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Holiday Inn Express Lakeway

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Holiday Inn Express Lakeway
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167 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Ruston, Louisiana
Reviewed 1 week ago

We booked a block of rooms for family and friends in town for my son's wedding. It was the perfect place for us! Some of us needed suites, some preferred king beds, some needed two queens--everybody ended up with the room they wanted. The breakfast was awesome and the lobby/dining area was a great place for us to meet up,...

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Helpful?
Thank vanben4
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us ans that Bonney was so helpful to you. It's something our staff takes great pride in and love to do, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Portland, Oregon
Reviewed 3 weeks ago

I had such an experience in Austin. It was very.. exciting. I was supposed to stay with an old high school friend for my one night in Austin before driving to Houston for work. At the last minute, my "friend" canceled(by never responding to my messages and never giving me an address of where to stay beyond "we live in...

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Helpful?
Thank Alia W
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi; Thank you so much for your review of our hotel. I am glad to hear Armando gave you such an relief to not woory about a room. Thats what all our staff do here at the Hoilday Inn Express is to please your request and make sure you enjoy your stay with us. It's something our staff takes great pride in,...

Ottawa
Reviewed 4 weeks ago via mobile

Good location. Good value. Clean and modern rooms but we found the AC system quite noisy. Very nice breakfast. Nice pool area. Staff were helpful in pointing out best restaurants and sights. Wifi has issues with Maps refusing to work on all our devices. Very strange. It workef on the cell network only.

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Helpful?
Thank GlobalguyOttawa
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Reviewed 4 weeks ago via mobile

Really enjoyed my stay here, the staff was friendly and professional. The hotel was clean and anything I needed was taken care of. Especially Armando. He and I are big soccer fans so we talked for awhile about that. He's a good kid.

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Helpful?
Thank jalil m
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; We are so glad you enjoyed your stay with us and that Armando took care of all your needs is what each of our staff loves to do. The whole purpose of making your stay more enjoyable is priceless and our pleasure. Come back to see us soon! Sincerely, Amelia, C General Manager

Reviewed 5 weeks ago via mobile

My company put me up here for a couple of days despite the fact I had requested a more expensive Hotel in the same area. I gotta say I was pleasantly surprised with the level of cleanliness and customer service. The location seemed safe and secure unlike some other hotels I've stayed at around Austin and the employees were beyond...

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Helpful?
2Thank RomanP01
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear our staff Armando was great and so helpful durning your stay. All our staff takes great pride in making sure every guest receive the best customer service possible, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Lake Lure, North Carolina
Reviewed November 3, 2016

Room was clean and was better then most hotels in the Lakeway area, big thing is how good the staff was, Front desk workers were smiling and happy, which is a big plus in my book, Armando and Josh were the names i believe. They accommodated my stay and were the standouts in my visit.

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Helpful?
Thank wjohn0165
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. We appreciate your honesty on how Armando and Josh made you feel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C...

Reviewed November 3, 2016 via mobile

Best stay I've ever had in a hotel. Armando was extremely accommodating and helped us with whatever we may have needed. Next time I'm in Lakeway I'll be booking a stay here solely because of Armando.!

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Helpful?
Thank Collin B
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Armando was extremely accommodating with excellent customer service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Reviewed October 31, 2016 via mobile

Nice and clean hotel . Water fountain did not work nor did the washing machine for almost 2 weeks . The front desk through out the whole trip was amazing. Especially Armando! He was always smiling and made sure we had anything that we needed . Will definitely come back to this hotel!

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Helpful?
1Thank paul w
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and that Amando was amazing. The two items you metioned have been checked by our maintenance and thank you. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...

Reviewed October 26, 2016

We had such a horrible experience with this hotel that I really don't even want to give all the gruesome details.Not only were they rude they ripped us off on our credit card...be careful....a shady place for sure...We will never go to any of thier affiliates either j hughes

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Helpful?
Thank jacque H
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello Jacque H; Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

Reviewed October 8, 2016 via mobile

Absolutely loved this hotel ! Lobby was very nice and so were the rooms. You can't really go wrong when staying at a Holiday Inn Express. Our favorite was the pool area and the flat screen TV's that are out there. Nice work out room. Breakfast was one of the best and so were the staff. Would definitely recommend this...

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Helpful?
1Thank Girky S
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, Carr General Manager

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Holiday Inn Express Lakeway

Address: 15707 Oak Grove Blvd, Lakeway, TX 78734-2632
Location: United States > Texas > Lakeway
Price Range: $124 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Lakeway 3*
Number of rooms: 78
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Lakeway staff and other travelers.
2 questions
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Dallas
over a year ago

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Questions? Get answers from Holiday Inn Express Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A higher end Holiday Inn express, with a GREAT staff.”
 of 5 bubbles AliaW_12, 3 weeks ago | Read review
“Rooms away from the elevator/ice machine room will be quieter.”
 of 5 bubbles 1234-MCH, Sep 13, 2016 | Read review
“All rooms are equal.”
 of 5 bubbles 411HotelReviewer, Jul 30, 2016 | Read review
“close to the rockin' pool”
 of 5 bubbles S7693HPjacobm, Jul 6, 2016 | Read review
“Wifi wasn't that good, but I didn't really need it so it didn't matter that much.”
 of 5 bubbles trathlondude, Jun 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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