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Sleep Inn And Suites Lubbock

Traveler (16)
Room & Suite (20)
Pool & Beach (2)
Certificate of Excellence

About

#21 of 72 hotels in Lubbock
Location
Cleanliness
Service
Value
Certificate of Excellence
The Sleep Inn & Suites in Lubbock is the perfect hotel to dream better every time. You'll love our cozy, modern rooms and the great value we offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Parking
Free internet
Wifi
Internet
Hot tub
Sauna
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Business Center with Internet Access
Meeting rooms
Spa
Massage
Non-smoking hotel
24-hour front desk
Dry cleaning
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Housekeeping
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Budget
Languages Spoken
English
Hotel links
Visit hotel website
181Reviews
4Q+A
30Room tips
Traveler rating
  • 98
  • 53
  • 12
  • 13
  • 5
Time of year
Traveler type
Language
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Popular mentions
This was by far the friendliest hotel my husband and I have stayed in! Room was clean, Receptionist and all the staff were very friendly. The night desk clerk went out of her way to make our stay wonderful! Will definitely be going back! The hot tub and pool area was just what we needed!
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Response from Nerissa M, Guest Relations Manager at Sleep Inn And Suites Lubbock
Responded Mar 11, 2019
Becky I, Thank you for your high rating of our hotel and for taking the time to share your experience! We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It was a pleasure serving you and we hope to see you again on your next visit to Lubbock
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+1
Rooms need better cleaning, curtains were stained , cover was stained and torn we had room service but didn’t put toilet paper in bathroom also did not vacuum . There was a front desk clerk really nice great customer service did not catch her name other people in front were rude did care to say hi while passing by
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Response from Nerissa M, Guest Relations Manager at Sleep Inn And Suites Lubbock
Responded Feb 21, 2019
Meagain28, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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We had three rooms for three women on a business trip. All three rooms stank from what we thought was from moldy carpet. One room also smelled of urine and another of cigarette smoke. Walls and furniture were scuffed and scratched. The property adjoins an apartment complex, even sharing an entrance, which was a cause for concern. There is a bar directly behind the hotel. The beds were clean and fairly comfortable. Although we were all afraid to eat the breakfast due to the overall condition of the hotel, it looked good even including some hot items. Quantities of food seemed small, but for the number of people eating was probably adequate. Vending machines offered drinks but no other food items were available anywhere other than breakfast. Noise from other rooms adjacent or above was a nuisance as was noise from the street and freeway. None of us would consider staying here again.
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Response from Nerissa M, Guest Relations Manager at Sleep Inn And Suites Lubbock
Responded Jan 31, 2019
Tina W, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I want to assure you that we do engage in deep cleaning processes and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Thank you for your comments. We hope to see you again and to impress you with our improvements.
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Walked into the lobby and immediately noticed how great it smelled in there. The service desk staff, kitchen and room service staff were very professional. Nice clean hotel. The indoor heated pool and indoor jacuzzi were a nice asset. Rooms very clean and nice mattress.
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Response from Nerissa M, Guest Relations Manager at Sleep Inn And Suites Lubbock
Responded Jan 23, 2019
quindamann, Thank you so much for your kind remarks to cleanliness, leisure facilities and staff hospitality of Sleep Inn And Suites Lubbock. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!
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We stayed overnight for an early morning flight out. We have stayed once before and this stay was the same. Staff at the front desk was very friendly. I had requested a crib and they were very helpful in getting it setup in our room. The hotel was quiet and room was clean. Breakfast was the standard fair and the staff member working the breakfast was so sweet and helpful with getting water for formula. Will stay again.
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Response from Nerissa M, Guest Relations Manager at Sleep Inn And Suites Lubbock
Responded Nov 12, 2018
Hi Jedilostinspace, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!
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Previous
PRICE RANGE
$71 - $134 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasLubbock
NUMBER OF ROOMS
66
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