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Holiday Inn Express Hotel & Suites Katy

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Holiday Inn Express Hotel & Suites Katy
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91 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Katy
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Showing 89: English reviews
Reviewed November 7, 2015 via mobile

I think the hotel was as good as any Holiday Inn. The free breakfast service was excellent. The lady taking care of us on November 7 was really friendly and nice. I wish i knew her name but thank you. Check in on the 6th was helpful they changed our room to meet our needs. The housekeeping staff was friendly...

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Helpful?
Thank andrhold
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome! Thank you for your comments and glad to hear you had a GREAT hotel experience. We work hard to make sure our guest leave with a wonderful thought of our hotel and staff. We thank you for visiting us, and hope to see you again! J Hernandez GM

Reviewed November 2, 2015 via mobile

I stayed here for 1 night for business. I was supposed to stay the week but checked out early because the hotel smelled musty and moldy. My co-worker and I both checked out early. I had a bottle of fabreeze i carry with me and this didn't help the smell. There is some sort of mold infestation going on. If...

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Helpful?
Thank Nicole B
nick p, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

We do sincerely apologize we fail to meet your expectations. We will definitely take your comments and look into this issue. We strive in making sure our guest leave with a great hotel experience. We do hope you will give us another opportunity to prove to you we are the best hotel in Katy Texas. Please let us know in...

Reviewed October 7, 2015

Checked in and went down hill from there, put in to a Smoking room and asked to be moved and told smoking room was booked , ( NO ) I had 4 colleagues turn up from UK 3 checked in but 4 was not as the manager stated there was a room booked but not paid for, this manager Jim...

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Helpful?
Thank Robert C
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear Robert C, Thank you very much for your review of our hotel. I am sorry you did not enjoy your overall experience with us, especially with check-in experience. I'd like to obtain some additional detail regarding your experience so I have sent you a private message. I look forward to hearing from you and being of further assistance. Sincerely,...

McAllen, Texas
Reviewed August 31, 2015

Internet speeds were very fast (both wired and wireless) with download speed of 45+ mbps. Internet login does not expire after 1 day so you can easily stay logged in for multiple days with out having to login again. TV's are also 1080p and Chromecast-friendly. Cozy rooms. My room had a ceiling fan as well as an AC unit; you...

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Helpful?
1Thank Christopher C
Katy, United States
Reviewed August 11, 2015

My experience at this hotel was wonderful. I couldn't have ask for anything else but a quiet night and comfortable bed. The hotel was cleaned and above my expectations for and Express. I have already booked my next visit to Katy at this place. Front Desk staff were amazing, Way to Go, Great Job!

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Helpful?
Thank Jim H
Reviewed August 8, 2015

This hotel is very cozy and have the most friendliness staff. I was there for the weekend and even thou this was not a luxury hotel, they treated you as if was. From the room to the nice breakfast they serve in the morning. Fitness center was a great plus, it's very large not like some other hotels with small...

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Thank Harvey R
Wilmington, Delaware
Reviewed June 30, 2015

Hotel was centrally located to tons of restaurants and the drive through Margarita place! Easily accessible from major highways. It was very clean although a bit run down. The pool was nice; however, because it is right off the highway, there is no quiet relaxation. The only real issue was the breakfast. It was not good. The eggs were watery,...

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Helpful?
Thank soccergal_34
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear soccergal_34, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding the internet service. However, we’re sorry we fell below your expectation regarding the breakfast selection which was unacceptable. We will address...

Virginia Beach, VA
Reviewed May 26, 2015

I stayed here for one night and it served its purpose. Nothing special - the room had a funky smell upon check-in, but it didn't bother me for the rest of the stay. It was clean and the linens smelled fresh and clean. The hotel is located right on the high-way, but there are restaurants within walking distance. Front desk...

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1Thank Ckthomas00
Reviewed April 6, 2015 via mobile

Long story short, housekeeping stole from me, manager did nothing!! He fought with me and basically told me I misplaced my items and they didn't steal from me. He stated he does an extensive background check on all his employees. Corporate is handling it now!

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2Thank bebevaughn
Jim_HX5133JA, Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

BEBEVAUGHN, we apologize you left your items behind and we were not able to recover them for you. We recommend to all our guest to double check their room before they leave. As for our staff we do have random security checks with all staff, and we have not had any negative response with this. I do hope you locate...

LaPlace, Louisiana
Reviewed March 30, 2015

I am a Platinum Elite a member of the HIG and this hotel should be a training model for the HIE chain. It has exceptionally clean, large comfortable rooms with very comfortable beds. The bathrooms are like new with everything well stocked. Everything in the mini kitchen was clean and worked as it should.The entire staff are all professional, courteous,...

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Helpful?
1Thank BryanH987
Jim_HX5133JA, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome!! BRYANH987, for your comments and rating. We are happy to hear you had a wonderful stay. We strive for excellence and glad to know you had a great experience. Please come back and visit us again. J Hernandez GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to One of the Best Hotels in Katy, TexasBecause we're in West Houston, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express® Hotel & Suites Katy is convenient for every traveler since it's right off I-10.Our hotel's business-minded guests are always pleased by the great location and facilities. If you need to host an event, our large, dividable meeting room is ideal, and the Business Center and free high-speed, wired and Wi-Fi access make it easy to polish your presentation before the big meeting. Since we're on the west side of Houston, our hotel's guests are just six miles from the Energy Corridor with CITGO, BP, Shell, BAE Systems. DNV, Academy Offices and others.There's so much to discover and do near Katy with our location along I-10. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Katy

Address: 21010 Katy Fwy, Katy, TX 77449-7770
Location: United States > Texas > Texas Gulf Coast > Katy
Price Range: $96 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Katy 2.5*
Number of rooms: 97
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Also Known As:
Holiday Inn Express Hotel And Suites Katy
Hotel Style:
#6 Business Hotel in Katy
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Katy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“2nd floor bathrooms are embarrassingly quiet”
 of 5 bubbles 869cyndib, 2 weeks ago | Read review
“Choose a different hotel”
 of 5 bubbles cconnor31, 4 weeks ago | Read review
“Alot of places to eat within walking distance”
 of 5 bubbles 585zacharyl, Jan 18, 2017 | Read review
“ask for room away from the highway”
 of 5 bubbles davidsJ1366FW, Jan 6, 2017 | Read review
“Stay off the 1st floor.”
 of 5 bubbles Niall1963, May 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question