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Holiday Inn Express Hotel & Suites Jacksonville

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Holiday Inn Express Hotel & Suites Jacksonville
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101 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Flower Mound, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here while visiting the Texas State Railroad in Rusk, TX. The hotel was very clean and comfortable. The staff were all very friendly and informative as this was my first stay in the area. We enjoyed our stay and would highly recommend this hotel.

Thank Carpenji
The Colony, Texas
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has gone beyond the 5 rating to at least a 6. When we arrived we were warmly greeted and my priority status was recognized, communicated to me, and a room upgrade delivered with out delay. The hotel was spotless and the room was spacious and very very comfortable. The staff was amazing in their attention to detail and... More 

Thank Xanadu345
THE COLONY, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have staid at a lot of hotels in all levels of service and luxury and I have never found one cleaner than this one. Everything was above expected levels. I would recommend this property to anyone with no reservations.

Thank Paul S
Katy, Texas
Level Contributor
5 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

We were charged $50, because they said we took a pillow. We didn't even like their pillows. Jennifer told me i would get a refund, but 30 days later, & still no refund. The employees are uninformed & not trained well. Choose another place. You will be happy you did!!!!

Thank B3915NMdonnas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 25, 2016

I checked in after a long day on the road and the front staff welcomed me with a bottle of water and a quick check in. I appreciated her taking the time to ensure I was in a preferred room and told me about the features. Being new to town, she took the time to talk about some of the... More 

Thank EastTexasPetrescuer
Pearland, Texas
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 12, 2016

We stayed at this location based on other reviews we read on TripAdvisor. We were in the area to attend a funeral and this was the highest rated hotel in the area. We were very pleased with the room and the hotel. The room was quiet and very clean. The staff members were friendly. If we are ever in the... More 

Thank TravelGal584
Denton, Texas
2 reviews
1 of 5 stars Reviewed August 5, 2016

When I checked in they failed to tell me or make sure everyone knew their policy on missing items in the room. I was charged 100.00 for 2 Pillow that they say were missing - no video to show a pillow being taken OR ANYTHING!!!!! NO PROOF, JUST THEIR WORD - I am just to take their word.. BE SURE... More 

Thank pfpeters77879
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville, responded to this review

Dear pfpeters77879, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We take comments such as these very seriously and would like to follow up with you and have sent you a private message in an effort to obtain more information. I look... More 

Level Contributor
379 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

The staff are friendly and very helpful. Tha rooms are large and clean. The bed was very comfortable and quiet. The indoor pool was well maintained and the decor was updated. Breakfast was standard hotel breakfast. Overall a very nice stay.

Thank roxiekay
Mineral Wells, Texas
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 2, 2016 via mobile

Got a suite was cheaper than others in the area. Nice big room with pull out sofa. The rooms are clean and the front desk friendly. Not sure if it is new or recently remodeled. Big breakfast room but no sweet shop. Does have vending machines with good selection. Restaurants near by as well.

Thank tffarms03
Glen Rock, Pennsylvania
Level Contributor
209 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed July 19, 2016

My business colleague and I stayed for one night. It is very convenient to restaurants and a Walmart (in case you forgot something). The property was clean and the complimentary breakfast was good. The exercise room was adequate, but I did not get the chance to try the spa.

Thank Thrasher82
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

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Room/Suite (1)

Management photos: Courtesy of the property manager

All Management Photos (27)
Hotel & Grounds (7)
Room/Suite (10)
Dining (3)
Pool/Beach Area (2)
Business Center/Function Rooms (1)
Other (4)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Jacksonville

Address: 1923 S Jackson St, Jacksonville, TX 75766-5851
Location: United States > Texas > Jacksonville
Price Range: $89 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Hotel And Suites Jacksonville
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