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Extended Stay America - Dallas - Las Colinas - Green Park Dr.

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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
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56 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Garrison, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 2, 2016

I have been staying at the west chase extended stay now for at least a year and a half. The management and the staff are all terrific. They make me feel like royalty every time I come. I would not even think about trying another place. Thanks to Miss Maria Rodriguez and her staff who make it like a home... More 

Helpful?
Thank DSarkies
Manager_11525, Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you so much for sharing your experience with us. I am proud of our team for giving excellent customer service. We take customer service seriously, and I am glad you reaped the benefits. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Fort Worth, Texas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 15, 2016

I've stayed at this property several times over the last few years and really like it. The staff is great, the rooms well equipped, and a very convenient location. Housekeeping is only weekly, but that is enough for me and they do a great job. Free coffee, fruit, and granola bars in the morning are a nice touch. My only... More 

Helpful?
Thank DonfromTexas
Manager_11525, Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to share your comments in a review. It is pleasing to know that not only did our staff provide excellent customer service, but you found our other amenities including the grab-and-go breakfast and hotel location to your liking. Thank you again for sharing your experience with us. We would love to see you again,... More 

The Colony, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2016

I would highly recommend staying at the Extended Stay America in Las Colinas. The rooms were very clean and the service was always friendly and accommodating. The pool is large enough for many families to enjoy. They have a gas grill for guests to use, which I did, and a great selection for breakfast snacks in the mornings. The coffee... More 

Helpful?
2 Thank Dan H
Manager_11525, Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

We appreciate your kind words in your review. I am glad to see you enjoyed our amenities and our grab-and-go breakfast. It's also good to know you took advantage of our grills for guests. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

crestline
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 9, 2016 via mobile

This hotel had horrible service. They only clean the room once a week after you had been there a week. So during a 13 day trip, my room was serviced once. If you wanted clean towels or sheets, you had to bring them to the front desk yourself. When we asked for additional pillows we were told we didn't need... More 

Helpful?
1 Thank Brandie C
Lufkin, TX
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 10, 2016

We made reservations for the Extended Stay America next door thru priceline, but when we arrived, they told us they were overbooked so we were bumped to this hotel. We were in the 2nd building, first floor. Front desk clerk was friendly and informative. Room was clean and spacious, two double beds and a sleeper sofa. Main issues in our... More 

Helpful?
Thank moorean6
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 7, 2016 via mobile

I stayed at this location for a month and a half. The plumbing constantly clogged. Also, I was supposed to have my room cleaned once per week. I had to frequently request my room cleaned because it would not be cleaned on the scheduled date. Lastly, I was told I didn't have to pay a weekly rate for one week... More 

Helpful?
1 Thank Josephjones1911
Covington, Georgia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 10, 2016 via mobile

I will never stay at an extended stay ever again. Reserved and got a conformation on 2 rooms. Got there 30 minutes later and was told only one room was available because other one was dirty. So I slept on plastic cover on fold out couch with no pillow or cover. So next day I was sent to another extended... More 

Helpful?
1 Thank joncat0930
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 24, 2016 via mobile

There are two Extended Stay America's right next to each other. Extended Stay and Extended Stay Deluxe. It would be nice if they added Deluxe to the sign of the Deluxe one. Once I got the right place it was about 11pm. The front desk clerk mentioned that I barely made it before she left. I'm assuming they shut down... More 

Helpful?
1 Thank Greg B
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

I appreciate you bringing your experience to our attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are implementing deep cleaning and preventative maintenance procedures as well as thoroughly inspecting our rooms. We continually work to improve our hotel, so I really appreciate... More 

Chattanooga, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 23, 2016 via mobile

My room was in the 2nd building by the door going outside. All night there were people yelling and slamming doors, the hallway smelled horrible and the room was not clean. When I called the front desk about the noise I was told there was nothing they could do, it was 1am! The staff was not friendly at all and... More 

Helpful?
1 Thank athenascott
Manager_11525, General Manager at Extended Stay America - Dallas - Las Colinas - Green Park Dr., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will be making sure that each guest receives professional customer service. Additionally, we will make... More 

Martinsburg, West Virginia
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed January 15, 2016

This hotel had at least two buildings. We were in the second one. On entering the building, a terrible odor filled the hallways. Entering the room, the carper appeared as though it had not been vacuumed and the place just felt dirty. The elevator beeped constantly all night long and our room was right by the elevator. The door going... More 

Helpful?
1 Thank Diam0nd00
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Dallas - Las Colinas - Green Park Dr.

Address: 5401 Green Park Dr, Irving, TX 75038-6924 (Formerly Extended Stay Deluxe)
Location: United States > Texas > Irving
Price Range: $91 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Las Colinas - Green Park Dr. 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Extended Stay Deluxe Dallas Las Colinas Hotel Irving
Extended Stay Irving
Irving Extended Stay
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