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Shilo Inn Suites Hotel - Killeen

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Shilo Inn Suites Hotel - Killeen
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479 Reviews from our TripAdvisor Community

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Showing 476: English reviews
Rochester,WA
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

From the first day it's been nothing but exceptional, from the general manager to to the man who picks up trash in the parking lot..... The service is beyond compare. They always want to know if anyone stood out during our visit and there are so many, Rose in the breakfast room, Darrryl the morning cook,Nina, Cheryl and Chandline to... More 

Helpful?
Thank Rusty1Rochester_WA
Santa Fe, New Mexico
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I cannot say enough about Apilonia and Mimi...professional, friendly, helpful !! But someone needs to pay attention to details...no silverware in my kitchen. Visible LUMPS in the "comforters"...tennis balls in the dryer would take care of that....old tv's with very basic remote (no guide on the screen)...SLOW, SLOW WI-FI....adequate food in the restaurant...pricing a little high. The "bellman" was awful...made... More 

Helpful?
Thank Cashelg13
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for coming in to my office and discussing these issues with me personally. We are looking into upgrading out TVs and Internet service. We were cleaning the carpets in the hallways, but had not made it to your part of the hotel yet. Thanks for pointing out the superior Shilo service that was shown to you by Mimi... More 

Killeen, Texas
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Service was good but venue was not-- no Wi-Fi in conference room, no phone in conference room, and the speakers were not useable. If we would have known ahead of time, we would have gone elsewhere or at the least brought our own sound system.

Helpful?
Thank rhgordon8554
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for telling me about your experience. I have my maintenance staff looking into the speaker issue as this is the first we have heard about it. We have additional Access Points for use in the areas where the WiFi is weak. Please come back and let us show you what we are truly capable of delivering. Sincerely, R.... More 

Harker Heights, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Shilo is massive although from the outside it doesn't appear to be. There is a restaurant a few banquet rooms and cigar lounge. They offer an indoor pool with a sauna and hot tub. My room was referred to as the "Manager's Suite". This room had a full kitchen a washer and dryer, two beds. A living room separate... More 

Helpful?
Thank Katrina H
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the great review. I agree that the Manager’s Suite is the best room in the house. It is very large and conveniently located near the lobby. I hope you will stay with us again in the future. Sincerely, R. Wood, General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I have been staying at the Shilo for about a week and will be here for a couple more months. I replaced another group of gentlemen I work with that were staying here and all the staff has been extremely helpful and pleasant to all of us. The hotel accommodations are very nice for the price we pay. One of... More 

Helpful?
Thank Keith L
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for your wonderful review. I am glad that Darryl and Mary Alice are making your stay pleasant. We understand how difficult it can be to spend a long time in hotels. If there is anything you need during your stay, please ask us. We will do our best to make it happen. Thanks for choosing Shilo for your... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Miranda checked me in. I was not having a great night but her hospitality turned my mood around. The room was nice and clean and it was cozy and quiet. Just what we needed for the night. Thanks again for your help Miranda.. :)

Helpful?
Thank Traci J
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thanks for telling me about your visit. Your review highlights two of our key values- Cleanliness and Friendliness. I will share your comments with Miranda, too. I am glad she made such a great impression on you and your stay. Please return often. Sincerely, R. Wood – General Manager. More 

Tomball, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean and comfortable. I loved the suite with a full kitchen. The location was nice. The only note I could add is that the TV's need upgrading! They are the old style box set, and all programming is formatted for flat screens.

Helpful?
Thank Tracy P
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for taking the time to write a review. I am glad you like our all-suite hotel and deluxe continental breakfast. We are working to replace our TVs. Please come back to see us every time you are in Killeen. Sincerely, R. Wood – General Manager. More 

San Antonio, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

The front desk went out of their way to provide a rooms for my associate and myself for early check-in. Apolonia was really nice on two occasions we talked and checked-out. Ate dinner in the restaurant, meeting my Son and family, the food was very good, the waiter and manager were both very nice and friendly plus very apologetic for... More 

Helpful?
Thank ppsjrcpp
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for the compliment on our Front Desk Agents. Apolonia is truly a guest favorite. I apologize for the long wait time and the drink mix-up. I am pleased that you reminded everyone that we have a complete, full-service bar and cigar lounge in our restaurant. We are working to improve our service times and drink quality so that... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I really enjoyed my stay at Shilo Inn Suites. The room was spacious and customer service was great as well. Complimentary breakfast was provided. I ate downstairs at the restaurant a few times and that the cooks did a great job ensuring the food was delicious and served in a timely manner. Highly recommend this hotel to all visitors in... More 

Helpful?
Thank Virshelle D
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thanks for telling the world about our large all-suite hotel rooms. I am glad you enjoyed the breakfast and our great restaurant. I appreciate the high recommendation to all Central Texas visitors and I hope you will return often. Sincerely, R. Wood – General Manager More 

Panama City Beach, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was staying at the Shilo Inn & Suites for a business conference and enjoyed their continental breakfast everyday that I stayed. The food served is your typical breakfast items: Eggs, Bacon, Biscuits, Waffles, Yogurt, Fruit, and Pastries, and they all taste wonderful. The cook, Darryl Royal was very friendly and came out to speak with those eating, and the... More 

Helpful?
Thank Kodsizu
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review

Thank you for recognizing Darryl and his great breakfast food. He is definitely a friendly outgoing cook and shares his joy with everyone when he delivers the fresh foods to the breakfast area. Come back and say, “Hi” to Darryl and the rest of the staff whenever you are in town. Sincerely, R. Wood – General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
When your travels take you to Central Texas, be sure to stay at the full service Shilo Inn Suites Hotel, our newest crown jewel. Catering to Killeen's business travelers, Ft. Hood military personnel, and vacationers alike, the 160 deluxe and 82 kitchen suites hotel offers 7,000 sq ft of meeting space, and is conveniently located adjacent to the Civic and Conference Center. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 

Additional Information about Shilo Inn Suites Hotel - Killeen

Address: 3701 S W S Young Dr, Killeen, TX 76542-2876
Location: United States > Texas > Killeen
Price Range: $125 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shilo Inn Suites Hotel - Killeen 3.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Shilo Hotel Killeen
Shilo Inn Killeen
Shilo Inn Hotel
Killeen Shilo Inn
Hotel Style:
#1 Business Hotel in Killeen
#1 Family Hotel in Killeen
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