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Amerik Suites Laredo Behind Mall Del Norte

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Amerik Suites Laredo Behind Mall Del Norte
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213 Reviews from our TripAdvisor Community

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Showing 175: English reviews
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

My truck broke down in Laredo, TX. I was booked at this hotel. The girl(Betrice) behind the counter was great I had concerns due to asthma. The first toom on the second floor(226) she put me in the ac was loud I called her at the front desk and she had me changed to a different room on the first... More 

Helpful?
Thank Glen W
Josh M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time and giving us your honest feedback. We are delighted to see we exceeded your expectations and enjoyed your stay as well as our nice staff. We gladly invite you back and hope you continue to choose Amerik Suites as your perfered hospitality server. More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago

Carpet and shower were dirty, very small pillows and room said it would have refrigerator and did not... Was okay for only one night but would not stay again. Staff was really respectable and friendly.

Review collected in partnership with this hotel

Helpful?
Thank Gladys A
Josh M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time to post a review. I am pleased our employee made your stay pleasant. We are in the process of remodeling our rooms and making sure all rooms have the proper amenities. I can assure you that all reviews are personally responded by me. I welcome you to contact our hotel for any other opinions... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The area is very peaceful and quiet, it is located in central Laredo which allows travel to the south and north side of Laredo in less than 15 mins. Felt extremely comfortable and felt like a second home after having to vacate our apartment.

Helpful?
1 Thank Cristian H
Josh M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time to post a review. We are very pleased your stay was great. As always, we strive to provide the best customer experience and at a budget price. We hope to see you again in the near future. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

It is really comfortable, huge and clean rooms with perfect rates. Excellent location because it is close to the mall. The employees are so nice all the time. Great customer service!! I will choice this hotel for the next visit again.

Helpful?
Thank Xochitl C
Josh M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking your time and giving us your honest feedback. We are delighted to hear you enjoyed all of your stays. We hope you contiinue to choose Amerik Suites as your preferred hospitality server. More 

Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 14, 2016 via mobile

The last time we were here, about ten days ago, the refrigerator was a solid block of ice..... Still was this trip..... Hand held shower head busted,. Still is....... No towels, had to go down to the desk and ask for them, pubic hair on wash cloth and hair stick to shower wall..... Also no TV remote, had to go... More 

Helpful?
Thank Lynn F
Josh M, General Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Miss Lynn, Thank you for taking the time to posting a review. We apologize for any inconvenience. We have taken your review very seriously and have addressed the issues with our housekeeping and maintenance staff. We can assure that the issues have been resolved. More 

1 review
1 of 5 stars Reviewed July 28, 2016 via mobile

I will let my pictures speak for themselves. There was actually one employee that was great I wish I got his name. After I told the staff about my mattress they moved me to a room that had no towels no refrigerator and no microwave. Then the headboard fell off the wall. What is even worse is they do not... More 

Helpful?
Thank Jesse C
Josh M, General Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Mr. Jesse, Thank you for taking the time to post a review. I am pleased our employee made your stay pleasant. We are in the process of remodeling our rooms and making sure all rooms have the proper amenities. I can assure you that all reviews are personally responded by me. I welcome you to contact our hotel for any... More 

Houston, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 25, 2016

This is not a five-star hotel, but neither are the prices! I definitely enjoyed my stay at this excellent hotel. The staff are organized, friendly and knowledgeable. The hotel room was very clean and comfortable. The location was also great. The breakfast was very adequate - not the typical continental breakfast, etc. They had plenty of seating and lots of... More 

Helpful?
1 Thank LuckyTex
Josh M, General Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

LuckyTex, Thank you for taking the time to post a review. We are very pleased your stay was great. As always, we strive to provide the best customer experience and at a budget price. We hope to see you again in the near future. More 

San Antonio, Texas
2 reviews
1 of 5 stars Reviewed June 1, 2016

outside the room was plenty of noise, running up and down the hall and nobody around. the bathroom was dirty with hairs around the sick, and when we complain the front desk guy (said he was the owner), he said they dont do the room daily...very dirty and noisy place. never again

Helpful?
Thank QVL2014
Ameriksuites M, Public Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking the time and giving us your honest feedback. And for bringing these matters to our attention. We are truly sorry to hear all the accommodations you had during your recent stay with us. We strive in giving our clients the best stay possible, and fell short of our goal this time. Our management Team is taking... More 

Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2016 via mobile

i been travelling to laredo for my business and no place better than this place to stay reasonable prices clean rooms friendly staff quiet area close to the mall and shopping places i definitely keep staying here and recommend friends and family to book thier rooms in this hotel too i love it:)

Helpful?
Thank ahmad h
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

Thank you for taking your time and giving us your honest feedback. We are delighted to hear you enjoyed all of your stays. We hope you contiinue to choose Amerik Suites as your preferred hospitality server. More 

Syracuse, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 18, 2016 via mobile

We booked this room because of the great description of the facilities. The pool and spa were a big plus. When we checked in, the place looked really nice inside and out. Even the room looked nice and it was clean. However, nothing was as described online. The site promised "premium bedding, down comforter, Egyptian cotton sheets, pillow top mattress,... More 

Helpful?
Thank TruckerLynn
Ameriksuites M, Guest Relations Manager at Amerik Suites Laredo Behind Mall Del Norte, responded to this review

First of all we would like to Thank you for taking the time and giving us your honest feedback. And for bringing these matters to our attention. We are truly sorry to hear all the accommodations you had during your recent stay with us. We strive in giving our clients the best stay possible, and fell short of our goal... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Amerik Suites Laredo Behind Mall Del Norte

Address: 6551 Metro Ct, Behind Mall Del Norte, Laredo, TX 78041-9136
Location: United States > Texas > Laredo
Price Range: $64 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Amerik Suites Laredo Behind Mall Del Norte 3*
Number of rooms: 80
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Also Known As:
Amerik Suites Laredo Behind Mall Del Norte Hotel Laredo
Laredo Comfort Suites
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