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Extended Stay America - Laredo - Del Mar

2.0 of 5
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106 W Village Blvd, Laredo, TX 78040
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Extended Stay America - Laredo - Del Mar
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51 Reviews from our TripAdvisor Community

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Rock Island, Illinois
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 29, 2015

My wife and I were pleased with our stay here . The rooms were clean and updated , very comfy for the two of us . We opted to eat outside of the hotel although we had access to our own private kitchen in our room . I decided my wife was on vacation and didn't need to cook for... More 

Helpful?
Thank Fernando R
Monterrey, Mexico
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 23, 2015

It is a hotel for 1, maybe 2 persons on long working trips. Even though is old and definitely need an upgrade, it has everything you need. Good size kitchen, working desk, sofa to rest. But it is not a family hotel for short stays. The prices (low) is good for what you get.

Helpful?
Thank Fernandolozanob
Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

Thank you for your recent review of your stay. We are disappointed that your experience was not to your expectations. Still, I am glad you enjoyed our reasonable rates as well as our convenient amenities. Your feedback is very important to us, so thank you for sharing. If you have any additional feedback, please reach out to me at ldm@extendedstay.com.... More 

Manzanillo
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 21, 2015

Staff very attentive to all our complaints about wi-fi not working, dirty carpets, keys malfunction. Noisy in morning when others checking out. Will probably stay their again, but will check the room carefully next time.

Helpful?
Thank JustmeManzanillo
Level Contributor
4 reviews
4 of 5 stars Reviewed September 15, 2015 via mobile

its always my best choice to stay in laredo the only complaint is the hallways carpets soo dirty but staff and location really good for any one that travel alot and need access to shopping and entertaiment !

Helpful?
Thank ahmad h
Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the hallway carpets is truly regrettable. I sincerely apologize for your experience. In response to your feedback, I will make sure we are regularly deep cleaning our carpets. Still, I am glad to read that you had a positive stay overall. I am grateful for... More 

1 review
1 of 5 stars Reviewed July 21, 2015 via mobile

After driving a cargo van for 29hrs straight minus fueling and 2 rest breaks. I checked in with a Corporate Lodging card which is supposed to allow me 24hrs in a room. At 11 o clock, Extended stay said they don't honor the 24hrs and I would have to leave. I called the number on the card and had them... More 

Helpful?
Thank Christopher S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 17, 2015 via mobile

It could have been better. Some of the staff was friendly, especially when they had to room change us twice. The first room had a broken window. The 2nd room had mold in the shower and the hall smelled like smoke. We went down a third time and she said she would put us in the "in case of emergency"... More 

Helpful?
Thank Jessica R
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 11, 2015

We stayed 6 days, it was very comfortable because of the kitchen facilities with microwave owen and refrigerator. It's very clean and the beds firm and comfortable. We got everything we need. It has a nice free parking lot. I wish to remark that Miss Nicole's service (at front desk) was amazing.

Helpful?
1 Thank Rossana T
Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We are very glad to know that your stay was pleasant and that we were able to accommodate your needs. I also want to thank you for the kind remarks about our front desk staff. We train our staff to give our guests the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 15, 2015 via mobile

Clean and well maintained hotel...entire staff professional and friendly...great experience every time I stay..location is convenient to all shopping..grocery stores..Del Norte mall..strip malls and several restaurants

Helpful?
1 Thank bacg71
Manager_11525, General Manager at Extended Stay America - Laredo - Del Mar, responded to this review

I appreciate you taking the time to write a review of your experience with us. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I am pleased to read that our staff provided you with great service and our location was convenient for you. I am thrilled that we were able to provide... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed March 15, 2015

I really enjoyed my stay here. The front desk staff were great (esspecially Arcy) and went out of their way to help me, as well as the other hotel guests. The rooms were moderately clean and in relatively good condition. I felt comfortable. I would happily stay here again. Great value for the money.

Helpful?
Thank Patonopsis
Cincinnati, Ohio
Level Contributor
93 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed March 8, 2015

My chief complaints were that the hotel needs some serious updating. It was looking pretty worn in a lot of places. Still...it is an Extended Stay and I do love staying there. Staff was very friendly, hotel was clean and love having a kitchen. Most of the negative reviews I've seen regarding this hotel are completely unfounded.

Helpful?
Thank wraithleaderx
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