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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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463 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is a newer location in a desirable area with easy freeway access, food and shopping. The lobby staff was outstanding in processing us quickly and helping give food suggestions. and the room was nicely decorated. The breakfast was on point and had many choices.

Helpful?
Thank Cynthia C
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We were so happy you chose to stay with us. We are in such a great up and coming area it is always a surprise to see what is buing built. Thank you for your comments we are glad you enjoyed your stay. Hope to see you soon, Amanda Melkis Management Team More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've stayed here several weeks for a work assignment, and will again when assigned to Lubbock area. Check in is always quick and easy and the room is already at a comfy temperature upon check-in, even on a super hot day. The bed is very comfortable. I do wish electrical outlets near the bed were more easily accessible. For my... More 

Helpful?
Thank Cheri D
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so happy to hear you will be returning on your next visit to the Hub City. I am very interested in the radios you mentions and would like more information so we may look into which ones they are. Sounds very convenient and relaxing. The fitness center door is one item we are diligently finding a solution for... More 

Stamford, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I highly recommend this hotel! The staff went out of their way in every way. Very engaging and attentive! It was such a pleasure. The hotel was very nice and clean. Our kids loved the pool and hot tub!! The breakfast was excellent, very well stocked and attended to. We will definitely come back the next time we visit Lubbock!

Helpful?
Thank jfaulks
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much jfaulks for your reccomondation. We were so happy to have you all stay with us. It is always wonderful knowing we were able to provide you with an excellent visit to Lubbock. See you again soon, Amanda Melkis Management Team More 

Mobile, Alabama
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago NEW

This is a very convenient location, and I found the staff to be very friendly, and the room was exactly what I expect from a business travel perspective. I would recommend this hotel to business travelers in Lubbock. My only complaint was my room didn't seem to cool completely, but I think that may have been isolated to the room... More 

Helpful?
Thank Jason G
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Jason G! We are thrilled to hear you enjoyed your stay with us. We enjoy providing the best service and relaxing stays for our guests. We have looked into the air conditioner and it is back in perfect working condition. Thank you for letting us know. We hope to see you soon, Amanda Melkis Management Team More 

Cedar Park, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am so shocked to read good reviews on this hotel. We needed a hotel late that night and apparently got the worst room they had. The shower curtain was moldy and the night stands and small refrigerator hadn't been dusted in weeks. The coffee pot didn't work and when talking to the clerk about it he said I didn't... More 

Helpful?
Thank Mona M
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

I can not apologize enough for the room and the service you received. It is not our practice or at all acceptable that you endured such a visit with us. I would very much like to make it right for you especially because you are loyal IHG Rewards members. We pride ourselves in making sure our guests have a positive... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed the night for a shopping trip for school, Carlos Pando was very helpful when our key would not work in the fitness center, he worked and worked to get it opened for us. The room was very clean and everyone was very friendly, we will definitely stay here again.

Helpful?
Thank Sharla K
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. We are so happy to hear you will return to our hotel; it is the highest compliment we could receive. Carlos is certainly a great addition to our hospitality team. See you soon, Amanda Melkis Management Team More 

Alvarado, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

From the parking lot to the room was perfect front desk staff smilies and friendly room big and clean so if your looking for a nice place to stay this is it close to restaurant bars and shoping with in walking

Review collected in partnership with this hotel

Helpful?
Thank superiorcoating1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so happy we could show you our West Texas Hospitality. We all love making our guests smile and ensure everyone leaves our hotel rested. Thank you for choosing us superiorcoating1, Amanda Melkis Management Team More 

Mineral Wells, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

This property is in a great location, extremely clean and very nice. Safety is also a big plus. The hotel staff was nice and helpful and recommended a delicious restaurant just minutes from the hotel.

Review collected in partnership with this hotel

Helpful?
Thank sharonsouthern1
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you sharonsouthern1 for choosing to stay with us. There are so many choices in Lubbock we strive to provide the best in service and cleanliness. Hopefully we may see you again soon, and I am sure there will be even more restaurants to choose from . Have a great rest of the summer, Amanda Melkis Management Team More 

Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was large with a kitchen including a refrig, micro, sink and a sitting area which was very convenient . The beds were on the firm side and the furniture seems old and beat up while the rest of the room seemed updated. The Lobby area has recently been updated and is very nice while the rooms seem as... More 

Helpful?
Thank Brushman50
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for sharing your experience with us. We truly enjoy hearing feedback that will lead us to being one of the best hotels. All of your comments will be discussed at our team meeting and we hope that we will have the opportunity to show you our improvements in the future. If there is anything we may... More 

Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for the first time. The staff were very helpful. I was there during the Southwest computer crash and the front desk tenaciously tried to get my boarding pass. I lost my car keys and Becky was very helpful in my search. I will stay there every time I'm in Lubbock. Rooms were very clean.

Helpful?
Thank Savvyric
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for making us your choice when you visit Lubbock. It is one of the best compliments. Becky does a great job at being compassionate; she helps everyone she can. Hopefully next visit will be seamless. Amanda Melkis Management Team More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407-3705
Location: United States > Texas > Lubbock
Price Range: $122 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
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