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Staybridge Suites Lubbock

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Staybridge Suites Lubbock
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108 Reviews from our TripAdvisor Community

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Showing 107: English reviews
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Tehran, Iran
Reviewed 1 week ago

The staff are kind and helpful. They make their best to help you. The rooms are clean and comfortable but the breakfast items are limited. The hotel location as suitable for access to Texas Tech University specially its southern region.

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Helpful?
Thank Saeed M
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you for your review on our hotel! We are always looking for ways to improve and I assure you we are working with our team on providing more great breakfast options thanwe currently offer. We hope the next time you are in town you choose our Staybridge Suites hotel.

Fort Worth, Texas
Reviewed 1 week ago

The people running the front desk are professional and aim to please. But, LANDRY was my favorite. I could not believe how many hours she worked. She was courteous, cordial, accommodating, and energetic. One morning, she helped the kitchen area and ran the front desk. I was impressed with her. Also, Kaye did a great job managing breakfast. The next...

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Helpful?
Thank Vaughna K
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Dallas, Texas
Reviewed 2 weeks ago

If you want to be close to Texas Tech than this is the hotel. Great staff, roomy suites, good price. Have breakfast too which was average. Will stay here in the future. Great for families visiting Tech. Has a kitchen in the suites.

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Helpful?
Thank amycS1525DN
Leo C, Manager at Staybridge Suites Lubbock, responded to this review

Thank you for your great review. We appreciate our guest feedback and hope to improve upon your experience each and every stay. I assure you that we will work at our breakfast to wow! you the next time you are in town!

Benton, Kentucky
Reviewed 2 weeks ago via mobile

Nice room. Very clean. Customer service superb...everyone is very friendly. Wifi not so hot. Breakfast is typical continental... nothing special. Very close to Texas Tech....walking distance to Student Union building.

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Helpful?
Thank amylepore
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Leo C General Manager

Reviewed January 5, 2017

I stay in hotels well over 150 nights a years, and I am very diligent about reading reviews before booking in a strange place. After reading the reviews I was a bit hesitant about booking. But I was tired of staying at Hampton and Holiday Inn, and wanted to try something different. Upon checking in I was very warmly greeted,...

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Helpful?
Thank D F
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Hello D F, We are very pleased to hear about your experience at our hotel! We pride ourselves on providing nothing less than the absolute best service. We hope that anytime that you are in the Lubbock area you will allow us to be your choice hotel! Thank you, Leo C. General Manager

Dallas, United States
Reviewed November 14, 2016

We enjoyed our stay. Great value. The hotel was clean, and nicely appointed. Our room was fully equipped room for an extended stay - very comfortable bed. The bathroom was clean (which is the most important thing), but bare - not decorated as well as the rest of the suite.Too bad we were only there fore one night. The staff...

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Helpful?
Thank Deborah C
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Hello Deborah, We are excited to know that you enjoyed your stay with us! We always appreciate feedback and hope to improve the experience every chance we get. Our guests are the absolute most important part of our business. We hope to be your choice hotel the next time you are in Lubbock! Thank you, Leo C.

Marble Falls, Texas
Reviewed November 13, 2016

After staying at Staybridge Suites for the past 5 years on business trips to Lubbock, I am done! Not only did the room need to be better cleaned (hair in the bathroom and on the kitchen floor), the couch smelled like a dog had enjoyed resting and sleeping there. The final decision was made when I went to the front...

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Helpful?
Thank joa60
Leo C, General Manager at Staybridge Suites Lubbock, responded to this review

Hello joa60, I would like to apologize for the unsatisfactory experience that you had at our property during your most recent stay. I would like to ensure you that this is not a normal occurrence at our property. I hope that in the future you will give us another opportunity to provide the best experience we can. Thank you, Leo...

Austin, Texas
Reviewed October 26, 2016

First the good. Location is great for visiting Texas Tech. Bedding is very comfortable. Kitchen area is spacious. The bad. Housekeeping needs focus. Counter surfaces in bathroom and elsewhere were dirty when we checked in. There were left over cigarettes in the desk drawer. As this was a non-smoking room, that was really surprising. Maintenance: the heat lamp bulb had...

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Helpful?
Thank DavidDinAustin
IHGService, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear DavidDinAustin, Thank you for staying with us and for leaving a review. I am happy that our location worked for your travel needs. However, it is unfortunate that the housekeeping services and the in- room amenities fell below your expectations. Please accept our sincerest apologies for any inconvenience these may have caused you. I have forwarded your feedback to...

Los Ranchos de Albuquerque, New Mexico
Reviewed October 23, 2016

After staying at the Lubbock Staybridge for more than the past 10 years, i made reservations in August for three nights in October. I received written confirmation of the dates and agreed rate. About three weeks ago i was advised by email that they had made a mistake and that instead of the normal rate of $89 per night, i...

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Helpful?
Thank TraverJD
Leonard P, General Manager at Staybridge Suites Lubbock, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We hold our standards of service high for ourselves and are disappointed to hear that we did not meet your expectations. I would like to speak to you further about the situation.Please give me a call any time Monday through Friday during...

Campbellsville, Kentucky
Reviewed September 23, 2016 via mobile

The room was average. Good sized and clean. The property is undergoing renovations and right now the first floor is a mess. They're staging the work out front and starting about 9am the contractors starting cutting tile outside with power saws so sleeping in is not possible. I was on the second floor and the ceilings are thin. There must...

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Helpful?
Thank DoubleB65
IHGService, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review

Dear DoubleB65, Thank you for leaving feedback about your stay with us and for choosing our property. It is nice to know that you found our hotel location to be convenient and that you appreciate our clean room and kitchenette. However, please accept my apologies for the inconvenience you may have endured with the noise disturbance issue and if you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 

Additional Information about Staybridge Suites Lubbock

Address: 2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
Location: United States > Texas > Lubbock
Price Range: $88 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Lubbock 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites
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Questions & Answers

Questions? Get answers from Staybridge Suites Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites have two separate thermostats and two TVs.”
 of 5 bubbles amycS1525DN, 2 weeks ago | Read review
“South West Corner Rooms on the 3rd floor are the quietest on the property, and seem to be the last to be rented”
 of 5 bubbles 434df, Jan 5, 2017 | Read review
“Ask for 3rd floor. The hallway and room floors transmit a lot of noise to rooms below.”
 of 5 bubbles DavidDinAustin, Oct 26, 2016 | Read review
“Ask for a floor where the renovation has been completed.”
 of 5 bubbles bjones107, Sep 14, 2016 | Read review
“Go once the place is renovated”
 of 5 bubbles Sarapova24, Jun 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question