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I am a current guest in Room 323, I will have to say first the room and front desk staff are outstanding and super friendly, now as for the breakfast service, I hate to say the past three days have been the worst service I...More
Date of stay: December 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded 3 weeks ago
Thank you for staying with us and for being one of our IHG Rewards Elite members. I am happy that you found our staff commendable. However, your restaurant experience negatively affected your overall satisfaction. We are terribly sorry for we failed to make...More
Dirtiest kitchen I have ever worked in no wonder they have a high turnover rate manager doesn't care about health code walk-in is well above the excepted temp when brought up to food and beverage manager was told she knows if you ate in the...More
Date of stay: November 2018
Thank John M
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded December 1, 2018
Hi John M,
Thank you for your review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments about the kitchen are very much appreciated. We would like to discuss this further and have sent you a private...More
Great staff, clean room, quiet hotel. Good bed, I got a goods sleep after the hectic drive from Fort Worth, Texas.
Will definitely stay here again. Yes, I recommend this hotel. Yoou have to pay an extra $5.00 a night for a free breakfast in...More
A little disappointed with this hotel. First of all we were given the wrong keys to our room and then had to be woken up in the middle of the night by the rightful owner who was given the keys to our actual room ....More
Date of stay: September 2018
1 Thank Mary H
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded October 18, 2018
Hello Mary H,
We recognize your time is valuable and greatly appreciate your feedback. I'm terribly sorry that your stay wasn't as great as we would have wanted it to be. I wanted to send my deepest apologies for the multiple inconveniences you experienced. Your...More
I stayed for work and the TV didn’t work bathroom dirty. When we called the front desk they said maintenance was gone for the day and they couldn’t do anything. We ate in the restaurant it was pretty good but I needed an itemized receipt...More
Date of stay: September 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded October 12, 2018
Thanks for sharing your thoughts and for staying with us. I am sorry that you did not receive the quality customer service you have come to expect from us. This is not the kind of service our hotel aims to provide. I have...More
Holiday Inn Hotel Killeen - Fort Hood offers a comfortable stay for travelers. Indulge yourself at the Holiday Inn Hotel in Killeen, Texas, conveniently located only a mile from the Fort Hood Main Gate and …Morejust off the Central Texas Expressway. Our hotel offers you the very best in Texas hospitality. Leisure travelers visiting Texas can enjoy area attractions that are in close proximity to our hotel in Killeen. If you enjoy the outdoors, you can visit nearby Stillhouse Lake and Belton Lake, as both feature wonderful recreational facilities for camping, fishing, boating, hiking and wildlife watching. Visitors can learn about the rich military history of the 1st Calvary Division at the Museum at Ft. Hood, or you can explore the heavens at the Mayborn Planetarium. Business travelers will find our Killeen area hotel's location is convenient to Fort Hood, which is just one mile away. Central Texas College, University of Mary Hardin Baylor, Darnell Army Hospital and the Metroplex Hospital are nearby. The Killeen Fort Hood Regional Airport (GRK) is also only four miles away. A 24-hour business center, state-of-the-art conference room and free high-speed Internet access are provided to meet your needs. Our Killeen, Texas hotel's amenities include a European-style pool with a spa and private cabanas and a 24-hour fitness center. Remember, at Holiday Inn, kids always eat free at our restaurant. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Thank you for the updated date information that your check in date was the 17th and not the 16th. We would love the opportunity to talk to you more about your experience. Our Area Director of Operations is completing a... More
Thank you for the updated date information that your check in date was the 17th and not the 16th. We would love the opportunity to talk to you more about your experience. Our Area Director of Operations is completing a full investigation as this is very serious. We appreciate you bringing it to our attention. It is unacceptable and I am very sorry.