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Embassy Suites by Hilton Lubbock

Booking.com$150*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Lubbock
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977 Reviews from our TripAdvisor Community

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Showing 974: English reviews
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Tulsa, Oklahoma
Reviewed 2 days ago NEW

The TV's are terrible and outdated. Get a room away from the highway. Take advantage of captains call it's the only way to justify the price of this hotel. Room service takes forever. Even when ordering a simple sandwich.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 251clarks
Albuquerque
HOTEL’S FAVORITE REVIEW
Reviewed April 10, 2017

Great hospitality from the staff as a parent and every turn. At check in we were greeted with warmth even though it was late. At breakfast we were given assistance with wrangling our children when a manager offered to get juice to save us a couple more trips. In the process of checking out the front desk little cups of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Mik505
About Hotel's Favorite Review
Management response:

Thank you for the kind review! We are pleased to read that you thoroughly enjoyed your stay with us. We strive to provide this service to every single guest and I am satisfied that you felt the appreciation from our staff! We hope we get another opportunity to serve you and your family again soon. Take care!

Fort Worth, Texas
Reviewed 3 days ago NEW

I've stayed at this hotel many times over the last few years and it's consistent. The service is top notch. The complimentary breakfast was really good and had a lot to offer. The staff was friendly and always looking to help.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B630ZXandrewm
Carrollton, United States
Reviewed 5 days ago NEW

Checking and checkout were simple. Everyone was friendly. The breakfast was delicious with great variety. Guests room were a little dated but room was clean. Great to have fee wifi. Overall, great place to stay.

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Helpful?
Thank Genita A
Richardson, Texas
Reviewed 6 days ago NEW

A college baseball tournament at Texas Tech brought us to Lubbock, and we couldn't have found a better place for our busy stay. The property was bright and clean. Our room was comfy. The staff was attentive. I especially want to commend the ladies who ran the morning breakfast. They were so very nice and made it a relaxing way...

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Helpful?
Thank RodgerMJones50
Management response:

Rodger, thank you for taking the time to complete our hotel survey. We strive to provide this level of service to every single guest that walks into our hotel! The breakfast staff works very hard every single day to provide a memorable experience for our guests. We hope to have another opportunity to serve you very soon!

Lubbock, Åland Islands
Reviewed 6 days ago NEW

Old, Dirty and in need of replacing. there are many better options available. I have stayed at many Embassy Suites and this is the worst. Building has mold, pool smells of Chlorine and vents are dusty and dirty. mold stains on skylights - not what I would expect from a Hilton property

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank garypZ5601HT
Management response:

Gary, I am very sorry that your hotel experience was not to your standards. However, feedback like this is very important to us and we will address these issues immediately. This not typical of our brand or hotel, and for that, we apologize. We hope we can better serve you in the future!

Reviewed 1 week ago

I have to travel to Lubbock for business. I can always count on my room being quite, clean, and comfortable. Breakfasts are superb. Make getting up early worth it. Manager's reception is great. Have always met interesting people while enjoying a few drinks.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 445stant
Management response:

Thank you for your kind words about the property. The complimentary cooked-to-order breakfast and managers reception are important pillars in the Embassy brand for a reason! We are pleased that you enjoyed your stay with us and can't wait to see you back soon.

San Antonio, United States
Reviewed 1 week ago

Excellent Hotel and staff. I have stayed here numerous times on both business and personal visits. The hotel never disappoints me in value for my money, the friendly staff and the great accommodations.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank I3066IUjohng
Management response:

We are glad that you have enjoyed your visits with us! The friendliness of our staff is a focus of ours, and it is nice to see that our guests recognize it and appreciate it! We look forward to having you back very soon!

Houston, United States
Reviewed 1 week ago via mobile

In Lubbock recently for work and stayed at the Embassy Suites. What a surprise the evening managers reception provided an awesome array of evening appetizers. Each night was a different flavor and equally appetizing one day to the next. Hotel staff was very attentive and engaged in making travelers stay comfortable. I will stay here again when I return again.

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Helpful?
Thank Sharon R
Management response:

Sharon, thank you for completing a review on the Embassy Suites in Lubbock, TX. The managers reception is a staple of the Embassy brand and we are thrilled to see that you enjoyed the variety of selections offered each day! We look forward to hosting you in the near future.

Spur, Texas
Reviewed 1 week ago

This hotel is in desperate need of an overhaul. It is very out dated and dingy looking. The lock on my door was broken and no one ever came to fix it. There only saving grace is their pleasant staff and really good coffee!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brooke G
Management response:

Thank you for the review of our hotel, Brooke. As a matter of fact, the renovation plans are underway and will be taking place soon! I am delighted to see that our hotel staff was pleasant to you and that our coffee was delicious! We look forward to serving you in the not too distant future!

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 S Loop 289, Lubbock, TX 79424-1393
Location: United States > Texas > Lubbock
Price Range: $138 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Orbitz, Hotwire, Expedia, Hotels.com, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travelers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
dablab, Dec 29, 2016 | Read review
“Next to the Bar court area!!!”
mes0r, Oct 5, 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
elizabetha108, Sep 27, 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
zjxtinpusher, Aug 16, 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
FamilytravelTX, Aug 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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