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Extended Stay America - Dallas - Lewisville

88 reviews
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Traveler (43)
Room & Suite (28)
Dining (1)
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Overview
  • Excellent44%
  • Very good18%
  • Average9%
  • Poor9%
  • Terrible20%
Travelers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Kitchenette
Multilingual Staff
2.5 Star Hotel
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (88)Write a Review
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All reviewsgrab and gofour monthsmy room key stopped workingshort termfelt like homeexcellent customer servicehome away from homeplace to stayoatmealfront desk staffgreat stayclean roomsgreat staffchristietargettheedallas
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1 - 5 of 88 reviews
Reviewed January 3, 2018

This is the worst hotel ever!!! The staff was rude. The manager was rude! The room was below expectations. The staff that was there late at night did not know how to do anything. Maintenance was not there. We were freezing in our room for...More

Review collected in partnership with Extended Stay
Thank brittanyt2018
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded January 7, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favorite
Reviewed December 18, 2017

Dallas traffic can be a challenge but we were close to a Mall, food, pharmacy and gas station. Check in and out went smoothly. Coffee was available in the morning and staff was courteous with household itemsMore

Review collected in partnership with Extended Stay
Thank Kimberly W
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded December 19, 2017

Kimberly, thanks for staying at Extended Stay America. We are delighted to read you were not only pleased with our location but also with the service you received from our staff and that you were impressed with the facilities we offer. Your praises have been...More

Reviewed December 17, 2017

The stay was very nice. Check-in staff seemed to have an attitude when I informed them that I felt ignored while waiting for 20+ minutes to see if I could check-in early. I was informed that thee is a $25 fee for checking-in early.

Review collected in partnership with Extended Stay
Thank douglaswendellw
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded December 18, 2017

Thanks for the feedback. We are happy to read you had a pleasant stay with us and that we met your expectations. All of us at Extended Stay America would love to welcome you back soon when in the area. Sincerely, Hotel Management

Reviewed November 16, 2017

Also immediately after i entered the room there was a fire alarm , some one in my floor burned something while cooking. Its beckme too noise and fire engine came. As mentioned we were expected utensils not there at that time.More

Review collected in partnership with Extended Stay
Thank 489anandc
Response from 00esa, General Manager at Extended Stay America - Dallas - LewisvilleResponded November 17, 2017

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for...More

Reviewed November 12, 2017 via mobile

I have stayed at several extended stay America's because it's very affordable. This one did not meet average expectations. I booked my room online and got a great price. We checked in late (10pm) and I had called prior and asked for a room with...More

Thank Krystal L
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded November 12, 2017

Krystal, thanks for being loyal to our brand. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
$75 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
Details
Price range
$75 - $98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available
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Traveler (43)
Room & Suite (28)
Dining (1)
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Room Tips
"Stay somewhere else!"
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"Rooms facing the highway get better sunlight"
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"Go some place else! I am scared I have bugs in my luggage now!"
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"The double room is what we had, no oven, but we didn't really need it. The facility does not have a pool..."
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