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Extended Stay America - Lubbock - Southwest

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Extended Stay America - Lubbock - Southwest
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14 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Reviewed December 13, 2016

It is ok for the price, no bells or whistles. I got exactly what I expected for the price. They could invest a couple of $$ on some Windex and clean the mirror in the room and the restroom faucets, a little dingy. They were out of coffee in the morning. The elevator makes some funny noises so I used...

Thank Fernando P
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your mirrors and faucets were dirty, and the elevator was noisy. To uphold our company's high standards, we will be sure to have the mirrors and faucets reviewed with staff moving...

El Paso, Texas
Reviewed November 18, 2016

I would highly discourage people from staying here. I paid for daily housekeeping and it took them a week before they sent someone to clean my room after numerous calls and requests. I was there for two weeks and that was the only time my room was cleaned. For the past two weeks, I have been calling the 1-800 customer...

Thank Smcd5567
Reviewed October 18, 2016

Giving this a 2 star review is right in line with the other reviews for this hotel. Exterior looked OK, checkin was easy, location was good, but those were the highlights. Room was literally 60 degrees blowing high cold in October, which is surprisingly since one would think the housekeeping was the last one to leave the room. The cheap...

1Thank DuRoss
Dallas, Tx
Reviewed October 15, 2016

Manage your expectations before staying here. This is more 50 buck a night place. They have management issues to allow some of these things to occur. Good: Easy checkin Nice staff Neon no smoking sign on checkin desk. So they are trying Good location Good parking Kitchen with no pre stocked items, must be request. Bad: Elevator loud and questionably...

1Thank Dabears
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was not cleaned to our standards. Please accept my apology. I am working with my housekeepers to ensure that this issue does not happen again in the future. Our team is committed to satisfying our guests, so we...

Reviewed October 2, 2016 via mobile

I would not recommend staying here, we asked for a smoke free room and it reeked of cigarette smoke, the hallways were hot, it smelt bad. The elevator was out of order, I only saw one staff member, she was very sweet! But the whole time we were very uncomfortable, the reason it's not a one star, is because the...

1Thank Richard A
Livingston, Texas
Reviewed October 1, 2016

I visited Lubbock, Texas for the Football Game on the 29th, I had a reservation somewhere else, and had to cancel because the place was too dirty. So I checked online to see what was available in the area. This hotel had rooms and I decided to go inside the hotel to reserve, just to be told by the Unwelcoming...

1Thank Laura G
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate you bringing your experience to our attention. It upsets me to hear how you were treated by our staff, which is unacceptable. This will be addressed promptly and further coaching will be implemented. Feel free to contact me at lub@extendedstay.com if you...

Austin, Texas
Reviewed August 15, 2016

I received a call the day before I left verifying I needed 5 rooms--3 doubles and 2 singles. When I got to the hotel I was told I would only receive 2 double rooms and 3 singles. I do not understand the reason of calling to verify if I was not going to receive exactly what I requested. The lady...

1Thank amanda5598
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

The staff and I read your comments about your stay with us. We apologize we did not meet your expectations and there were so many issues. To prevent this from happening again, our are reviewing the processes to make sure all maintenance issues are fixed. We continually work to improve our hotel, so I really appreciate you providing us with...

Reviewed July 25, 2016 via mobile

I actually really enjoyed my stay here. For its price, it is an absolutely great setup. My boyfriend and I were in Lubbock for a long weekend and needed something inexpensive, so we went for the cheapest option, a super 8 for $80 a night. It was horrible. Moldy walls, broken doors, and rude employees. We stayed one night there...

Thank Martha E
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

We appreciate you taking the time to write a review and for staying with us. I am thrilled to read that our staff was able to not only accommodate you properly, but also make your day better despite a previous terrible experience at another hotel. It also pleasing to read that you enjoyed the size and cleanliness of your room....

Vacaville, CA
Reviewed July 25, 2016

We recently made a road trip from California and stayed a couple nights at the Lubbock extended stay due to the fact we were traveling with our Golden Retriever and they allowed pets. The rooms were nice and management were also nice, especially Arial, who checked us in. However, the trash cans by the doors we had to use to...

Thank Joel C
Manager_11525, Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our nice rooms and the friendliness of our staff. I discussed your comments with the team, and we are making those changes. Thank you very much for providing us with your feedback. We do hope you will choose to stay with...

Oklahoma City, Oklahoma
Reviewed June 3, 2016

Honestly I'm surprised by the other reviews. This place was nice and clean when I checked in. The drain in the shower was not draining well at all; I'm surprised the cleaning staff did not report it before letting guests check in. I've stayed in other extended stay hotels-though not this brand- and for the price, I was surprised at...

Thank Aisling178
Manager_11525, General Manager at Extended Stay America - Lubbock - Southwest, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. As this hotel’s manager, I can assure you that I have shared your feedback with our housekeeping staff and will make sure we are implementing preventative maintenance procedures. I will also work with our front...

Questions? Get answers from hotel staff and past guests. Ask a question

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Lubbock - Southwest

Address: 4802 South Loop 289, Lubbock, TX 79414
Location: United States > Texas > Lubbock
Price Range: $75 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Lubbock - Southwest 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay America Lubbock
Lubbock Extended Stay
Extended Stay Lubbock
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Questions & Answers

Questions? Get answers from Extended Stay America - Lubbock - Southwest staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Use Priceline to get a good price”
 of 5 bubbles fernandopL4409UB, Dec 13, 2016 | Read review
“Don't stay here. Terrible Management”
 of 5 bubbles Smcd5567, Nov 18, 2016 | Read review
“Book online or over the phone, never in person, unless you are white!”
 of 5 bubbles E1240GFlaurag, Oct 1, 2016 | Read review
“Hotel seemed to be used by construction crews based on the vehicles parked and workers hanging out. And, that pet areas are not clean.”
 of 5 bubbles 338JoelC, Jul 25, 2016 | Read review
“Do not stay here - dirty ......”
 of 5 bubbles 372richarde372, Apr 26, 2016 | Read review
5 of 5
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