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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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819 Reviews from our TripAdvisor Community

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Showing 816: English reviews
Victoria, Texas
Level Contributor
18 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel has been a regular place of lodging for many years and I was staying here way before it was Embassy Suites. The location is great as is the front desk and bar staff. It's still has a nice bar, wait staff, and breakfast, but overall the rooms could use an upgrade. Overall it's a good place to stay,... More 

Helpful?
Thank Concho425
San Diego, California
1 review
4 of 5 stars Reviewed 6 days ago NEW

Lots of friendly staff on hand to help you with anything. Family trip. Very crowded weekend due to summer graduation. Good for families. I think it would be alright for couples if it is not a busy weekend and you're just traveling through. However not for a romantic get away.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank B P
Flower Mound, United States
1 review
3 of 5 stars Reviewed 1 week ago

The staff are awesome. I wish I could say the same about the accommodations. The manager's reception was okay but not many options food wise. The dinner was terrible. The breakfast was terrible. Eat out or order Domino's. For the amount I paid to stay in Lubbock, I expected a lot more from the room. Air conditioner didn't work, noise... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Beth Ann W
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I would like to begin be thanking you for the time you have given to volunteer the details and feedback you had from your recent stay with us here at the Embassy Suites in Lubbock. All comments from our outstanding guests are both valued and appreciated. Unfortunately, it seems that your personal experience was below par; for this we do... More 

Mission, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My family and I arrived in Lubbock TX for my sons graduation from Texas Tech last weekend. We spent three days in this hotel and from the point we walked in until we checked out this staff provided the most amazing customer service I ever experienced and we travel a lot! There were 10 of us which included small kids... More 

Helpful?
Thank Myvette68
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW!!! It goes without saying that we here at the Embassy Suites in Lubbock love to hear outstanding responses like yours!! Our goal is to ensure every guest that walks through our lobby doors is welcomed with the warmest, most inviting staff and smiles that one could ever ask for!! To know you had the experience that we strive for... More 

Jacksonville, FL
Level Contributor
153 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in many Embassy Suites, and they generally get stellar reviews. This one is deserving of the same, as they hit on virtually every level. Let's do all the good news first. I arrived at 715p after struggling to get the web to accept my reservation. On arrival I needed to park, get checked in (including a request... More 

Helpful?
Thank zjxtinpusher
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for all the helpful feedback you took the time to give us; we cannot overstate how beneficial the knowledge of how our wonderful guests individual experiences storied while here at the Embassy Suites in Lubbock. We pride ourselves on having some of the best personalities that the hospitality industry have to offer as the starring faces... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived here on the last day of a nine day family road trip through West Texas and New Mexico. Overall it is a lovely hotel. Beautiful lobby with a koi pond that the kids loved. They also enjoyed swimming in the indoor pool before we headed out in the morning. Another plus is that I got free wifi on... More 

Helpful?
Thank FamilytravelTX
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We appreciate the time you've taken to share your experience with us - here at the Embassy Suites in Lubbock. As the only full service hotel here in Lubbock and West Texas as a whole, we have many people who love to come out to enjoy our fantastic property packed full of amenities. From the managers reception, consisting of complimentary... More 

Little Elm, Texas
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Upon arrival I was ignored for about 5 minutes while front desk personnel talked on the phone, after about 5 minutes I remembered I had signed up for digital key, so I just left without ever being acknowledged. I parked and brought a bell cart out to get luggage out of the car. After I had loaded All the luggage... More 

Helpful?
Thank Teammcwilliams
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are sorry for your experience. We hope the next time in Lubbock will be a better stay. More 

San Joaquin Valley California
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I recently spent three nights at the Embassy Suites in Lubbock. I commend them on their breakfast and happy hour. Both were great. One morning I went to breakfast and left early to get back to my room since I had a business presentation that morning across town. I tried my key at 7:20 and it did not work. Called... More 

Helpful?
Thank MIZER
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

First and foremost let me thank you for taking the time to share with us your feedback from your most recent stay with us here at the Embassy Suites in Lubbock. We are greatly apologetic for the extreme inconveniences you suffered during your time with us here, specifically with your room door. It is nice to know that in our... More 

Midwest City, Oklahoma
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Everything was clean and the staff was very friendly. We were greeted at the front desk with a friendly helpful face. Great breakfast in the morning. Omelets, bacon, sausage, and pancakes are made fresh to order. The rooms are big and clean.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank LFurlow
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I appreciate you taking the time to leave your feedback. I will pass your compliments to the chef. We are so pleased that you enjoyed the breakfast and the property. Look forward to seeing you again soon! More 

Plano, Texas
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here two different times in July and both times were amazing! The hotel is absolutely beautiful. The staff are very courteous and accommodating. Both times we stayed in a King Premium room. The price includes a huge basket of goodies which were great. The second time we opt to not take the basket which lowered... More 

Helpful?
Thank Anita W
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for a great review. We appreciate the compliments and I will be sure to pass them along to the staff. We look forward to seeing you again soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 S Loop 289, Lubbock, TX 79424-1393
Location: United States > Texas > Lubbock
Price Range: $152 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Hotwire, Travelocity, Hotels.com and Odigeo so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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