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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Dallas Fort Worth Airport
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 88 in Irving
Location
4.2
Cleanliness
4.4
Service
4.3
Value
4.1
GreenLeaders GreenPartner
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Valet parking
Wifi
Paid internet
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Massage
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Fireplace
Room service
Safe
Coffee / tea maker
Flatscreen TV
On-demand movies
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
Full view
Contact
4545 W. John Carpenter Freeway, Irving, TX 75063
Getting there
Rental CarsSee all Irving rental cars
1538Reviews19Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We were not expecting to stay in Dallas, but our flight to Denver got diverted due to bad weather. Given a stressful flight experience, we were very happy to arrive at the Westin. The staff were very friendly and helpful, the room spacious, clean and quiet. Nice bar and restaurant area, with very good food.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded 2 days ago
Hello Clovergro, Thank you for choosing to stay with us at The Westin Dallas Fort Worth Airport and for taking the time to share your feedback. We certainly understand how stressful flight issues can be, so we are happy we could assist in making your unexpected visit a more relaxing experience. Your compliments regarding our property, as well as our associates, are greatly appreciated and will be a pleasure to share with our team. Thank you once more. It is our hope we can welcome you back, preferably for a planned trip, in the future! Scott Stewart General Manager
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Mets Westin standards. Clean room, very spacious, Starbucks in hotel, good bar. Very close to the airport. Staff was attentive and I had a pleasant stay. Normal for the most part. Didn’t see a lot of masks and open from my perspective. Will stay again.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded 3 weeks ago
Hello USAR0adWarri0r, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching and pleasant stay. We appreciate your generous comments regarding our attentive service, convenient location and spacious accommodations. It is our hope that you will choose us every time your travels bring you to our area. Thanks again! Scott Stewart General Manager
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I am a commuting airline employee. I frequently stay at this location--several times a month throughout the year. The customer service here is impeccable. The staff is top notch. They have become like family to me. Bright, shining, welcoming faces who go above and beyond to make you feel welcome and valued. Omar, Sundip, Bradley, Megan in the Byrn Grille. Stellar folks. The entire front desk--Lilly, Gailea, my girls--every one of them--always taking care of me with positive attitudes and absolute sincerity--even helped me during a family emergency (thank you, Kassandra). The airport shuttle crew--the best dispositions--they greet me by name and are always there to retrieve me within 15 minutes of requesting a pick up. Whatever customer service training and hiring practices this particular Westin uses should be the Gold Standard for the entire Marriott collective. The Westin DFW is my home away from home and I cannot commend the staff enough for their authenticity and commitment to customer service.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded 4 weeks ago
Hello Mobile12921021977, First, we hope all is well with your recent family emergency. There is nothing more stressful than traveling, yet traveling for work, when something like this happens. On a more positive note, we do wish to thank you for your continued support of our hotel and for taking the time to recognize our associates. Our associates are committed to elevating all of our guests' experiences, so it is wonderful to hear of the personal touches added to each of your visits. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you once more. It is our hope we will get to welcome you back to your second home at The Westin Dallas Fort Worth Airport again soon. Scott Stewart General Manager
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The hotel is pretty. The bar was great. But … I got zero sleep. Freeway noise (and I was on the 13th floor) was dreadful. Up all night. After a sleepless night I showered to discover my room lacked a blow dryer. Huh????? I didn’t have the time to call the desk so that’s as unfortunate. According to others I asked their room did come with one. But mine didn’t. And after a horrible night of sleep- it was a rough way to leave. If I had to stay at Dallas airport again I’d likely pick this hotel. But be mindful of room location and amenities. I left a very tired traveler
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Mar 29, 2022
Hello GettinBye, Thank for your recent stay and for your feedback. We are pleased that you enjoyed our beautiful facilities and bar setting. However, please accept our apologies for the issues you experienced due to noise. We are grateful for feedback that helps us plan for future improvements, and we appreciate your patience. In the future, please do not hesitate to let our team know of any concerns such as this, as we will do everything in our power to ensure your comfort and satisfaction. Thank you again for choosing us; we hope to be your hotel of choice the next time you are in the area. We are sure you will have a more restful experience. Scott Stewart General Manager
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I will say the service at the Westin has been phenomenal words can’t even describe the experience I’ve had from the bar being taking care of by Megan and her awesome drink to Ingrid and her exceptional service in the restaurant to lily and her beauty and kindness at the front desk and the general manager Dione was mind blowing they went above and beyond to make me feel welcomed and at home I will say if I’m in Dallas there is no other hotel I would even look at everything was beyond perfect I recommend to all my friends and family if you don’t know you better go find out
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Feb 4, 2022
Hello kwamm2022, Thank you for staying at The Westin Dallas Fort Worth Airport and also for your wonderful feedback. We appreciate your gracious comments about Megan, Lily, Ingrid, and Dione and their attentive hospitality. We are proud of their commitment to providing exceptional service; we will enjoy sharing your compliments with them acknowledging their devotion to enriching guest experiences. Thank you again, and we look forward to welcoming you back soon. Scott Stewart General Manager
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I stay here several times a month. I am a platinum bonvoy member and cannot say enough about the staff at this hotel. Halle has such a bright personality and is very professional. She really puts a smile on the faces of the customers at the Westin. Dannyfer is so helpful and kind as well. Both of them really do their best to meet the needs of the customers at this hotel. Even under pressure and with upset travelers, it is apparent they truly care and try to do their best. The rooms are clean and always ready, the beds are super comfortable. The gym is top notch. The restaurant staff is great as well. It is nice to see the lounge back up and running. I cannot fail to mention that the drivers KT, Tony, Shannon and Roderick are always efficient and helpful. KT is a gem and remembers the frequent travelers. Such a nice thing to see in this day and age. Great location, not just for airport needs!…
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Date of stay: December 2021Trip type: Traveled
Value
Rooms
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Dec 8, 2021
Hello Cleighfly, Thank you for your continued support of The Westin Dallas Fort Worth Airport and also for your feedback. We appreciate your gracious comments about our associates and their attentive hospitality. Halle, Danny, KT, Tony, Shannon, and Roderick are true examples of the type of hospitality we are glad to be known for. We are proud of their commitment to providing exceptional service; we will enjoy sharing your compliments with them acknowledging their devotion to enriching guest experiences. Thank you, as well, for your generous compliments regarding our refreshing accommodations, state-of-the-art gym facilities, and innovative dining options. Thank you again, and we look forward to welcoming you back soon. Scott Stewart General Manager
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I have been staying here every year after Thanksgiving for 8 years and this was by far the worst stay. It wasn’t just one thing but a combination of poor customer service and poor attitudes by employee’s. The good: Rooms have updated technology and modern look/feel. The beds are comfortable. The bad: Room not cleaned 100% after last use. Found used q-tips in bathroom on the floor by the toilet, bottle of half used soda in the fridge. Restaurant host was rude. I asked if we could order food to go and he said “you could just go to the bar and order it from there but whatever I guess I will take your order”. Airport Shuttle driver was rude in the morning when trying to catch the shuttle. He was more worried about the “contract” that is had with the airlines. He said his priority is taking them to the airport. The price is fair for the quality of stay you get. Just expected more as it is my go to location but guess we will to change it up next time.…
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Date of stay: November 2021Trip type: Traveled
Room Tip: Avoid the gas station and Denny’s across the street from the Westin.
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1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Nov 29, 2021
Hello Ddb2422, We appreciate your patronage throughout the years and would like to thank you for sharing what you continue to enjoy about our property. However, we do want to extend our apologies for the issues you had with our housekeeping services and the overall hospitality issues you encountered. As you know from your previous visits, this is not normal. We hope you will accept our sincere apologies. Your feedback is essential as we continually strive to improve our guest experience, and we will use it to make sure your next visit is exceptional in every way. Thank you for being our guest, and we hope to have the pleasure of hosting you again soon. Scott Stewart General Manager
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Ingrid, Josue and the team at the bar were absolutely exceptional, prompt and sweet! Their mixed drink Duke City was the perfect balance of sweet and booze! Ingrid was incredibly nice, caring and very knowledgeable! By far one of my best hotel restaurant experiences I’ve ever had! I tipped well to let em know how excellent the service was and I hope you do the same!
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Nov 26, 2021
Hello T6988FBjoea, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Dallas Fort Worth Airport and that our attentive associates in BRYN Western Grill helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit! Scott Stewart General Manager
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This hotel has potential but is in need of renovation. The staff is friendly and the lobby is nice. But the beds and furniture need to be replaced. The surrounding area also isn't great. There is a Denny's and a gas station within walking distance, but not much more.
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Date of stay: November 2021
Value
Cleanliness
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Nov 7, 2021
Hello Sightsee585201, Thank you for your review and for choosing us during your time in the Dallas/Fort Worth area. We are pleased to you enjoyed your overall stay. We understand your comments regarding the furniture in your guest room, and they will be used to plan for future updates and for refreshing our hotel. We continue to receive high marks for our attentive hospitality and cleanliness, and we appreciate feedback that helps us improve moving forward. We are also sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend local restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you once more. We hope to have the opportunity to host you again. Scott Stewart General Manager
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I attended a small conference at this hotel. The beds were comfy, the staffers were courteous and helpful, the food was pretty good by large-scale banquet standards, and the airport shuttle was prompt and complimentary. Lobby and meeting spaces were fresh and appealing, but my room was tired. Everything worked, but the decor and fixtures looked worn and the room, although clean, didn't have that spotless feeling. The window was noticeably dirty on the outside. In the age of COVID, something should be done to make stairs a usable option to elevators; the Westin's stairways are the "security" kind that dump you out at an alarmed emergency exit -- no way to exit to the first floor. And the night before I checked out, I noticed that the carpet on the "unused" side of the bed was soaking wet. To her credit, when I mentioned it at checkout, the manager on duty seemed sufficiently chagrined, said it was probably an A/C leak, and promised to send someone up right away now that the room had been vacated. I'll also ding this hotel for offering zero lunch options. The hotel restaurant isn't open for lunch, there are no grab-and-go lunch options at the in-hotel Starbucks, they weren't offering room service because of the pandemic, and the only eatery within easy walking distance for the time-pressed is Denny's. Fortunately GrubHub came to the rescue, but I've never before encountered a "full service" hotel that had absolutely no options available for lunch. Finally, I was a bit concerned about noise because my room faced both a freeway and the DFW arrival runways. The noise was audible, but fortunately arrivals and departures traffic seemed to cease overnight because my sleep was not disturbed.…
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Date of stay: September 2021Trip type: Traveled
Location
Service
Sleep Quality
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Sep 21, 2021
Hello horseandhounds, We appreciate the time you took to share about your experience, especially with such detail. We can certainly understand your comments regarding the age of our hotel, and they will be used to plan for future updates and for refreshing our hotel. We continue to receive high marks for our attentive hospitality and cleanliness, and we appreciate feedback that helps us continually improve moving forward. Additionally, please accept our apologies for the issues you experienced due to the airport noise. Again, we are grateful for any feedback that helps us plan for future improvements, and we appreciate your patience. Lastly, we regret any disappointment with some of our services not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. Thank you once more. We hope to have the chance to welcome you back for a more seamless travel experience. Scott Stewart General Manager
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PRICE RANGE
$155 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin dallas fort worth airport hotel irving, westin hotel irving, westin irving, irving westin
LOCATION
United StatesTexasIrving
NUMBER OF ROOMS
506
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Claim Your Listing Frequently Asked Questions about The Westin Dallas Fort Worth Airport
What are some of the property amenities at The Westin Dallas Fort Worth Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Westin Dallas Fort Worth Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Dallas Fort Worth Airport?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Dallas Fort Worth Airport?
Conveniently located restaurants include BlueFire Grill, Whataburger, and Denny's.
Are there opportunities to exercise at The Westin Dallas Fort Worth Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Westin Dallas Fort Worth Airport have an airport shuttle?
Yes, The Westin Dallas Fort Worth Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Dallas Fort Worth Airport have airport transportation?
Yes, The Westin Dallas Fort Worth Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Dallas Fort Worth Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Dallas Fort Worth Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Dallas Fort Worth Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Dallas Fort Worth Airport?
The staff speaks multiple languages, including English and Spanish.