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Holiday Inn Express Hotel & Suites Jacksonville

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1923 S Jackson St, Jacksonville, TX 75766-5851
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1)
Dining (11)
Room & Suite (10)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Hotel & Suites Jacksonville
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Jacksonville
Location
Cleanliness
Service
Value

See why so many travelers make Holiday Inn Express Hotel & Suites Jacksonville their hotel of choice when visiting Jacksonville. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

Rooms at Holiday Inn Express Hotel & Suites Jacksonville provide a flat screen TV and air conditioning, and guests can stay connected with free wifi.

In addition, while staying at Holiday Inn Express Hotel & Suites Jacksonville guests have access to a 24 hour front desk and newspaper. You can also enjoy a pool and free breakfast. Need a place to park? Free parking is available at Holiday Inn Express Hotel & Suites Jacksonville.

While visiting Jacksonville, you may want to try some shrimp at one of the nearby restaurants, such as Crawfish Junction or Vincent Seafood.

If you’re looking for things to do, you can check out Love's Lookout, which is a popular park amongst tourists.

We’re sure you’ll enjoy your stay at Holiday Inn Express Hotel & Suites Jacksonville as you experience all of the things Jacksonville has to offer.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Fax / photocopying
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English
141Reviews0Q+A29Room tips
Traveler rating
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Popular mentions
tommymagee wrote a review Oct 12
DeRidder, Louisiana14 contributions2 helpful votes
Re: Holiday Inn Express & Suites, 1923 S. Jackson St Due to the mandatory evacuation from DeRidder, LA because of Hurricane Delta, a family member (Aaron Grant) reserved 10 rooms for our family and friends at the Holiday Inn Express in your city. We were treated like second class citizens. FYI--we evacuated to Athens, TX earlier per Hurricane Laura that crushed our city and we were treated with utmost kindness and generosity at the Best Western Inn in Athens, TX. Here are some examples of how we were treated at Holiday Inn Express in Jacksonville: (1) Confirmed email reservation stated that a room with 2 queen beds would be $84.99 + 13% tax. When we checked out we were charged $94.99 for the first night, $99.99 the next two nights, + 13% tax each night. When I mentioned this to the lady who checked me out she told me there was nothing she could do about this. It appears they charged each family this additional price. (2) Individual Keurig coffee pots were in the room and we were given one free K-cup per day and charged $1.25 for any additional K-cups. (3) I had to ask 3 times during the day to get additional hand towels and was told they were washing and it would take about an hour for them to be available. My niece had her husband and two children in a 2 queen room and was issued only two washcloths and it was an act of congress to get more. (4) When my sister-in-law checked out she discovered they had charged two nights on another family member's credit card and was told, "I cannot do anything about that." My sister-in-law called the manager, today (10-12-20) and was told the same thing and the manager hung up the phone. I could go on and on but I think you get the idea. As if the hurricane worries and destruction were not enough, we had to deal with being treated like second class citizens. I feel sure the unkindness and trying to take advantage of evacuees financially by this business establishment does not speak for the entire city of Jacksonville but you should avoid this motel
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Date of stay: October 2020
Rooms
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Service
Room Tip: Rooms on the back side do not have a good view.
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Lindy P wrote a review Sep 2020
1 contribution
Everything was great! Helped us find a place for our dog to be boarded. Right down the road from the hotel so we could go visit her. A very pleasant stay until we could return home. One employee even offered to keep our dog at her house the first night until we could find a place to board her. Definitely our go to place if we have to evacuate again.
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Date of stay: August 2020
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Jessica W wrote a review Aug 2020
1 contribution
When I arrived, the front desk staff was very friendly and made the check in process super easy & fast! My room was clean, & I love the extra provisions they are taking because of covid!! Breakfast was okay, nothing special, but so glad to see all the hand sanitizer stations threw out the hotel!! We will be back! My kids truly enjoyed them self’s! 💜
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Date of stay: August 2020Trip type: Traveled with family
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TheBattman1 wrote a review Feb 2020
Highfill, Arkansas123 contributions48 helpful votes
I stayed at this property last September and had no issues. Clean room, friendly staff, etc. So when I had another meeting in Jacksonville, TX, I again had my church treasurer book me here. First thing that was different was, while the reservation was made the same way as last September, with the same card, and paid in advance, I had to provide a card for “incidentals” this time (I travel on church business several times a year all over)- a pre-charge of $50 that will be “returned to the card after my stay). What incidentals? There’s no drinks in room, no room service. What am I pre-paying for? What are they calling “incidentals”? Second disappointment- I rarely even bother to turn on a TV in a hotel room. But impressed the power button on the remote and the screen came on to show a sex scene with a woman’s fully-exposed breasts. I have no idea what channel it was on (I just pressed the power button to turn it back off) but not exactly what I expected or wanted to see. That being said, room does again appear to be clean and in-order.
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Date of stay: February 2020Trip type: Traveled on business
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Terry B wrote a review Jan 2020
Taylor, Louisiana1 contribution
Very hateful people run this place. I have never stayed at a Holiday Inn that was rude as these people are. Everyone working in this place has an attitude mad at the world. Need to find a friendlier manager maybe the help would be better.
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Date of stay: January 2020Trip type: Traveled on business
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Response from IHGService, General Manager at Holiday Inn Express Hotel & Suites Jacksonville
Responded Jan 30, 2020
Hello 24terryb, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will directly speak to the General Manager regarding the concerns you raised, particularly about the hospitality and attitude of the service that was provided to you, so that we can make the necessary changes and provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. Hector P Case Manager IHGService
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PRICE RANGE
$82 - $129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites jacksonville
LOCATION
United StatesTexasJacksonville
NUMBER OF ROOMS
68
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Frequently Asked Questions about Holiday Inn Express Hotel & Suites Jacksonville
Which popular attractions are close to Holiday Inn Express Hotel & Suites Jacksonville?
Nearby attractions include The Texas Basket Company (2.0 miles), Vanishing Texana Museum (2.0 miles), and Bob Lee Bows (3.8 miles).
What are some of the property amenities at Holiday Inn Express Hotel & Suites Jacksonville?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express Hotel & Suites Jacksonville?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Hotel & Suites Jacksonville?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hotel & Suites Jacksonville?
Conveniently located restaurants include Sylvia Maes Soul Food, Legends Old Time Burger Cafe, and The Sadler's Kitchen.
Are there opportunities to exercise at Holiday Inn Express Hotel & Suites Jacksonville?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Express Hotel & Suites Jacksonville?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Hotel & Suites Jacksonville offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Is Holiday Inn Express Hotel & Suites Jacksonville accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.