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The hotel was clean, and got an extra hour for check out, good happy hour and good breakfast.
But if you want an extra pillow, you will only get one per room, they refuse more pillows.
Safety box was not working.
Sofa bed is the...More
Me and my family stayed here just for a night, but it was wonderful! Glady’s at the front desk was super kind and accommodating; the hotel allowed us a super late check-out which was perfect! And the buffet breakfast was outstanding! We will definitely stay...More
Response from shs_lrdsh_gm, Director of Sales at SpringHill Suites LaredoResponded October 1, 2018
We appreciate your positive feedback about our hotel and we thank you for giving us a perfect rating! We do take pride in catering to our guests’ needs the best way we can and we are very pleased to hear that Gladys made your...More
Very disappointed in this hotel. I had been staying here about once a month for the past year. I stayed there yesterday and forgot my wedding ring and watch on the night stand. I called the hotel two hours after I left the hotel. The...More
Response from shs_lrdsh_gm, Director of Sales at SpringHill Suites LaredoResponded September 25, 2018
We appreciate you taking the time to share your experience and your thoughts. Please accept our sincere apologies for the issues you experienced after your stay. Our hotel aims to provide a truly unique experience, and we are truly sorry that we were not...More
I decided to give this hotel another chance after being disappointed with the staff a few times in the past year. I arrived with the mentality that it was going to be another disappointing stay. I was pleased to be greeted with a new, beautiful,...More
Thank Jacob G
Response from shs_lrdsh_gm, Director of Sales at SpringHill Suites LaredoResponded September 17, 2018
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us and we agree, Natalie is truly a gem to have on our team! We count ourselves lucky for guests like you!...More
We stayed for one night only, the hotel is nice, very good location right next to the I35 freeway, our concern is security for us and the car, we saw they had extra security personal on the premises which was a relief for us, the...More
Response from shs_lrdsh_gm, General Manager at SpringHill Suites LaredoResponded August 13, 2018
It gives us great pleasure to know you all enjoyed your stay and that we met your expectations! We really appreciate your review and comments for all of our future travelers to see. Thank you for allowing us to serve you and your family...More