Driving through Lubbock with my family and dog we stoped for the day and the Red Roof staff was very friendly and helpful as always although things have changed since our last stop it was very clean as always and we will stop ever time we go through Lubbock
Oh it was terrible when I realized I had set the wrong date on the hotels.com but the beautiful Kimberly behind the front desk saved our date when she checked it and found out that she could save our date and our date night thank you Kimberly for everything you're wonderful!!!!!
Although our room seemed clean and fairly updated, the elevator, back entrance and halls were absolutely filthy. All smelled heavily of smoke and there were cigarette butts laying everywhere. Not sure when we have ever stayed in such a disgusting place in 30+ states. Has potential, but needs serious cleaning. Red Roof should pull franchise until standards improve. Wish I could leave a better review- we generally like Red Roof Inns.
The Red Roof is definitely the place to stay if you're planning a trip to Lubbock. The hotel is clean, they have a beautiful set up when you walk in with water and fish🐠. My kids loved it and to make things that much better the customer service is on another level! Ask for Kim she will go above and beyond to help you with anything you need. Thanks again for everything Kim you are such a bad ass! 😁♥️
We are both disabled. We had our fur babies & didn't have any issues with the dogs. They had a pet area outside.The room was clean My husband was sick & the Mgr. Mrs Kim provided us with a late check out.
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