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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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488 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Showing 488: English reviews
Reviewed October 19, 2016

Property itself is fine, but what made that hotel is an excellent place to stay in is the Hotel Staff from the top of the Tree to the bottom Can't praise staff enough they made our long stay as we're at home Very good location, rooms are good, service is excellent ( Front desk , housekeeping and the restaurant staff...

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Helpful?
Thank Tamer M
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy to have met you all. It was such a pleasure to welcome you to Lubbock. Be sure to visit us soon. Best of wishes, Amanda Melkis Management Team

Reviewed October 19, 2016 via mobile

Great front desk and one of the best I have stayed at....Texas hospitality.... When in Lubbock this is the place to stay Nice location and nice clean rooms. Very secure and rooms have table, refrigerator and couch...

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Helpful?
Thank Burdette E
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you Burdette E for choosing to stay with us. Texas Hospitality is so different from anywhere else in the USA. We always enjoy putting a smile on everyone's face.We appreciate your business and hopefully get to see you again shortly. Amanda Melkis Management Team

Palestine, Texas
Reviewed October 18, 2016 via mobile

This was my second time to stay for work. Carlos Pando was friendly and provided great customer service. The hotel was very clean and breakfast had great options. Enjoyed the indoor pool and hot tub. I would stay again.

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Helpful?
Thank shelleyj0512
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so happy to hear you enjoyed your stay with us. It sounds like it was relaxing. Carlos has wonderful customer service skills and we are always proud of his ability to make all of our guests feel welcome. See you again soon, Amanda Melkis Management Team

Amarillo, Texas
Reviewed October 8, 2016

Great Hotel. Clean and great customer service. Easy on and off main highways in Lubbock. Carlos Pando one of the Manages at the Hotel is very gracious, very attentive and he welcomes me by name every time I arrive.

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Helpful?
Thank footballmomx2
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us. We know there are so many choices when coming to Lubbock. Carlos is a wonderful example of West Texas Hospitality. He was thrilled to see his name mentioned. See you again soon, Amanda Melkis Management Team

Reviewed October 8, 2016 via mobile

I was really disappointed to see 30.06 signs meaning no CHL allowed in this hotel. I have never seen this at a Texas hotel of any kind in any city. So you do not have the right to protect yourself and family while traveling out of town. I will never stay here again and will be checking all holiday inn...

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Helpful?
Thank Katy K
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

I want to thank you for sharing your experience with us and am very sorry to hear your bed was uncomfortable. A good nights rest is the best amenity we offer. It is certainly understandable when traveling to be able to have a CHL. We have taken extra measures with this law put in place with internal cameras, security on...

Commerce, Texas
Reviewed October 7, 2016 via mobile

Had a group stay at this hotel and everyone was great! From the booking process to the checkout process things went great. From the first person we met to the last person we talked with everyone went out of their way to accommodate us and make us feel welcome.

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Helpful?
Thank Craig C
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy to host your group; everyone was a delight to talk to. Thank you for choosing to stay with us. Hopefully we will see you on your next venture. Have a fabulous trip. Amanda Melkis Management Team

Reviewed October 6, 2016

This is my first time in Lubbock for work. Carlos Pando made sure to check me in quick and easy. He was positive and knowledgeable of the surrounding area. The room was clean, modern, and inviting. I really enjoying the new fitness equipment. Breakfast was well prepared and was ready at a reasonable time.

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Helpful?
Thank Donahue D
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Welcome to Lubbock! We are so happy yo hear you enjoyed your first visit. Hopefully we can see you again soon. Carlos is thrilled he made your stay fantastic. Safe travels, Amanda Melkis Management Team

El Paso, Texas
Reviewed October 6, 2016

This hotel is A+, very clean rooms and breakfast is not your typical HIE one! it will absolutely get you going in the morning, we got to check something with the staff and Carlos Pando at the front desk was a great guy to deal with! he was very helpful and friendly, this is as good as it gets, I...

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Helpful?
Thank gama4455
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is wonderful to hear you enjoyed your stay with us. We all try our best to ensure your stay is memorable; Carlos is certainly exceptional at making sure every guest feels welcome. See you soon and Happy Fall, Amanda Melkis Management Team

Decatur, Texas
Reviewed October 4, 2016

I stay here at least 8-10 times a year for work. Carlos Panpo always makes sure my check in is quick and easy. He is always a positive example of why I stay at HIE. The rooms are clean, modern, and inviting. I really enjoying the new fitness equipment. All of the staff is friendly and attentive to ones needs.

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Helpful?
Thank Rwallace63
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. Carlos is certainly a wonderful team member. He is always so happy to help. We love our new equiptment it's great knowing it is the newest models and will work. See you again soon, Amanda Melkis Management Team

Midland
Reviewed September 26, 2016

We chose this HI Express because it is close to LCU. I have an issue with the booking, not sure if this is from HIE or local owner. The lower rate option for a regular room did not guarantee a room with 2 beds so had to book a more expensive suite (had 1 kid with us). The more expensive...

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Helpful?
Thank breezyww
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us, however it sounds like quite the frustrating stay. We pride ourselves in making our guests experience as superb as possible. It certainly does not sound like it was at all convenient in the out of orders you mentioned, I would find that very unappealing. If you have a moment I would very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407-3705
Location: United States > Texas > Lubbock
Price Range: $110 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
#5 Best Value Hotel in Lubbock
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travelers.
5 questions
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Pflugerville, Texas
9 months ago
11 months ago
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Dallas, Texas
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms were clean and spacious.”
 of 5 bubbles a_griffus, Oct 28, 2016 | Read review
“Higher floor rooms with a better view”
 of 5 bubbles tamerm783, Oct 19, 2016 | Read review
“First Floor near pool is very busy.”
 of 5 bubbles footballmomx2, Oct 8, 2016 | Read review
“All rooms look pretty good.”
 of 5 bubbles d0nahued, Oct 6, 2016 | Read review
“I always prefer the top floor for quietness”
 of 5 bubbles Rwallace63, Oct 4, 2016 | Read review
5 of 5
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