We have stayed at the Overton several times over the last few years (our kid was a student at Texas Tech). Every single interaction with staff at this hotel is stellar - from the front desk to the bar/restaurant to the sales/catering dept to the maintenance/housekeeping staff. It's truly impressive how pleasant everyone is. The whole hotel is decorated beautifully in West Texas decor (highly recommend visiting in December to see the beautiful holiday decor). The rooms are comfortable and clean. Bathrooms have always been clean. Some things I love about this hotel: It is right across from TTU campus and they decorate and host events for football game days. There is a full service restaurant (Pecan Grill) with excellent food (ask for Abigail - she's a fantastic server). Also, the bar is open until 1am every night of the week, which includes their late night food menu (and it's more than just "bar food")! Such a great hotel!…
Staff was welcoming and friendly. Food was delicious, rooms were clean. Romance package was incredible. This is an amazing hotel to stay in! I highly reccomend. We went for our wedding night and the staff was so sweet about it. Preferred floors are great and the beds are very comfortable.
Horrible customer service. From Jeff and the morning front desk supervisor. We had very loud neighbors all night. We made 2 calls to the front desk with the first answer we will check on it the next answer there is nothing we can do. No accommodations of offering to move rooms anything. I go to speak to the front desk her solution is breakfast because the room was already discounted. We couldn’t do breakfast because we had to leave. So basically pay and deal with what you get. I could have gotten better customer service at a 2 star hotel. Exspensive isn’t always better!! Lesson learned!!
Filthy room, not enough staff, paid for premium level services and got excuses - leadership is lacking at this hotel. Stayed at hotels in countries with far less amenities but staff took pride in their hotel and concern to make guests have a great experience. Not here- very disappointing experience .
Have stayed here several times on business in the last year. Rooms are clean and the hotel is quiet. Brunch on Sunday is solid and a good value. Location is excellent for access to the campus and area restaurants. Staff was courteous and friendly.
Best experience I have ever had from room service to the food area managers was awesome staff was awesome everyone had smiling faces definitely staying here again 10/10 recommended I do believe one of the managers names was Sylvia and she made share to check on all her guest
Family vacation. Nice room, clean. Asked about need for reservations for breakfast for Sunday-told no need we are slow-at check in. Breakfast…… Rude upper middle aged woman hostess: do you have reservations? After 20 minutes and another group of 5 with NO reservations being seated in front of us-who also had no reservations. I tapped out. Decided to talk to manager to express disappointment in hostess judgement. Megan comes stomping out: what do you want? What do you want????? Wow what a incredible team of customer service you’ve got here!! I didn’t even bother to go any further with my concern as what was the point. If this is the leadership then it says everything right there. Never again staying at this place. What an waste of space.
Great hotel! Nice and clean. Rooms are spacious. Comfy beds too! I didn’t try the restaurant/bar, but it was very busy and a coworker said they have yummy food. I’d give this hotel five stars, but the gym’s air conditioning wasn’t working! So hot in there. The elevator is cooler than the gym lol. The gym also has one of those automatic room deodorant sprayers. SUPER FRAGRANT! It needs to be turned down. Again, great hotel, but gym needs attention.
Let’s start with Mr Joel.. He is the first person you meet at the airport and the last person you see when you are leaving. He is a 100% Rock star. Service cannot get any better. Check in was very nice and helpful. The room was great. House keeping was top notch. Not sure the issue with the ac works great when it is running, but shout off in the middle of the night. The bar area was very good as well as were the hostesses. We tried the food. The food overall looks good . It need to be somewhat hotter. Overall, an outstanding stay and we will certainly be back soon.
The employees were wonderful and the accommodations excellent. Even during a staff shortage the employees working the Nurse Conference June 2-5th made our stay very pleasant. The hotel is fortunate to have such outstanding employees in today’s environment.