noticed that there were a few missed opportunities. Please accept my apology for not meeting your... More 

Austin, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 15, 2016 via mobile

I have stayed here twice for business. Not so great. Bed was very uncomfortable. Breakfast was yuck. Agree with previous reviewer, bananas looked to be OLD. Rooms are loud. Struggling to find anything positive to say. Marriott please take a hard look at this property.

Helpful?
Thank AustinTX2004
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Dear AustinTX2004, Thank you for taking the time to write a little about your experience with us. We strive to provide a memorable guest experience for our guests and I am disappointed to see that this was your experience with us twice. I do want to let you know that we are actually in the process of installing completely new... More 

Travelers are raving about these Lubbock hotels

Corpus Christi, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 7, 2016 via mobile

I am a Marriott Rewards member and booked in advance, asking for certain proximities in a room. The room was very nice, but not exactly my request. Breakfast was good for the offering. I liked the all-suite aspect, giving us real dishes and a large refrigerator.

Helpful?
Thank RightofWay12
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear RightofWay12, Thank you for writing a review about your recent stay with us at the TownePlace Suites Lubbock. I apologize that we were not able to accommodate the requests you were wanting. I will speak with my staff regarding ensuring we do everything we possibly can to ensure requests are met, especially for our members. I am delighted that... More 

Fairfax, Virginia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 28, 2016

This is an older property that is in need to refurbishment. Everything in in need of repair from facets to appliances. The rooms are smaller than most. I stayed 2 days and moved out as I will be in Lubbock up to 60 days.

Helpful?
Thank ET385
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear ET385, Thank you for your review of our property, we appreciate your feedback. I will share your concerns with our team. I hope that in the future you would be willing to give us another chance. Desiree' Goswick Assistant General Manager TownePlace Suites Lubbock (806) 799-6226 desiree.goswick@pillarhotels.com More 

Lubbock, Texas
2 reviews
5 of 5 stars Reviewed May 20, 2016 via mobile

I love this place. The manager, Desiree, is just amazing. I will stay no where else. She is personable and friendly. The staff members are just wonderful. My daughter went missing for about five minutes and the whole staff was looking for her. Can you ask for better commitment than that?

Helpful?
Thank 546tamaraj
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear Mrs. Johnson, Thank you for your kind words. I am more than elated that we were able to provide a wonderful stay for you and your family during your transition to Lubbock. I will share your review with the team. It was a pleasure to serve you, and if you ever need a hotel in the future, we got... More 

Dallas, Texas
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 18, 2016

I was traveling from Utah and making my way toward the Dallas Fort Worth area. After a long drive I decided to make my pitstop in Lubbock. Check-in: I was able to use the Marriott app to reserve the room and within minutes it advised me my room was ready for check-in. Upon check-in arrival I was immediately greeted and... More 

Helpful?
Thank AC L
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for taking the time to write a review regarding your recent stay with us. I am delighted that you enjoyed your stay with us. I will share your review with my team to continue to inspire them to provide exceptional service for our guests. We would love to serve you again if your travels bring you... More 

Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 15, 2016

This hotel is merely okay. There are worse options around, but you could do better. I stayed in a single room with a queen bed for six days. The bed was very cheap on quality, with a flimsy mattress. The linens were low quality and short. I am 6'1 180 so it's not like I have this problem a lot,... More 

Helpful?
Thank DaleVirscy
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear DaleVirscy, I apologize that you were not impressed with our hotel and staff, as that is always our goal with every guest that comes through our doors. We work very hard to provide a great experience for our guests, and clearly we failed in this for you. I can assure you that our breakfast, beds, and linens are all... More 

San Diego, California
Level Contributor
2 reviews
1 of 5 stars Reviewed April 4, 2016 via mobile

I am extended stay customer working in the Lubbock area. The pool and jacuzzi are abysmal and unavailable for use by patrons. On three separate occasions I've returned to my room in the late afternoon / early evening hours to discover that it room had not been serviced. The hotel grill cooking temperature barely rises above 325°, very inadequate for... More 

Helpful?
Thank Geehovah
Krista H, Manager at TownePlace Suites Lubbock, responded to this review

Dear Mr. Poole, Thank you for the opportunity to address any issues you encounter during your stay with us. I have looked into each of the claims in your comments, and have addressed those with the appropriate departments. First, I would like to clarify that you did receive a phone call, immediately upon your request, from me personally to address... More 

Houston, Texas
1 review
1 of 5 stars Reviewed April 2, 2016

We stayed here for a long period of time. The staff are very friendly except for the higher management. Housekeeping are not very consistent they forget to refill our shampoo and conditioner so there would be days that you would take a shower and will be out of supplies. They do not clean their room very well if you will... More 

Helpful?
Thank AmelitaSmith
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Dear Ms. Smith, Thank you for taking the time to share with us a bit about your experience here. We do try to do our best to be accomodating and effective in our positions. With that being said, I do want to apologize for the lack of consistancy that you experienced and assure you that we are in the process... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The TownePlace Suites Lubbock, TX hotel by Marriott offers the comforts of home for extended stay guests with a soothing, modern look in newly renovated all-suite Lubbock lodging. The preferred choice among extended stay hotels in Lubbock, TX, our spacious studio suites feature fully equipped kitchens and flat screen HD TVs. The TownePlace Suites Marriott is a pet-friendly hotel with on-site laundry and a fitness center to make guests feel at home. For Lubbock, TX hotels, our location makes getting to Texas Tech University, Medical District and shopping at South Plains Mall or Canyon West quick and easy. The Buddy Holly Center and the Science Spectrum Museum are also near this all-suite hotel in Lubbock, Texas ... more   less 

Additional Information about TownePlace Suites Lubbock

Address: 5310 W Loop 289, Lubbock, TX 79424-1142
Location: United States > Texas > Lubbock
Price Range: $130 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Number of rooms: 88
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites
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