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TownePlace Suites Lubbock

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91 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Reviewed 2 weeks ago via mobile

Stayed here many nights while my mom was in the hospital. Brittany took the time to ask about mom each time I checked in. She remembered me and cared. You can't buy that kind of service and compassion with all the money in the world. Rooms are nice and very comfortable too. Made a trying experience so much better.

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Helpful?
Thank Staci R
West Palm Beach, Florida
Reviewed 5 weeks ago

Brittany was very helpful from the beginning of our stay till the ending. She has great customer service and inlike all of the employees there I always see her working and not just standing around. It has been a pleasure staying at this hotel. I would def recommend people to stay here.If I was ever in Texas again I would...

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Helpful?
Thank cynthiab201289
Artesia, New Mexico
Reviewed January 17, 2017

I recently spend a night at the TownePlace Suites prior to a medical surgery for my eyes at Texas Tech University Hospital. Since I needed to be at the hospital early I chose to stay at this hotel. The hotel is clean and well maintained. My room was in very good shape and relatively large. I normally stay at hotels...

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Thank grog426
Reviewed December 17, 2016 via mobile

We stayed here while taking a tour of Texas Tech and we enjoyed our stay. The bedroom was quite and it had enough room for the three of us. This location is also close to the school and close to some really good restaurants. Considering it was a long drive for us, it was nice to find a welcoming hotel.

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Thank EastTexan1
Allen, Texas
Reviewed November 29, 2016

Very good place to stay. Nice front desk staff that are knowledgeable of the area. The breakfast staff is very good. The rooms are nice size and have a small kitchen. it is limited as to what you can do, but it is nice for a traveler. Nice refrigerator. The bed is ok - not bad but not good. The...

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Thank Howard H
Belton, Texas
Reviewed November 21, 2016 via mobile

We stayed one night here during our travel to New Mexico. Room was nice and clean. Comfortable room layout with small stove and refrigerator. Included breakfast that was topical of most free breakfast at hotels (okay). We would stay here again.

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Thank Dan D
Albuquerque, New Mexico
Reviewed October 29, 2016 via mobile

Nice staff, safe parking, the hotel is a little dated, carpet furniture and paint out of date, but it is kept clean. Lumpy mattress... must be updated! Breakfast is free and good. Close to college and food/drinks...ask for a room not facing freeway, it should be quieter.

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Helpful?
Thank Sueboren
Krista H, Manager at TownePlace Suites Lubbock, responded to this review

Thank you so much for telling us about your experience at our property. I will be sure to let housekeeping, breakfast, and the rest of the crew know about your positive comments on their cleanliness and customer service. Please feel free to call us directly at 806-799-6226 the next time you are coming in so we can get you blocked...

Edmond, Oklahoma
Reviewed September 28, 2016 via mobile

Older building in need of some upgrades. Scuff marks on the walls throughout the hallways. Dried ketchup in the elevator hadn't been cleaned up for a few days. Check in was quick, friendly and professional. I was gone every morning before breakfast so I was not able to see their choices. Walls are thin. My room was on the second...

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Thank patrikeif2
Kansas City
Reviewed August 17, 2016

Hotel is clean, with friendly staff and easy to locate off of Loop 289. The pool is very nice and I would only make one improvement...and that is to the fitness room. The internet wifi is better than most hotels! I recommend.

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Thank Beachluvinfamily
AGMDesiree, Manager at TownePlace Suites Lubbock, responded to this review

Dear Beachluvinfamily, Thank you so much for your review of our property. We are elated that your experience with us was a fantastic. I will share your review with the team to inspire continued exceptional service for all of our guests. Thank you again and we look forward to seeing you again on your next trip to Lubbock. Desiree' Goswick...

Reviewed August 11, 2016 via mobile

Stayed with family after 9 hour drive. Check in did not go well as promised sheets for pull out coach were not in room. Sheets delivered but we're still not given pillow sheets. Internet was unreliable and slow. We are platinum members which gives us access to premium speeds but could never connect to it. Room design was nice but...

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Helpful?
Thank Stacie M
MattCCS, Front Office Manager at TownePlace Suites Lubbock, responded to this review

Stacie, Thank you for taking the time to share about your recent stay at our TownePlace Suites in Lubbock. I see that there is room for improvement based on your feedback. I see that you rated your overall satisfaction an “3”; however, I also noticed that there were a few missed opportunities. Please accept my apology for not meeting your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The TownePlace Suites Lubbock, TX hotel by Marriott offers the comforts of home for extended stay guests with a soothing, modern look in newly renovated all-suite Lubbock lodging. The preferred choice among extended stay hotels in Lubbock, TX, our spacious studio suites feature fully equipped kitchens and flat screen HD TVs. The TownePlace Suites Marriott is a pet-friendly hotel with on-site laundry and a fitness center to make guests feel at home. For Lubbock, TX hotels, our location makes getting to Texas Tech University, Medical District and shopping at South Plains Mall or Canyon West quick and easy. The Buddy Holly Center and the Science Spectrum Museum are also near this all-suite hotel in Lubbock, Texas ... more   less 

Additional Information about TownePlace Suites Lubbock

Address: 5310 W Loop 289, Lubbock, TX 79424-1142
Location: United States > Texas > Lubbock
Price Range: $109 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Lubbock 2.5*
Number of rooms: 88
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Also Known As:
Towneplace Suites Lubbock Hotel Lubbock
Lubbock Towneplace Suites
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Questions & Answers

Questions? Get answers from TownePlace Suites Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The suites are the best you don't hear much.”
 of 5 bubbles cynthiab201289, 5 weeks ago | Read review
“Noise from Loop 289 might be a little high for front rooms”
 of 5 bubbles grog426, Jan 17, 2017 | Read review
“get a room on the backside - evidently it is quieter as i had no problems with noise.”
 of 5 bubbles howardh232, Nov 29, 2016 | Read review
“If you like a pool view, request...”
 of 5 bubbles Beachluvinfamily, Aug 17, 2016 | Read review
“This is an older property that is in need to refurbishment.”
 of 5 bubbles ET385, May 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question