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Extended Stay America - Dallas - Lewisville

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Extended Stay America - Dallas - Lewisville
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47 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Pasadena, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The floor in the room looked like it had not been vacuumed in a week. I had to clean the food crumbs off of the chair so I could sit down. There was not a fork, cup, or even a coffee pot in the room. When I called down about this I was told I could come down and get... More 

Helpful?
Thank mager2n
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We make every effort to provide our guests with a great stay, so we are sorry to hear that there was crumbs left in your room and our housekeeping services/cookware amenities were not explained properly at check in. To uphold our company's high standards,... More 

Oklahoma City, Oklahoma
1 review
1 of 5 stars Reviewed July 17, 2016

Experience was one of the worst ever. We are traveling from OKC to Dallas area to catch an early morning flight. Arrived later than expected in the evening due to construction on I-35 and a wreck. Arrived at hotel at 1040 pm (office hours were posted to be until 1100pm). The employee at the front desk was rude and was... More 

Helpful?
Thank brendajames03
New Mexico
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 14, 2016

I only stayed one night here, then moved to a lovely Marriott nearby for the rest of my trip. I have no idea how other reviewers could have rated this hotel any higher than 2 stars. It stinks. It's old and dirty. The dogs are annoying. Did I mention it stinks?

Helpful?
Thank HLSNewMexico
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for the feedback about your recent stay at our hotel. I am deeply disappointed that the room was not to your expectations. Please accept my sincerest apologies and I would like you to know that I have discussed your comments with our team. We are currently deep cleaning our rooms and doing various upgrades to ensure this issue... More 

San Luis Obispo, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 13, 2016

Unfortunately the hotel allows dogs but does not have a dog station dispensing bags to clean up after dogs. Nor are guests even asked to pick up after their dogs. And no one on staff is doing it either. So basically as you walk around outside there are piles of dog feces on almost every inch of grass. This causes... More 

Helpful?
Thank sassygirl321
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, our staff is providing bags at the front desk as well as frequently walking our property to ensure it meets our company’s high standards. We continually work... More 

Slidell, Louisiana
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 25, 2016 via mobile

We stopped here hoping for a clean place to sleep for the night. When we opened the alleged non smoking room door, and the room reeked of smoke. We didn't even go all the way in the room. I went to the front desk to ask for a different room. They said they didn't have any more. They offered me... More 

Helpful?
Thank Lisa A
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Your review was recently brought to my attention, and I would like to take a moment to personally respond. The room conditions you describe are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be working closely with our housekeeping staff to ensure that we are thoroughly eliminating smoke odors to make sure... More 

Amarillo, Texas
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 14, 2015 via mobile

My stay was fine, very close to where i needed to go there were a few things that i liked and disliked Pros: clean rooms, staff was friendly, close to highway, good grab and go breakfast Cons: smelly room, hard mattress, some of the light were out, it would be nice if kitchen had what it need, no hot water... More 

Helpful?
Thank nessab1990
Keithville
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 25, 2015 via mobile

The rooms are clean and the staff is friendly. The location is great (next to I35E) and they are pet friendly. My issue with this place is that it is an extended stay hotel that offers nothing for guests. There is no pool, fitness room, business center, communal area, or ice machine. There are two benches in front that are... More 

Helpful?
1 Thank Stephanie W
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 27, 2015 via mobile

The staff is very friendly and goes above and beyond for every guest. Always greeting you by your name and when I had to come over from a place next door I was frantic and Joii checked me into a very clean room that was spacious I couldn't have been happier and calmed my nerves with her nice conversation. The... More 

Helpful?
Thank Karen M
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and they made you feel like we were a "home away from home"! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 14, 2015

The room in general was not clean. From a dirty bathroom, to food left inside, to dirty dishes. The elevator is nasty with the same dirt on the floor for days! The emergency exit sign on the door to our room was not even for our room but a room on a totally different floor, and the fridge opened in... More 

Helpful?
1 Thank Nicole L
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the cleanliness was not to our standards. To prevent this from happening again, our staff is retraining on our cleaning standards. We continually work to improve our hotel, so I really appreciate feedback. If you have any additional feedback, please reach out to... More 

Dallas, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 20, 2014

I have never been to such a disgusting hotel in my life. It was so dirty that i couldn't sleep at all! There was hair and trashes everywhere in the room including under the bed, the sheets smelled awful and there was dogs hair on them. Then I wanted another room, which I was told it was really clean, but... More 

Helpful?
1 Thank Tonya I
Manager_11525, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for taking the time to write a review of your stay. The cleanliness you described is not acceptable, and I sincerely apologize for the cleanliness issues in your rooms. To prevent this from happening again, my team is retraining on housekeeping. We continually work to improve our hotel, so I really appreciate the feedback. If you have any... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Dallas - Lewisville

Address: 1900 Lakepointe Dr, Lewisville, TX 75057-6415
Location: United States > Texas > Lewisville
Price Range: $81 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Dallas - Lewisville 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Lewisville
Lewisville Extended Stay
Extended Stay America Lewisville
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