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Extended Stay America - Dallas - Las Colinas - Carnaby St.

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Extended Stay America - Dallas - Las Colinas - Carnaby St.
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54 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Port Isabel, Texas
2 reviews
2 of 5 stars Reviewed May 9, 2016 via mobile

Got a great price on Hotels.com for a business trip. Room was nice. Nothing great though room wasn't cleaned after the first day staying there. I thought it would come with pots and pans etc to cook. That was stated in the promotional material, but it wasn't available for two days. I brought food to cook in the kitchenette. Clerk... More 

Helpful?
Thank mannydelarosa
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. I am so disappointed that hear about the service issues you experienced. Please accept my apology. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. We provide housekeeping services to... More 

Herndon, Virginia
2 reviews
2 of 5 stars Reviewed April 20, 2016 via mobile

We were new to this place so thought it would be near to work and restaurants and booked for 20days and price was working for us but after entering to room I can smell the pets and the room was very small it look different from the photo which was on web, even paper towels was not there, bathtub was... More 

Helpful?
Thank Sowmyakira
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our housekeeping staff to ensure that each guest has a... More 

Irving, Texas
1 review
5 of 5 stars Reviewed March 24, 2016

This was a lovely, well kept place to stay. It was quiet, the staff were very kind and helpful. The woman who checked me in, Jennifer Garner was pleasant and the coffee was really good! I requested an extra towel, and Cynthia brought it right away. The room was clean and bed fresh. I recommend this hotel!!!

Helpful?
Thank elfn1957
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our exceptional customer service and comfortable accommodations! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Minneapolis
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed March 23, 2016

Dirty, filthy, gritty, and even a little creepy. This place is not fit for man nor beast. I made the mistake of getting a place close to my office in a very nice area of town. All surroundings are clean and safe, except the other long term budget stay hotel down street. Room has following issues - dirty towels, broken... More 

Helpful?
Thank Joe S
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our staff; however, I am so disappointed to read about the room conditions you experienced. Please accept my apology. In response to your feedback, I will be retraining our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thank you... More 

McKinney, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 9, 2015

Very good stay experience; clean rooms and easy access to the hotel room as you park immediately in front of your room (if space is available). These rooms are apartment style and there are 3 different buildings located parallel to one another. Staff was very friendly and accommodating. It was slightly noisy and the walls were thin so it sounded... More 

Helpful?
Thank BusinessTraveller903
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the staff and the accommodations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Irving, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 23, 2015

This hotel is absolutely disgusting from top to bottom. The first room we were assigned, clearly had someone living in it. We opened the door, and were confronted with a stench, and their clothes strewn about. Our second room, smelled of sewage. As the night went on, the odor changed from urine, to fecal matter. This was on top of... More 

Helpful?
1 Thank KatColwell
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and I will be retraining our entire staff to make sure our rooms are thoroughly cleaned and inspected to our company’s high standards. Thank you very much for providing us... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 22, 2015 via mobile

I booked this with Priceline and got a great great deal, yet... I would definitely consider this a 1 and not 2 star. The lady at the front desk is very kind and helpful but the guy was very rude. The stove didn't work and I couldn't get the room changed to another. The only window opens into the outside... More 

Helpful?
Thank Jacqueline L
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be meeting with our staff to review the importance of providing each guest with professional customer service as well as making sure rooms are thoroughly inspected prior to guest... More 

1 review
1 of 5 stars Reviewed May 15, 2015 via mobile

If you are looking for something clean or worth your money might want to look elsewhere. If you complain about cleanliness or about anything that is broken (which there is plenty example: toilet constantly flushing, broken stove, poor wifi, dirty carpet, moldy bathroom, etc) they seem to get offended. But they do little to rectify the situation. If you are... More 

Helpful?
Thank Samuel M
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will work to make strides to improve our hotel and service to make sure your experience is not repeated. Thank you very much for providing us with your feedback.... More 

Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 26, 2015

These rooms are small and cozy - they have an electric stove, fridge and microwave. An iron and board is included. They have flat screen TV with good channels. WiFi is included. city bus from DART could get you there - but I would recommend rental car. PS - Where you turn is near Benihana - have Mapquest directions.

Helpful?
1 Thank Judy F
Dallas, TX
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 25, 2015

I booked this room via Hotwire, which makes me not trust their 2 star hotels at all now. There are decent brands in this level of hotel, so the star rating was no excuse. This hotel is in a nice part of Dallas (Irving) and the exterior of the hotel is great. That's where any positives stop. I opened the... More 

Helpful?
1 Thank Dallasguy62
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Carnaby St., responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that you experienced cleanliness issues during your stay. Please accept our apologies. To make sure this doesn't happen again, my staff and I will be evaluating our cleaning process and making sure rooms are thoroughly inspected so each guest has a clean... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Dallas - Las Colinas - Carnaby St.

Address: 5315 Carnaby St, Irving, TX 75038-3111 (Formerly Homestead Dallas Las Colinas)
Location: United States > Texas > Irving
Price Range: $66 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Dallas - Las Colinas - Carnaby St. 2*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Dallas Las Colinas Hotel Irving
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