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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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469 Reviews from our TripAdvisor Community

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Showing 469: English reviews
Midland
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We chose this HI Express because it is close to LCU. I have an issue with the booking, not sure if this is from HIE or local owner. The lower rate option for a regular room did not guarantee a room with 2 beds so had to book a more expensive suite (had 1 kid with us). The more expensive... More 

Helpful?
Thank breezyww
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us, however it sounds like quite the frustrating stay. We pride ourselves in making our guests experience as superb as possible. It certainly does not sound like it was at all convenient in the out of orders you mentioned, I would find that very unappealing. If you have a moment I would very... More 

Aiken
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a fairly new hotel and it shows. Very nice accommodations and well kept. Room was clean, large and comfortable. Breakfast is basic and no different from other places but this does not detract from value. For that matter, value was great compared to other hotels.

Review collected in partnership with this hotel

Helpful?
Thank vert780
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We take such pride in what we do in making your stay with us as exceptional as possible. Thank you for your business and for choosing to stay with us. Hopefully we can see you soon, Amanda Melkis Management Team More 

Glendale, Arizona
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Clean, new property. Spacious quarters, with comfortable furnishings and all the standard needs. Part of a new quadrant of newer hotels with a little difficult way to access them all. Well trained employees, with solid customer service.

Review collected in partnership with this hotel

Helpful?
Thank Newton H
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for choosing to stay with us. We have so much exciting new shopping and restaurants where we are located. We are always happy to help you find us or anything in the area. your business is much appreciated and we hope to see you again soon, Amanda Melkis Management TEam More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

The front desk person was extremely helpful. My colleague was having problems with their rewards loading. The person looked into it right away and showed genuine concern. The full fridge and Keurig are great. I will definitely be choosing one of these hotels again, especially if I am staying in a hotel for a few days. The only reason I... More 

Helpful?
Thank ustraveler0815
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us on our visit to Lubbock. We love our new Keurig Coffee Machines. They are a wonderful addition. It's great to hear you will choose our brand in your travels. We will certainly work on a wow factor with IHG for you. Have a great upcoming Fall season, Amanda Melkis Management... More 

Austin, Texas
Level Contributor
171 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel - friendly staff and cookies at check-in. Spacious rooms with micro and fridge. Shopping mall down the street (best to drive here - walking is difficult because of ditches and traffic. Room was quiet even though very full. There are several other motels in the immediate area so check prices. Not much in the way of restaurant selection... More 

Helpful?
Thank den979
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us and especially sharing your experience. We are so lucky to be in an up and coming area. Ever few weeks something new shows up in the shopping center. We are happy to hear your room was quiet; it certainly helps to get a good nights rest. Have safe travels this upcoming fall.... More 

Carlsbad, New Mexico
Level Contributor
5 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this Hotel August 31, 2016. Had just returned to Lubbock after 4 days in Las Vegas. Needless to say, we were tired. Upon check in, the desk clerk (I think he was the night Manager) said that the "Hotel is experiencing a lot of leaks due to rain, if your room is wet, please let me know". I... More 

Helpful?
Thank cljohnsontx
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so very much for sharing your frustration reguarding your stay. After such a long trip at the end of a vacation it is the last thing anyone wants to experience. We never want anyone to have to settle in staying with us. I am very sorry for the condition of your room. Lubbocks rain as of late has... More 

Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

This is a newer location in a desirable area with easy freeway access, food and shopping. The lobby staff was outstanding in processing us quickly and helping give food suggestions. and the room was nicely decorated. The breakfast was on point and had many choices.

Helpful?
Thank Cynthia C
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy you chose to stay with us. We are in such a great up and coming area it is always a surprise to see what is buing built. Thank you for your comments we are glad you enjoyed your stay. Hope to see you soon, Amanda Melkis Management Team More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 20, 2016

I've stayed here several weeks for a work assignment, and will again when assigned to Lubbock area. Check in is always quick and easy and the room is already at a comfy temperature upon check-in, even on a super hot day. The bed is very comfortable. I do wish electrical outlets near the bed were more easily accessible. For my... More 

Helpful?
Thank Cheri D
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so happy to hear you will be returning on your next visit to the Hub City. I am very interested in the radios you mentions and would like more information so we may look into which ones they are. Sounds very convenient and relaxing. The fitness center door is one item we are diligently finding a solution for... More 

Stamford, Texas
1 review
5 of 5 stars Reviewed August 20, 2016 via mobile

I highly recommend this hotel! The staff went out of their way in every way. Very engaging and attentive! It was such a pleasure. The hotel was very nice and clean. Our kids loved the pool and hot tub!! The breakfast was excellent, very well stocked and attended to. We will definitely come back the next time we visit Lubbock!

Helpful?
Thank jfaulks
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much jfaulks for your reccomondation. We were so happy to have you all stay with us. It is always wonderful knowing we were able to provide you with an excellent visit to Lubbock. See you again soon, Amanda Melkis Management Team More 

Mobile, Alabama
Level Contributor
4 reviews
5 of 5 stars Reviewed August 19, 2016

This is a very convenient location, and I found the staff to be very friendly, and the room was exactly what I expect from a business travel perspective. I would recommend this hotel to business travelers in Lubbock. My only complaint was my room didn't seem to cool completely, but I think that may have been isolated to the room... More 

Helpful?
Thank Jason G
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Jason G! We are thrilled to hear you enjoyed your stay with us. We enjoy providing the best service and relaxing stays for our guests. We have looked into the air conditioner and it is back in perfect working condition. Thank you for letting us know. We hope to see you soon, Amanda Melkis Management Team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407-3705
Location: United States > Texas > Lubbock
Price Range: $109 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
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