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Overton Hotel & Conference Center

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2322 Mac Davis Ln, Lubbock, TX 79401-2219
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Traveler (152)
Room & Suite (118)
Dining (28)

About

#8 of 78 in Lubbock
Location
4.6
Cleanliness
4.4
Service
4.3
Value
3.9
Exuding the spirit of neighboring Texas Tech University, the Overton Hotel & Conference Center is a stylish and sophisticated hub of hospitality in the heart of downtown Lubbock.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
853Reviews7Q+A100Room tips
Traveler rating
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Lisa L wrote a review Apr 2022
Austin, United States4 contributions
I reserved an Easter Buffett three weeks before traveling to Lubbock to visit my Tech student Easter Weekend. They called me on Friday before Easter to let me know that my online reservations were not available even though the website suggested so. It is too late to reserve anywhere else, and the service manager could care less. I have had a room reservation that was somehow lost years ago, but had no idea this was part of the business model. If you have a reservation there, have a back up because they clearly don’t care about your plans.
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Date of stay: April 2022Trip type: Traveled
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded 4 weeks ago
Hi, I am so sorry to hear about the manner in which your concerns were handled, that behavior will not be tolerated by me nor will I tolerate losing any of my guest reservations. I will be talking with my entire executive team to get down to why this occurred and why you were treated so poorly. thank you for leaving this review and I hope to welcome you back in the future.
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Kendra V wrote a review Mar 2022
1 contribution
We stayed here for two nights during a very busy weekend in Lubbock. The staff was attentive and the service was great. When we went home my daughter left her backpack in our room with some of her sports gear in it. I called later that evening. By morning they had located the backpack and mailed it to home to me that same day. I really appreciate the extra help and the staff going out of their way to make sure our backpack made it home!!
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Date of stay: March 2022
Value
Service
Sleep Quality
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded Mar 22, 2022
Hi, WOW! Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide excellent service, and are glad we were able to make your experience top-notch and get your belongings back to you as soon as possible. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!
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jennie wrote a review Mar 2022
1 contribution
We arrived as a group of 4 on a Thursday evening to check in. Hotel was fully booked and our rooms were not yet available as the cleaning crew were overwhelmed turning rooms over. Desarae Z and another lobby staff member was courteous and apologized for the delay, stored our luggage and gave us complimentary drink vouchers for us to enjoy at the hotel bar as we waited. Desarae continued to give us updates every 30 minutes. Not sure how she coped to keep a professional and positive demeanor as we witnessed many customers yelling and rude when it was obvious all hotel staff were doing their best. The complimentary drinks made the time fly!!! Thanks Desarae for the great service!!!
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Date of stay: March 2022Trip type: Traveled
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded Mar 14, 2022
Hi, Thank you so much for acknowledging the hard work our staff put in to make your stay an enjoyable one. I am sorry about the wait time that you and your guests experienced but it is so nice to hear that Desarae took such good care of you and was able to make the time go by faster... and we agree she truly is a rockstar to have on our team. Thank you again for taking the time to leave this review and we hope to welcome you all back in the future.
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'DTK'UItraveler wrote a review Feb 2022
NM73 contributions74 helpful votes
Had a big group after TT basketball game. Overton has a great vibe always. Just a good place always. Service on a Sat nite was great. We had a big group out on patio and service was gold and place had a lot of energy
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded Feb 18, 2022
Hi, WOW! Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!
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A36IFRPilot wrote a review Dec 2021
Pampa, Texas57 contributions17 helpful votes
Overpriced and underperformed. Have 3 elevators, 1 of which was working. Packed into elevator like a sardine - not cool with Covid.Had to find someone to seat us for breakfast. Then we were ignored. No coffee, etc. We just left - so typical of our Overton “experience”.Save yourself some frustration, stay somewhere else.
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Date of stay: December 2021Trip type: Traveled
Room Tip: Stay somewhere else.
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded Dec 15, 2021
Hi, I am very sorry about your recent stay with us here at The Overton, we always try to make our guest's stay enjoyable and it is very obvious you did not receive that. Our guest health and safety are very important to us and I am sorry that the unfortunate situation with our elevators made you feel unsafe. We are working very hard with our Engineering team to resolve that issue so it does not occur again. As for the problems in our Pecan Grill I have spoken with my Director of Food and Beverage and Restaurant Manager to make sure extra training is issued to ensure our guests are the top priority. Thank you for taking the time to write this review, your words are appreciated.
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NickelSlots wrote a review Oct 2021
Odessa, Texas64 contributions19 helpful votes
Great experience from check-in to check-out. We were greeted by every staff member we encountered. The service was quick and efficient despite the fact that the hotel was packed for a home game weekend. Although our room's furniture was a bit worn, the room itself was spotless. The room had everything you might need from a mini-fridge to an iron/board. And unlike other hotels, they provide extra towels...and replace them daily! The location could not be better. One block (easy walk) to Texas Tech's Jones AT&T Stadium. Within a short walking distance to well over a dozen restaurants and bars. And a short 5 minute drive to downtown. And perhaps the greatest perk is the free parking for guests. Totally worth it on game days. Overall...I loved this hotel. Will stay here again!
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Date of stay: October 2021
Value
Service
Sleep Quality
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded Oct 29, 2021
Hi, 'WOW! Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide excellent service, and are glad we were able to make your experience top-notch. It's definitely guests like you that make our job worthwhile. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!
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Mdaddyof2 wrote a review Sep 2021
West, Texas1 contribution
We visited our daughter at Tech and decided to give the Overton a try. Downstairs is nice. Great atmosphere at the bar and outdoor area. The room was less than favorable. The AC in the room never got below 77 degrees despite a call to the front desk for service. Our daughter went back to her dorm because it was so hot! The ceiling in the bathroom was cracked/molded, towels were torn and the sink clogged up. Expected more from the official hotel of Texas Tech Athletics…Love the Lubbock area but won’t be back to this hotel.
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Date of stay: September 2021Trip type: Traveled
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hetty f wrote a review Sep 2021
12 contributions6 helpful votes
This hotel, in a good location, could use a bit of an overhaul. The rooms and public areas are looking just a bit the worse for wear. During our visit the restaurant was not open, which had not been made clear when we checked in.. However, the staff in all areas of the hotel were so friendly and accommodating that we felt very well cared for and welcome, and everyone we encountered bent over backwards to compensate for any shortcomings. The breakfast buffet was extremely well presented and tasty and the food that was available in the bar area in the early evening made up for the restaurant closure.
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Date of stay: September 2021Trip type: Traveled
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Teresa V wrote a review Sep 2021
2 contributions
I have been meaning to write this review for awhile. My husband and I are Texas Tech alumni. Our son graduated from there last May. We have been staying at the Overton for every one of our trips to Lubbock. You can not beat the location. The staff there are very accommodating. I love when we arrive the front desk greets us with a smile and always welcomes us back. The rooms are clean and the food and drinks are great! I want to highlight three very important people there that always made our stay exceptional. Tom and Mary Beth, from reservations, and Tony from the bar! Thank you so much for taking such good care of of us! We will be back very soon!
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Date of stay: May 2021Trip type: Traveled
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Response from Kurt Metcalf, General Manager at Overton Hotel & Conference Center
Responded Sep 16, 2021
Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. The staff does work hard to exceed our guests' expectations. We would appreciate you sharing your experience with family and friends. We look forward to future opportunities to show you the finest in West Texas Hospitality. Come back and visit anytime.
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Lawrence E wrote a review Aug 2021
1 contribution
I was a previous resident of Lubbock and had always thought the Overton was a nice hotel but had never stayed there. I came for the weekend on a business trip, staying Friday and Saturday night. I usually give a “Pros and Cons” when I give these reviews but really not a whole lot of “pros” here except the hotel’s proximity to my activities in Lubbock over the weekend. Ok so the “cons” our room Was a single king. Their was funny smell when we arrived that lingered the whole stay. I thought maybe it would go away or our noses would accommodate. Sadly this never happened. The smell was like something had died along with a musty foul moldy smell. The chemicals they used to try and cover it up were also present but not enough to mask the smell. In addition our AC didn’t work the first night and it felt like 80 degrees in our room. This hot room mixed with a very uncomfortable mattress, it was a terrible nights sleep. I will at least say the customer service seemed to be decent however I don’t see myself ever staying in the hotel again. Especially for what they charge per night, way better options in Lubbock.
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Date of stay: August 2021Trip type: Traveled
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PRICE RANGE
$150 - $351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
overton hotel lubbock
LOCATION
United StatesTexasLubbock
NUMBER OF ROOMS
303
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Frequently Asked Questions about Overton Hotel & Conference Center
Which popular attractions are close to Overton Hotel & Conference Center?
Nearby attractions include Jones AT&T Stadium @ Texas Tech University (0.5 miles), Local Bar and Grill (0.4 miles), and Chimy's - Lubbock (0.5 miles).
What are some of the property amenities at Overton Hotel & Conference Center?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Overton Hotel & Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Overton Hotel & Conference Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Overton Hotel & Conference Center?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Overton Hotel & Conference Center?
Conveniently located restaurants include Pecan Grill at the Overton Hotel, One Guy Pizza, and Torchys Tacos.
Are there opportunities to exercise at Overton Hotel & Conference Center?
Yes, guests have access to a pool and a fitness center during their stay.
Does Overton Hotel & Conference Center have an airport shuttle?
Yes, Overton Hotel & Conference Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Overton Hotel & Conference Center have airport transportation?
Yes, Overton Hotel & Conference Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Overton Hotel & Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Overton Hotel & Conference Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.