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I am a Platinum member with Marriott. When i couldn't make my reservation at Springhill Suites in Katy Mills(I stayed at another Marriott property), i called the 800 line and received a cancellation confirmation email. The charge showed up on my cc statement and when...More
I have never been treated so poorly at a hotel by staff. When I explained to her that I would be escalating the issue her comment was "I look forward to it".
We where a victim of Hurricane Harvey. We took out all our items...More
Response from Cassandra L, General Manager at SpringHill Suites Houston Katy MillsResponded 2 weeks ago
Dear Mrs. Knox,
I can understand how you may feel. We have spoken on the phone and would like to explain you further if needed about the charges on your folio. You can call me at 281-644-4455 and ask for me and I would be...More
This place is filthy. There are way too many other options in Katy that have to be far better.
If you're a Marriott member go to the Courtyard right down the street because you will be very disappointed with this place.
From trash in the...More
Three rooms switches in less than six hours. The first room had soiled linens with holes burnt in them. I requested to be moved. I was placed in another room which was bug infested. Bugs in between the linens, bugs on coming out of the...More
Stayed on the night of July 24th with checkout on the 25th. Front desk service was horrible. Was not greeted upon arrival, as apparently there were some technical issues that night within their computer system. While front desk was looking for the room, the manager...More
$102 - $184 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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