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Fairfield Inn & Suites Lubbock

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#21 of 63 Hotels in Lubbock
Certificate of Excellence
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Fairfield Inn & Suites Lubbock
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87 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Edgewood, New Mexico
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Small and clean characterizes this facility. Thanks to the housekeeping staff--the room was clean and neat. The pool was clean and ample towels were available. The "menu" selection and preparation of free breakfasts were well done. The staff was courteous and helpful. The rating slid from 5 to 4 because the room was small and the price was excessive.

Helpful?
Thank John C
Oslo, Norway
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed one night passing through and for that purpose the location was fine. The staff was nice and the room was clean. Free parking outside. The hot breakfast was fine. A perfect place to stay for one night and would probably stay again if we return to Lubbock.

Helpful?
Thank Hilde B
TMIHospitality1, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear Hilde B, Thank you for reviewing the Fairfield Inn & Suites Lubbock. I am glad to hear you liked our friendly staff, clean rooms, and continental breakfast. We work hard to offer each guest the best experience possible, and it is always a pleasure to receive positive feedback. We look forward to hosting you again in the future! Kind... More 

Texas Gulf Coast, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

it's a place to sleep and shower. my room was clean. common areas, hallways, elevator and breakfast area seemed to have not been cleaned. Staff were "ok" and at times rude, certainly not the level of customer service we have come to expect from Marriott properties. Desk staff seemed confused, i booked this room with Marriott Reward Points, but when... More 

Helpful?
Thank LoaBenz
TMIHospitality1, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear LoaBenz, Thank you for taking the time to review your stay at the Fairfield Inn & Suites Lubbock. As it is our goal to impress our guests, please accept my apologies that we came up short. Your comments will be discussed with my staff and additional training will be provided as needed to ensure that other guests do not... More 

1 review
1 of 5 stars Reviewed August 20, 2016 via mobile

My brother has ALS and is confined to a wheelchair. So, my mother made a reservation 30 days in advance and asked the person on the phone to ensure he had the accessible room. Then, on the way to the hotel I called at 6:00 pm to confirm the reservation and confirm it was the accessible room. The clerk said... More 

Helpful?
Thank Donna S
TMIHospitality1, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear Donna S, Thank you for your review. I apologize we did not have the room type you had anticipated available. Because we do guarantee accessible reservations, I found it troubling that we did not have one available for you. This led me to review your reservation and unfortunately, I was unable to find that an accessible room was ever... More 

San Antonio, Texas
Level Contributor
160 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

The hotel has been updated and is well maintained. The staff is very accommodating and helpful. The breakfast is exceeded expectation and one of the best that I have encounter at any chain hotel that offers "free breakfast". We stayed in a mini suite and highly recommend these accommodations if your budget allows.

Helpful?
Thank JD5636
New Braunfels, Texas
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 21, 2016 via mobile

My only complaint for this hotel is that the parking lot is too small. Two nights in a row I came back to my room and there was no place to park. Maybe there is spill over from the Hampton Inn next door, the parking lots are connected. Other than that, the room was clean, the bed was comfortable. The... More 

Helpful?
Thank moondog1961
Richmond, Texas
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 11, 2016 via mobile

I would say that this Fairfield Inn was just average; I have stayed in better ones in the past. The room was good size, clean and comfortable and had a mini fridge. However, the bathroom fan turns on when you turn on the bathroom light and it extremely noisy and annoying! That needs to be fixed. In addition, there were... More 

Helpful?
Thank Beverly E
TMIHospitality1, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear Beverly E, Thank you for reviewing the Fairfield Inn & Suites Lubbock. It is always our pleasure to provide you with a clean and comfortable room. However, I'm very sorry to hear about the noise disturbance you encountered. I will be sure that my maintenance team looks into your bathroom fan. We appreciate your feedback and hope that you... More 

Plano, Texas
Level Contributor
119 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 6, 2016

The location is excellent. There are restaurants within walking distance and it's about a 10-15 minute drive to Texas Tech or Downtown. Our room was clean. The staff is friendly and accommodating. We were initially given a room next to the elevator. We asked for another room and they easily accommodated our request. Breakfast was the typical Fairfield breakfast. It... More 

Helpful?
Thank TexasPandG
Lubbock, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 13, 2016

I arrived on a hot day expecting to check in and hit the pool. I was told the pool pump is broken and if I wanted to swim I was welcome to go to a sister property. I am handicaped and need to use the pool for water therapy. I was disappointed that I was not offered a discount or... More 

Helpful?
Thank szquintana
TMIHospitality1, Manager at Fairfield Inn & Suites Lubbock, responded to this review

Dear Szquintana, Thank you for reviewing the Fairfield Inn & Suites Lubbock. I apologize we did not meet your expectations, and I am very sorry for the pool being down and for the inconvenience it caused. We appreciate guest feedback such as yours so that we can continue to improve our hotel and the service we provide. We hope that... More 

Southern California
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 18, 2016 via mobile

I love Marriotts as 90% of the time you know what you are getting. Clean room, good bed, clean bathroom. The front desk staff were very helpful and accommodated my request for a higher floor after they put me on the first. Pool is indoors and was was small but good. Breakfast was served from 6:30 to 9:00 with full... More 

Helpful?
Thank SoCaMOMof3
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Our hotel in Lubbock, TX offers a great location, 1.4 Miles from the South Plains Mall off of Texas Loop 289. The hotel is only a 10 minute drive to Texas Tech University and the United Spirit Arena, along with Jones AT&T Stadium. Our renovated and converted hotel updated the amenities and rooms in 2014 to fit all the needs for the business and leisure traveler. ... more   less 

Additional Information about Fairfield Inn & Suites Lubbock

Address: 4007 S Loop 289, Lubbock, TX 79423-1131 (Formerly Fairfield Inn Lubbock)
Location: United States > Texas > Lubbock
Price Range: $126 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Lubbock 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Fairfield Inn Lubbock Hotel Lubbock
Fairfield Lubbock
Lubbock Fairfield Inn
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