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Room & Suite (84)
Dining (24)
About
#19 of 88 hotels in Irving
Location
4.2
Cleanliness
4.4
Service
4.3
Value
4.1
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Valet parking
Wifi
Paid internet
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Massage
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Fireplace
Room service
Safe
Coffee / tea maker
Flatscreen TV
On-demand movies
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
Contact
4545 W. John Carpenter Freeway, Irving, TX 75063
Getting there
Rental CarsSee all Irving rental cars
Nearby restaurants
Via Real Restaurant
811 reviews4.9 miMexican
Oldwest Cafe
606 reviews4.6 miAmerican
Hard Eight BBQ
2,055 reviews2.6 miAmerican
Meat U Anywhere Bbq & Catering
370 reviews4.8 miAmerican
See all nearby restaurantsNearby attractions
The Escape Game Grapevine
1,515 reviews3.9 miGame & Entertainment Centers
Corky's Gaming Bistro - Grapevine
434 reviews4.1 miGame & Entertainment Centers
Texas Star Dinner Theater
487 reviews4.2 miTheaters
Grapevine Historic Main Street District
1,449 reviews4.4 miHistoric Walking Areas
See all nearby attractions1555Reviews19Q+A100Room tips
Reviews
Traveler rating
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- 473
- 202
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- 70
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Most Recent
DO NOT STAY HERE. I stayed here and had my girlfriends diamond necklace stolen by housekeeping… Once asked upon the subject, front desk doesn’t even provide information in regards to the supervisor. Lousy.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded 1 week ago
Dear 154westins, Thank you for your feedback and for being our valued guest. We regret the negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. Our hope is to resolve this situation quickly and follow up with you directly. Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The higher end of the hotel chain, I expect better service. The point of early check in with arrival time is so the room will be ready when you arrive and able to get in with mobile key. My flight was delayed over one hour so definitely should be ready. First I was given the wrong room number, then when I did get to my room it was not ready. Garbage bag on the table, garbage can in the hallway, toilet seat completely up, no shower mat. Spoke to front desk, told that they were sold out and that was the only king bed room, after I explained the condition of the room offered to move me next day. Next day after work I checked with front desk only greeted with blank stares by two and say nothing was arranged and asked me why again. Asked about mobile key and was told it really does not work. Offered one room but my room seemed to be in better condition so I decided to stay. The 2nd night, again the bathroom has no shower mat, didn’t replace additional towel, the toilet seat up 😌. As a titanium elite lifetime member I’ve stayed in many different ones within the chain. Most of the time was given an upgrade and with much better service even with the lower brand. Had better experience when I stayed at the Element hotel and the breakfast was better than the club lounge here with variety.…
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Date of stay: October 2022Trip type: Traveled on business
Room Tip: Lots of other hotel brands within the same chain near by. Free parking. Mobile key option does...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Oct 6, 2022
Dear acli, Thank you for choosing our hotel and for your comments. We sincerely apologize for the service issues you outlined and the oversights made while servicing your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. Please also know, we try to make every effort to provide room changes based on our availability; therefore, we regret not meeting your expectations. We hope you will give us another opportunity to show you our commitment to exceptional hospitality. Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for one night after missing connection. Last minute rate was good, and TA reviews decent. Was upgraded to a suite with my Bonvoy status, which was nice as that doesn't always happen. Property was not busy, I'm guessing pretty low occupancy rate for the Sunday of Labor Day. The Suite was one I believe is not used very frequently. Third floor, past HR office at the end of a hallway. Room was ok. Dark, kinda Dank smell-Just not fresh. Slept ok, but not great Maybe because it was a lower floor, IDK but it just was kinda un-fresh. hard to describe . Used the club lounge which was huge. Good variety for breakfast, nice staff throughout. Shuttle to airport is advertised as hourly on paper work but ran every thirty minutes. Quick trip to airport for our AM flight. There is not much else close by to this property, so unless you have a car or want to UBER you are kinda of stuck. Hotel bar and staff were great. Didn't explore much else of property. May or may not stay here or explore another Marriott property close by if needed (there are a few). Overall nice staff throughout, dated room, common areas were nice.…
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Date of stay: September 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Extremely unpleasant and difficult process to get a shuttle from the airport to the hotel with a long wait. Shuttle only goes back to the airport once an hour - didn’t work with our flight at all (already an abbreviated sleep with flight and Westin shuttle issues). Otherwise the room was comfortable.
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Plan to pay $15-$20 for a Lyft or Uber
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Aug 31, 2022
Dear alibrygotta, It was our pleasure welcoming you to The Westin Dallas Fort Worth Airport. While you liked our comfortable accommodations, we regret the shuttle timings were not to your satisfaction and the inconvenience this caused you. We will share your comments with the appropriate individuals as we always look for ways to improve. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to your next stay. Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were here for a Tool show and the staff here handled the crowd very well. It was a very eclectic crowd that was taken care of above and beyond! Thanks Megan Tiambeng for the drinks. Being on a lower level we never heard the planes flying over while in the room.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had the absolute best stay at this particular hotel thanks to the supervisor Dionne Pujol!! She was prompt, pleasant and extremely eager to assist with making sure my stay was top notch and enjoyable. This will always be my top pick when visiting the area. Thank you!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Aug 2, 2022
Dear Dream47920690047, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay. We are also happy to learn about the exceptional service you received from Dionne and how she exceeded your expectations. We will enjoy sharing your compliments with her. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk manager Dion what is the best personality her knowledge of the hotel very warm and very friendly we got stuck at the airport and she made our stay very comfortable and the kids really enjoyed the fact that she even gave them a treat the hotel can use a little bit of work but it’s a Beautiful Pl., Thanks a dionne for a wonderful adventure
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My boyfriend and me came here for a getaway and we were eager to try the drinks ! Corina helped us in letting us know some great drink options and let’s just say she did not disappoint!! I look forward to coming back just for the bar !!! The drinks just were amazing
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Jul 21, 2022
Dear jasminepC2400PD, Thank you for sharing about your visit to The Westin Dallas Fort Worth Airport; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great experience; therefore, we are pleased to know our onsite restaurant and bar enhanced your time with us. We appreciate your gracious comments about Corina and her attentive hospitality. We are proud of their commitment to providing exceptional service; we will enjoy sharing your compliments with them, acknowledging their devotion to enriching guest experiences. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came with my friends and I absolutely loved the way Pricilla made our drinks ! My friends and I plan on coming back and definitely hope to become regulars with Pricilla ! She provided nothing but amazing service !!!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Jul 21, 2022
Dear Janehernandez1, Thank you for choosing The Westin Dallas Fort Worth Airport for your recent visit while you and your friends were here to enjoy drinks. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Pricilla; we will enjoy sharing your compliments with her. We are thrilled to read that you have already decided to visit with us again, and we look forward to having the pleasure of hosting you once more. Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Customer service here is lacking. I understand it’s hard to find help after recovering from the pandemic but have some standards. As this being a Westin, I would expect some level of class. The 2 very young (minded) girls working behind the bar were an embarrassment to this establishment. If I wanted to dine in a rauncy restaurant I would have taken an Uber somewhere else. These girls were very unprofessional. The manner in which they spoke to myself and other patrons with such vulgarity - using curse words as adjectives - was incredibly offensive. They paid more attention to their phones and personal conversation than doing their jobs. An area they should work on since they don’t seem to know how to make any drinks. I ordered a margarita to which was all tequila. The front desk staff was attentive, they seemed new but were more hospitable than the “bartenders”. The beds were comfortable and the shuttle service was greatly appreciated. Hopefully they work on the customer service (in the restaurant) and hire people with more experience and hospitality.…
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Dallas Fort Worth Airport
Responded Jul 21, 2022
Dear RGJ-AF, Thank you for your recent review regarding your visit with us. Please accept our apologies for our associates not being attentive to your needs and for the unsatisfactory service you received during your time. We have shared your observations appropriately and taken appropriate action. We hope you will reconsider and visit with us again as we would like you to experience the revitalizing and intuitive hospitality for which we are known. Scott Stewart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$175 - $265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin dallas fort worth airport hotel irving, westin hotel irving, westin irving, irving westin
LOCATION
United StatesTexasIrving
NUMBER OF ROOMS
506
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Frequently Asked Questions about The Westin Dallas Fort Worth Airport
Which popular attractions are close to The Westin Dallas Fort Worth Airport?
Nearby attractions include The Escape Game Grapevine (3.9 miles), Corky's Gaming Bistro - Grapevine (4.1 miles), and Texas Star Dinner Theater (4.2 miles).
What are some of the property amenities at The Westin Dallas Fort Worth Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Westin Dallas Fort Worth Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Dallas Fort Worth Airport?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Dallas Fort Worth Airport?
Conveniently located restaurants include Via Real Restaurant, Oldwest Cafe, and Hard Eight BBQ.
Are there opportunities to exercise at The Westin Dallas Fort Worth Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Westin Dallas Fort Worth Airport have an airport shuttle?
Yes, The Westin Dallas Fort Worth Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Dallas Fort Worth Airport have airport transportation?
Yes, The Westin Dallas Fort Worth Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Dallas Fort Worth Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Dallas Fort Worth Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Dallas Fort Worth Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.