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Extended Stay America - Lubbock - Southwest

Traveler (16)
Room & Suite (7)
Dining (1)
  • Excellent35%
  • Very good6%
  • Average11%
  • Poor18%
  • Terrible30%
Travelers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Pets Allowed
Wheelchair access
Self-Serve Laundry
2 Star Hotel
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Apr 8Apr 9
1 room, 2 adults, 0 children
Standard Room
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Reviews (43)
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All reviewsgreat setupan extended staythe rooms were nicegreat staynick
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1 - 5 of 43 reviews
Reviewed 6 days ago

had to move rooms twice (fish smell in first room and broken A/C in second), then the shower did not drain in third room (gross). No refund offered. Horrible and will never stay here again. Terrible. Horrible.More

Review collected in partnership with Extended Stay
Thank drewd267
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 5 days ago

Thank you for being our guest. We apologize for the issues you encountered in your rooms. We have started our procedure to make sure that every room is exceptionally clean and inspected, and we're working with our housekeeping and maintenance department to make sure we...More

Hotel's Favorite
Reviewed May 9, 2017 via mobile

This was a very clean, and delightful location and building. Staff was very pleasant, excellent and right on top of things. They were wonderful with our service dogs being guest as well. No pool, but it made up for it with the amenities and location.More

Thank Jodi B
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded May 10, 2017

Jodi, thank you for posting your kind review of Extended Stay America - Lubbock – Southwest. We are so happy you were overwhelmed not only by our service but also with our spotless property. We hope to see you, your friends and your pet again...More

Reviewed 3 weeks ago via mobile

I was expecting much better from the photos online. It is only okay in a pinch. If desperate, it may be to your standards. I, myself, was very disappointed and glad I had shower shoes. You can see the photos and choose for yourself.More

Thank Shelly B
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 3 weeks ago

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should...More

Reviewed February 5, 2018

Only stay here if you enjoy the smell of cigarette smoke. It’s supposed to be a smoke free hotel, but that’s all you can smell! I couldn’t sleep at all and was sick the entire night!! I paid for my room with my card online...More

Review collected in partnership with Extended Stay
Thank kimberlymO3837JQ
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded February 6, 2018

Kimberly, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered due to smoke. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is...More

Reviewed February 2, 2018 via mobile

The manager and employees were very nice. I had a wonderful experience here, my room was nice and clean my bed was comfortable, the breakfast was okay just wish it was actual breakfast. But besides the breakfast it was wonderful here I i would definitely...More

Thank Abigailw1
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded February 3, 2018

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Price range
$59 - $106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Price range
$59 - $106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (16)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Avoid this place !"
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"Check out the cleanliness of the room before you agree to take it."
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"easy access for handicap."
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"Nick will help you with anything you need"
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