Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Property amenities
Free parking
Bar / lounge
Restaurant
Breakfast available
Room features
Air conditioning
Room types
Non-smoking rooms
Location
Carretera La Plata, Km 16, Bartolome Maso 88000 Cuba
Magical place in the heart of the Sierra Maestra. Unparalleled beauty and tranquility. Excellent services and very well-kept and beautiful rooms. One of the best facilities of the Islazul chain that I have had the pleasure of visiting. Granmma. Cuba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Set in the foothills of the beautiful Sierra Maestra mountains on the banks of a crystal clear stream this place is blessed with a stunning location. The new chalet style huts are impressive (although they seem prone to attracting wasp nests and we had to change rooms on discovering an enormous one outside our balcony!) but it seems to be very much a work in progress. Abandoned buildings and building materials are dotted around and the staff are lackadaisical at best. The food was poor, in terms of quality and portion size and the breakfast risible even by local standards, far better to wander down the road to the new paladare where the hosts were friendly and the food very, very good. The shop is well stocked and reasonably priced but this is a missed opportunity.
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Date of stay: November 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for one night and the setting is wonderful. The cabin was very nice and clean. An evening meal, breakfast and lunch were all included as the hotel is quite secluded. The evening meal was very disappointing, even by Cuban standards,dry, over cooked meat, rice and shredded cabbage and cucumber with tinned fruit for dessert. The lunch the following day was identical but even more dry and without the fruit. Breakfast was an omlette. There did not seem to be enough staff and they seemed to be chasing around each doing several jobs, so everything involved a long wait. It is a shame really as it has the potential to be an excellent hotel with more staff and a good chef.
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Date of stay: February 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovely resort tucked into the base of the mountain and national park, and beside a refreshing river, part of a beautiful little village. Very comfortable, delicious food, restful, great gathering place for our Canadian group, the Calixto Garcia Brigade. Wish we were there longer!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, we booked through their official website. We booked the better (and more expensive) room in a wooden bungalow and payed before going there. When we arrived the woman at the reception wanted to put us in an old shabby room. She said there is no better room available for this night but we can move the other day to a better room. Her english was not really good and there was nothing we could do, so we stayed the first night in one of the shabby rooms. The smell was not good and there were 2 big spiders in the room. The other day we went to a hiking trip, the hotel staff wanted to move our luggage meanwhile. After 4 hours we came back and nothing happened. We had to wait another hour because they were not ready with cleaning. After moving our things to the new room we recognized that we don´t have a toilet seat. I was very annoying, but the maintanance man brought one after half an hour. To sum up, we paid way too much money for really bad service. The restaurant was also not very good. The private casas were much nicer and I´m sure there are some in this area. So avoid hotels in cuba, stay in casa particulares :-)
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Date of stay: December 2014
Rooms
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:If you have to stay here, try to get a room in the wooden bungalows.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We drove 6 hours to get to Santo Domingo - it was busy with tours arriving or leaving and it appeared everyone had checked out so there was only us to check in at 2.30- no rooms avaiable (they only have us checking in today so not one room had been cleaned) We waited in the noisy bar area- the bar man is watching TV with the sound up high so you cant actually hear the sound of the river or the birds and nature around you. We get cabin 7 which has a fabulous view of the carpark and reception. Can't see the babbling water or hear the birds because behind us is the road. The cabin was awful, smelt of damp and damp stains on the ceiling, the toilet cistern lid had been replaced with a plastic bag and the toilet had been fixed at a wonky angle. No hot water and the sink hasnt been fixed to the wall. The air con works by pressing a button on a box that comes off the wall and hangs exposing the wires! I had the worst nights sleep because the staff went on a bender and all clocked off and had a party outside our cabin - we had no food that night because they couldnt be bothered to open the restaurant. Eventually I had to tell them to shut up and go home. At 7am there is a guy on our roof sweeping leaves off of it and someone thinks firing up a strimmer to defoliate and already defoliated bush is a good job to crack on with at that time in the morning! This place is not relaxing and peaceful at all - the staff sat in the bar area chatting loudly all day long watching TV. We shoved off and sat in Casa Sierra Maestres terrace overlooking the water and had a really lovely afternoon - I wish we had booked here instead - it had lovely clean modern cabins at the back with a really friendly host that did great food in really pleasant surroundings
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Date of stay: March 2020
Rooms
Location
Service
Room Tip:Go to Casa Sierra Maestra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This lodge is in a lovely setting near a river and very convenient for the start of the walk to Fidel Castro's HQ/Hideaway in the Sierra Maestra. My room in the newer accommodation was very nice. It was clean, well furnished and comfortable. There wasn't a remote for the TV but the staff produced one very quickly when I asked. The staff were very helpful, especially when a friendly local dog decided to join me at the table in the hopes of a meal, too. There wasn't a vast choice of food for dinner but then that's usually the case in Cuba and what there was was very nice. There is a restaurant a short walk away, across the river which serves suckling pig at lunchtime (and possibly other times too) with lots of accompaniments and it is absolutely delicious. I would really have liked at least another night in this hotel/lodge.
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Date of stay: November 2016
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Ask for rooms in the new part of the lodge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a stay here for our trip to the Fidel's Comanderia. the hotel looks fancy but in the room things fell apart. Every time we touched the bathroom doorknob it clattered to the ground, the cabinet drawers did'nt fit the rails and once we tried to open them they were stuck jumbled in the drawer aperture. There was a flat screen TV, however without broadcast. The last day the shower curtain came down when I hung down my towel...Outside the hotel you will find loungers where you can rest amidst scurrying chicken, pigs and horses, the latter eating away the planted garden - nobody cares... The breakfast is very poor. I saw a group of English visitors feeding the dogs with all of their "scrambled egg" and dried bread. I asked them how their dinner was and they answered 'well. eadible..' So we did'nt have dinner in the hotel. We chose a paladar opposit the hotel that served a good, tasteful meal. Just walk up the narrow path and at night when it's dark the owner will personally enlighten your way back to the hotel. The other night we also had a good meal in paladar Orguidia a bit further down the road but at the end Yusnaibis presented a bill with some unpleasant extra's...(bargain a clear price before dinner, then it's fantastic!) So if you're with a group immediately try to get a meal reserved elsewhere. If you're by car, like us, then try to arrange a casa privada. Accross the river (which you have to pass by stones) there's one which looked nice and had a very friendly owner. Spoke to a German couple that was very satisfied. Finally: the hotel personnel is correct, polite and friendly.
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Date of stay: June 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I did not actually slept in this hotel (or, eco-lodge). I did have a trip to the Commendancia, booked through Flora and Fauna company (FF). I have observed some confusion in the comments. People call the representative of FF as "that woman" and may be not completely understood her functions. The hotel and a FF representative are separate. it is one thing to book a hotel. Another thing, if you want trips around the park (you do, otherwise, why did you come there?) This area is a national park, so as in many other countries, the entrance fee is applicable, and one must be accompanied by a local guide (ranger) on some trails. Probably, not everywhere, but to go to Turquino and Commendacia, they have to. All these things - the park fee, guides, and jeeps - are provided by FF representative, not by the hotel. they have separate accounts. So one-day trip to Commendancia involves a park fee, a jeep, and a guide. For 12 cuc more one gets a dinner. The function of the jeep is to get you up a few hundred meters to the point on the ridge, the mirador Alto de Naranjo, from where you can go on trail (with a guide) in the rainforest. Turquino is a couple of days, Commendancia - 4-5 hours (doable for an unfit non-handicapped person in good hiking shoes). As it was mentioned, you do not need to book the hotel - there are a few casas particulares in Santo Domingo, and you can book tours from FF (in the hotel lobby). But the cabanas look pretty good in this tropical paradise, and close to all other services. There is a bar and a quite decent restaurant. The dinner was quite good. The trip itself was terrific. There is no dangerous animals there; the park is very safe; just bring proper clothes and repellent, the jungle is the jungle. So this hotel is an ideal base for various hikes around this area.
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Date of stay: May 2019
Location
Cleanliness
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the uk it’s difficult to find information about comandancia de la plata but when you get there it all falls into place. So don’t worry if you’re thinking about doing it. You need a decent, modern, car (not 4wd) to get to Santo Domingo. Once there the hotel is fine. Basic but clean. Manager and staff were very helpful. We stayed in the newer wooden bungalows. Booked through gala hotels website and paid in advance. Thought might go wrong but it didn’t. Food usual chicken, beef, pork. Two of us are veggies and they kindly produced tomato pasta! Amazing! We hadn’t booked a trek, was a bit concerned it might not come together but in the morning at 8am, a local woman called Heidi emerges from the cloud cover with her ‘office’ (phone, stapler and invoice book) in her tote bag and organises who wants to trek to where. It’s all very low key but efficient. Now I completely understand why I couldn’t sort it out from the uk but it does all just happen. Cost of trek about about 30CUC pp to include 4wd up 45 degree hill plus guide to la plata. Took us 4 hours return (and I’m an unfit 53 year old based in an office, never walk anywhere). You need decent walking shoes/pumps/boots as terrain is mixture of path, rocks, stones, tree roots, some high steps up, undulating terrain. But sooo worth it! Amazing to see Fidel’s house hidden in the forest. We are a family of 4 with quite different choices but all of us agree this was the best thing in Cuba and we travelled from east to west.
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Date of stay: December 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Bartolome Maso area.
LOCATION
CaribbeanCubaGranma ProvinceBartolome Maso
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