We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel

Save
Share
25406 Katy Mills Pkwy, Katy, TX 77494
Lowest prices for your stay
Lock in the lowest price from these sites
Tripadvisor$102
Hotels.com
Booking.com$102
HolidayInn.com$102
Travelocity$102
Algotels$128
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (22)
Room & Suite (18)
Dining (8)

About

#20 of 30 hotels in Katy
Location
5.0
Cleanliness
5.0
Service
3.9
Value
3.6
The Holiday Inn & Suites Houston West Katy Mills is conveniently located off of I-10 and Pin Oak Road close to many attractions such as Typhoon Texas Waterpark, Katy Mills Mall, Merrell Center with endless shopping and dining. Travelers appreciate being minutes away from Brookshire, Sealy, & Houston with Grand Parkway 99, Energy Corridor and West Houston Medical Centers. Ideal for business, enjoy close proximity to a wealth of corporations including Schlumberger, Weatherford, Marathon Petroleum, GE Company, Schneider Electric, Shell Oil, Kinder Morgan, National Oilwell Varco, Siemens, Walmart, Memorial Hermann Hospital, Methodist Hospital, Amazon, Rooms To Go, Igloo, Goya, Medline, Buc-ee's, Asian Town, Momentum Indoor Climbing. Business and leisure guests are welcome to take advantage of over 3,000 square feet of flexible banquet space , free fiber speed Wi-Fi, and utilize our business center with complimentary faxing and colored printing.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Billiards
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
28Reviews1Q+A4Room tips
Traveler rating
  • 15
  • 3
  • 2
  • 0
  • 8
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Dr Johnny E B wrote a review Nov 2022
Port Arthur, Texas23 contributions22 helpful votes
The hotel is very nice: quiet environment; close to restaurants and shopping sites; friendly front desk personnel; clean. The staff goes out of their way to assist customers. The hotel is fairly new and modern throughout.
Read more
Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded 2 weeks ago
HI Dr Johnny EB, Thank you so much for your kind words. I’m so pleased that you found us a clean and convenient place to stay and that our location and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
la_viajera_constanta wrote a review May 2022
Brussels, Belgium2131 contributions563 helpful votes
+1
Stayed here for the weekend visiting family in Katy and it was perfect. New, clean and modern hotel. Large room with fridge, microwave and coffee machine. Lighting is a bit tricky as you have to have the "master switch" on to have power to charge phones etc, but need to fiddle around to get the main light to switch off while the master switch stays on. Decent bathroom with nice toiletries. Reasonably equipped fitness centre for a hotel - three treadmills, which is great! The swimming pool looks nice too, although it doesn't open until 8.00am so I didn't get a chance to use it. Great staff, a special thank you to Vi for the good advice on the local area. There are plenty of restaurants nearby. Also a 7-11 and a big supermarket. Great hotel and will definitely stay here again next time I'm visiting family in the area.
Read more
Date of stay: April 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded May 4, 2022
Hi_viajera_constanta, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ruthgM418YX wrote a review Mar 2022
Colorado Springs, Colorado2 contributions1 helpful vote
I travel to Houston on business several times a year and we are booked into this hotel each time. I can sleep here, which is unusual for a hotel. The bed is so comfortable I looked online to see if I could find out what mattress they use. The shampoo and conditioner are a mainstream brand I know, so I don't have to bring extra from home. The lighting in the bathroom is very good for make-up. Breakfast is not included. It is very good, but the service is slow. The coffee is good. They have Keurigs in the room. Very nice hotel for the business traveler.
Read more
Date of stay: February 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded Mar 18, 2022
Hi ruthgM418YX, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dons1977 wrote a review Mar 2022
Aberdeen, United Kingdom280 contributions92 helpful votes
I stay here regularly for business and have found it fits my needs perfectly. It’s quiet, it’s clean and the staff have been more than helpful to me. Special mention to the girls on reception especially Jess, Ray, Vi, Jordan and Axel. They’ve all put up with seeing my grumpy face without letting it affect them.
Read more
Date of stay: February 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded Mar 7, 2022
Dear Dons1977, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your awesome review to our staff especially Jess, Ray, Vi, Jordan and Axel. We look forward to serving you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Boom wrote a review Nov 2021
85 contributions30 helpful votes
We stayed here for 3 days while visiting friends, we travel a lot so know what to expect. The hotel it’s self is clean and new with very nice rooms. On checkin the member of staff was really unhelpful, during our whole stay the desk staff were miserable and unhelpful if we wanted any sort of information. Breakfast was a low standard and the guy that runs it is in completely the wrong Position he acts the same to everyone so it wasn’t just us he disliked he even tutted on a couple of occasions. On the second day we left 8.30 in the morning and returned at 6 only to find our bed not made (never had this before in a holiday inn ) called reception and was informed I would need to fill a form out every morning we wanted our room making up..REALLY!!!! Oh and was completely unhelpful. When we come back and we do visit Houston a lot this would be the last place we would stay..!!!! Wish I had read the reviews other people found the same as us..!!!!!
Read more
Date of stay: November 2021Trip type: Traveled with friends
Room Tip: The staff
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded Nov 14, 2021
Dear kevinsV9934BG, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. As for the breakfast service, it has been limited time due to the pandemic. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spmcgann401 wrote a review Aug 2021
Katy, Texas22 contributions11 helpful votes
Truly!!! The front desk staff was kind and helpful. I stayed for 3 nights. It was extremely clean and quiet. They also have a nice selection of market items in case you forget something. I also very much appreciate the fact that the hotel is smoke-free, and they abide by this policy. I can’t tell you how many hotels that I have stayed in that say that they’re “smoke free” yet people still smoke right outside the door and one must walk through the smoke to get inside.
Read more
Date of stay: June 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded Oct 28, 2021
Hi Spmcgann401, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us and for mentioning our hotel is smoke-free. We will always ensure that we keep delighting you with our facilities and services. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
klw wrote a review Jun 2021
Vidor, Texas10 contributions5 helpful votes
First this holiday inn was very well maintained and clean. We had one suite and one regular room. Everything in rooms were great and clean. The pool is indoors and was well maintained and clean. Exercise room looks nice but we did not use. We had 5 grandchildren and they just wanted to swim. The only downer was breakfast. The breakfast which we paid for ahead of time was not great. You had a couple of choices. But no milk at breakfast with kids was a disappointment. That means no cereal. The eggs tasted very off. I would definitely stay here again. Just would not purchase breakfast.
Read more
Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Guest Relations Manager, General Manager at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded Oct 28, 2021
Hi Navigate09260599119, Thank you so much for your heartwarming review. We are happy that you and especially the grandkids had an amazing time and enjoyed the pool. Thank you for bearing with us while we have restrictions regarding our breakfast service. We hope to be back to normal someday soon, and we thank you for your understanding. Thank you for the great feedback and we look forward to serving you again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CarrieGF67 wrote a review May 2021
San Antonio, Texas92 contributions68 helpful votes
We chose this hotel because it was relatively new, and that part didn't disappoint. Everything was immaculately clean, tastefully decorated and the front desk folks were welcoming. However, the noise from the people staying in the third floor room above us made sleep almost impossible. It sounded as if a herd of elephants was up there tromping around, both walking and galloping. Did they use any sort of insulation between the floors to address this issue? It quieted down after a while and I was able to fall asleep. However, they got up and started making noise again around midnight that woke me up, even with the background noise of a great AC unit that kept the room nice and cool. I had to borrow a pair of ear plugs from my daughter and find some white noise recordings on my phone to play in order to drown out the noise enough to get back to sleep. Light sleepers (I'm not one!) need to be aware of the potential for lots of overhead noise and request a room on the top floor.
Read more
Date of stay: May 2021
Value
Rooms
Service
Room Tip: Light sleepers need to request a room on the top floor!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from IHG Service, Owner at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded May 16, 2021
Hi CarrieGF67, I am glad you left feedback. Thanks for choosing to stay at our Holiday Inn Hotel & Suites Houston West - Katy Mills! We always wanted our guests to have a delightful stay, no matter what the purpose of the travel is. While I'm glad about your positive compliments on our cleanliness and staff service, I'm sorry to learn that your experience turned sour due to your disappointment with the surrounding noise. I went ahead and shared your thoughts with the team so that necessary actions can be taken to promote improvement. We look forward to hosting you again for a chance to provide you with a much better experience. Cheers, June A. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ltcarhart wrote a review Sep 2020
Lafayette, Louisiana2 contributions
We are in Houston for a baseball tournament. I had a reservation at the holiday inn katy mills with the rest of the team, but I called to confirm all was good and was told they cancelled it due to being unable to reach me. That would have been fine had anyone actually called me! I had zero voicemails or missed numbers on my phone. She proceeded to get rude when I pointed that out; I was told they could reinstate, but only a single bed (which we can't use). No thanks. We usually love Holiday Inn; this is a huge disappointment.
Read more
Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from IHG Service, Owner at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Responded Oct 11, 2020
Hi ltcarhart, Thank you for sharing your experience regarding your room reservations. I'm sorry to learn that your experience with our team was less than satisfactory due to the issues with your booking. We strive to offer a memorable experience to all but fell short here. I have sent you a private message to get more details and to share this with the local management to improve the service. We're looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raja M wrote a review Feb 2020
Clermont, Florida41 contributions27 helpful votes
This is the second time we have spent the weekend here. It has a very well lit parking lot giving one peace of mind that someone will not be messing with your vehicle. Additionally cameras are covering the parking lot. We stayed in room 403, very clean and roomy with a king size bed.
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
PRICE RANGE
$118 - $137 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastKaty
NUMBER OF ROOMS
100
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOLIDAY INN & SUITES HOUSTON WEST - KATY MILLS, AN IHG HOTEL $95 ($̶1̶1̶3̶) - Updated 2022 Prices & Reviews - TX

Frequently Asked Questions about Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Nearby attractions include Katy Mills (0.4 miles), Amber's Designs Fine Jewelry (0.7 miles), and Katy Rock Shop (0.5 miles).
What are some of the property amenities at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Conveniently located restaurants include Los Cucos Mexican Restaurant, Texas Tradition, and Alicia's Mexican Grille.
Are there opportunities to exercise at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel located near the city center?
Yes, it is 1.0 miles away from the center of Katy.
Are any cleaning services offered at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites Houston West - Katy Mills, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.