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Comfort Inn & Suites

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Comfort Inn & Suites
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150 Reviews from our TripAdvisor Community

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Showing 149: English reviews
1 of 5 stars Reviewed 1 week ago via mobile

Worst hotel stay in years. Never written a bad review for this chain of hotels but had to say something. I am surprised this chain would allow them to stay open. They were under partial remodeling but that part was ok. The room was in terrible condition from filthy sofa to wrinkles and stains in carpet and missing light bulbs.... More 

Helpful?
Thank Lloyd M
Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Booked with a group of baseball players and parents for the Premier Baseball tournament in Lubbock. Multiple people in the group had reservation confirmations but were denied rooms due to overbooking. When we entered our room we noted a musty stench that we put down to being near the hotel's indoor pool. We dropped our bags and had to run... More 

Helpful?
Thank MaplepNM
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to give others feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

Bryson City, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Momma always said if you don't have anything nice to say, don't say anything at all, so I will say that this hotel has good water pressure and fast hot water in the shower. Hotel is undergoing renovation. Air conditioning in hallway of second floor not working. First room we were given was musty smelling and warm. Tried another, smell... More 

Helpful?
Thank ccera
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I apologize about any inconvenience you may have experienced during your stay and we are overly excited for the renovations to... More 

Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 29, 2016

My husband and I stayed here twice. It has been clean and beds were comfortable. Better yet, the a/c worked great. Every day our room was cleaned and towels refreshed if needed. It was quiet especially for us, as the weary travelers. Each time we stayed the staff was nice and accommodating. It's close to to the highway and puts... More 

Helpful?
Thank Amy O
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to lets others know how great your recent stay was. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our... More 

Chicago, Illinois
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2016

Great place to stay... and at a very reasonable price. Staff was awesome... I even tipped the housekeepers. (you gotta do that when it's warranted, these people work so hard for their money, among the lowest paying jobs that exist) I was working in Plainview, about an hour away and this hotel was the perfect place to call home. I... More 

Helpful?
Thank Availiam
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Arlington, Texas
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 3, 2016 via mobile

We stayed here to take my daughter to Texas Tech. There was no smoke detector or hair dryer in the room. There was also no water for several hours because of renovations. What? Poor manager and staff. Very disappointed. I asked for a new room and feuding get got one. It was moldy with worn and dirty towels. Not good... More 

Helpful?
Thank Pam H
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to give us feedback about the hotel. As you were informed when you checked in, the hotel is currently in full renovation and the water needed to be cut off for approximately an hour. When you checked in, the water was back on within 15-20 minutes. The rooms need work and we are aware... More 

El Paso
1 review
2 of 5 stars Reviewed May 18, 2016

The hotel is badly in need of a re-vamp. Employees and staff on the other hand were all exceptionally friendly. The room was poor, because of the bathroom. fixtures were rusty, and our window was cracked and let the windy day outside make a horrible howl like out of a Halloween movie all night long, on and off. we eventually... More 

Helpful?
Thank davidmK7819XA
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

We appreciate your feedback and I will let our staff know how great they are! I apologize about the condition of your room and would like to let you know that we are currently being fully renovated. Renovations should be done by the end of July or early August. I hope you will give us another opportunity in the future.... More 

Purdon, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 9, 2016

Not very good experience the room we stayed in the ac didn't work but they fixed it. They did not have any face towels the whole weekend we were there. They cleaned our room and took our face towels but didn't replace them. The sofa bed looked awful like it was made in the 1920s and worn down. this hotel... More 

Helpful?
Thank natbradl
Texas
1 review
1 of 5 stars Reviewed April 27, 2016

Complaint regarding recent stay at the Comfort Inn 5828 I-27 Lubbock TX 79404 My wife and I arrived for a wedding Thursday April 21st and our room was not as clean as I would have expected, the curtains were torn and there was water soaked into the carpet by the refrigerator on the floor. As we had just driven some... More 

Helpful?
Thank Timata1
Richmond, Kentucky
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 24, 2016

This motel is on the low end of average.We're in a two-room suite because we were upgraded, and that's a mixed blessing. The furniture in the unit (Room 137) is used up. There are two flat-screen TVs, and air condition works and isn't too loud. The king-sized bed is good. The breakfast was on the low end of mediocre. Where... More 

Helpful?
Thank Eric G
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Comfort Inn & Suites, a Lubbock Texas hotel near Texas Tech University.The 100 percent non-smoking Comfort Inn & Suites® hotel in Lubbock is conveniently located near Buddy Holly Center and Cactus Theater. This Lubbock, TX hotel is also minutes from the Lubbock Preston Smith International Airport and Joyland Amusement Park, and blocks from businesses in the east side industrial area. Texas Tech University and Lubbock Christian University are also located in the area.The American Wind Power Center and Museum is also located minutes away. Additional area attractions include downtown Lubbock Depot District, Science Spectrum & Omni Theater and Buffalo Springs Lake.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Guests of this Lubbock, TX hotel can take advantage of free local calls and will enjoy the large indoor pool, hot tub and sundeck. The fitness center includes a treadmill, universal gym and stair climber to help guests stay fit on the road.Business travelers will appreciate the speakerphones and access to copy and fax services.All guest rooms at this Lubbock hotel feature refrigerators, microwaves, cable television with HBO, large desks, hair dryers, sofa sleepers, irons and ironing boards.Suites with two rooms or whirlpool bathtubs are also available. The two-room suite has a kitchenette with living area, separate bedroom and large vanity and bathroom. These suites are ideal for families, business executives needing extra work space or long-term guests. The whirlpool suites will put guests in a romantic mood during a weekend stay, or give that hardworking business traveler a stress-reducing evening prior to another hard day of work.The perfect location and convenient access to area attractions makes the Comfort Inn & Suites hotel a great place for business and leisure travelers in the Lubbock, Texas area. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 5828 Interstate 27, Lubbock, TX 79404-5100
Location: United States > Texas > Lubbock
Price Range: $70 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 66
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Lubbock
Comfort Inn Lubbock
Lubbock Comfort Inn
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