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Extended Stay America - Dallas - Las Colinas - Carnaby St.

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Extended Stay America - Dallas - Las Colinas - Carnaby St.
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54 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Dallas - Las Colinas - Carnaby St.
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Showing 54: English reviews
Malvern, United States
Level Contributor
3 reviews
1 of 5 stars Reviewed October 20, 2013

The rooms were not clean. Pet hair/dander on the chair causing me an allergic reaction. I had red itchy whelps on my body because the staff would not respond to my request to remove the pet hair. Mold in the bathroom/shower. Front Desk cust. service rep. Iman is deadpan, rude & short with paying customers. Asst Mgr nice but ineffective... More 

Helpful?
Thank Janice K
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Janice - I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for your uncomfortable stay at our hotel. Please know, I am working with our housekeeping and maintenance staff to ensure our level of cleanliness in enhanced and our inspection policies are being followed more closely. As for your reservation, since it was made... More 

2 reviews
2 of 5 stars Reviewed October 6, 2013

I made a reservation for this hotel 3 days before my stay was to take place. I booked via the Extended Stay website for a deluxe room. When I got to the hotel I was very upset to hear that my room was not available and that I was given a downgraded room. Which would not be good enough for... More 

Helpful?
Thank 1ClassieLadie
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. The situation you described regarding the overbooking is truly regrettable. We are very sorry for your experience. In response to your feedback, I am retraining the front desk with regard to issues involving any overbooking and guest satisfaction. We continually work to improve our hotel, so I really appreciate you providing... More 

Irving, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 2, 2013

Moving to Dallas I have about 5 weeks before my house is ready. I have been here 4 of those weeks It's nice, has everything you need in short walking distance, safe and plenty of parking. I would recommend.

Helpful?
Thank Danny D
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Danny - I want to thank you for taking the time to post a review of your stay. I'm glad that you are feeling comfortable and safe at the property. Also, I am pleased that you found our location to convenient. Congratulations on your relocation to Dallas. Thank you again for your review. It would be our pleasure for you... More 

1 review
5 of 5 stars Reviewed September 14, 2013

Truly a bargain. We were located right in the middle of all the places we wanted to be. Very friendly staff and clean facility. Quiet surroundings and we felt most at home during our stay. We will definitely book here again.

Helpful?
Thank strengthfromweakness
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel's location and the level of cleanliness throughout our hotel. As well, it is great to know that our staff provided you with such great service and you felt at home during your stay. The staff and I... More 

Reno, Nevada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2013

Bugs, dirt, and needs paint. grounds and area nice. Felt safe but every day more bugs showed up. Desk was not that helpfull with issue. Bathroom corners filthy and floors had dead raoches still there.

Helpful?
1 Thank phamic9
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 1, 2013

I would make sure that the room is very clean before staying in it or buy some Lysol. Overall the hotel stay was fine. The location is nice and the people were not loud. I just didnt understand why it wasn't clean.

Helpful?
1 Thank Fancy1226
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your cleanliness expectations. As this hotel’s manager, I can assure you that I have addressed this issue with all of our... More 

Irving
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 3, 2013

I called front desk to tell them I found bed bugs in the room and they sent a girl to check it out. I showed her the bed bugs and she told me I don't think that's bed bugs. So I googled pictures of bed bugs to prove to her it is bed bugs! They were very rude and act... More 

Helpful?
2 Thank Hadiya R
Manager_11525, Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

I appreciate you taking the time to write a review of your experience with us. The experience you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I would love the opportunity to gain some additional information regarding the room you occupied. Please contact me, at lco@extendedstay.com, so I may properly address this... More 

Chennai (Madras), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 2, 2013

A good hotel for single who is on a business trip. the hotel is neat and the staff are frindly and helpful. Great location all the necessary facilities are nearby. The hotel also provides pass for LA Fitness.

Helpful?
1 Thank selvadevan
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. I am so glad to hear that our staff was friendly and helpful. As well, that you found the amenities we offer and our hotel's overall location to be a huge benefit while traveling for business. Thank you again. I do hope that you will return to our hotel, or any... More 

El Dorado, AR
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 3, 2013

When I pulled up, we were happy with the place. When checking in, the staff was friendly and efficient. Getting into the room and it was a different story. This was one of the dirtiest hotel rooms I have ever been in. We were only going to be sleeping there for about 4 hours or I would have left immediately.... More 

Helpful?
1 Thank Mindy M
DFWCC, Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay here with us was an unpleasant one. In response to your feedback, I am currently addressing the issues you mention in your review. I appreciate you bringing this to our attention. If you would like to discuss this further,... More 

Pflugerville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

Pros: 1. Friendly staff 2. Clean rooms 3. Free Wi-fi 4. Good location. 5. Close to walking/running trails 6. Close to restaurants 7. Nice and quiet neighbor hood. Cons: 1. Low level sound proof in the room, noise from adjacent rooms can be annoying, sometimes.

Helpful?
1 Thank venky K
DFWCC, Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had so many nice things to say about the site, staff and area. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Dallas - Las Colinas - Carnaby St.

Address: 5315 Carnaby Street, Irving, TX 75038 (Formerly Homestead Dallas Las Colinas)
Location: United States > Texas > Irving
Price Range: $66 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Dallas - Las Colinas - Carnaby St. 2*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Dallas Las Colinas Hotel Irving
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