We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
4440 West John Carpenter Freeway, Irving, TX 75063
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Tripadvisor$144
Hotels.com
Booking.com$144
Sheraton.com$144
Travelocity$144
Priceline
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (126)
Room & Suite (76)
Dining (8)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton DFW Airport Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 88 in Irving
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.2
GreenLeaders GreenPartner
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Paid internet
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!
510Reviews8Q+A68Room tips
Traveler rating
  • 299
  • 114
  • 56
  • 19
  • 22
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
James E wrote a review Apr 2022
Edgerton, Wisconsin5 contributions4 helpful votes
Stay: 4/18/22 - 4/21/22 Property is maintained fairly well, except for some important details that show shortcuts were taken in the remodel. (Fixtures, switches, outlets, etc. That are tired and are glaringly ugly). There are motion sensors on the thermostat so if you don’t move a lot while sleeping you may wake up hot or cold. No maid service on multiple day services unless YOU ask. You won’t be asked. 2 towels for a 3 night stay wouldn’t work. When I asked for more towels on the 3rd day, I had to ask multiple times before they showed up 3 hours later. My last issue is probably more about Marriott status. I have a diamond Ambassador membership with IHG and am staying in a few places where there are not IHG hotels available conveniently so I thought I would build up a Marriott Bonvoy membership as well due staying up to 100 nights a year in hotels. So, currently I only have gold status with Marriott and they aren’t doing very well with attracting me to stay more. I asked for a 2pm checkout because of a late afternoon flight, and they would not accommodate. I know there upper tiers have guaranteed late checkouts, but if they strike out on the 3rd property I will stay at, I’m going to switch to Hilton and maintain the Diamond IHG status. After 2 Marriott properties this month, compared to countless IHG stays, IHG is way more consistent on the quality of stays.
Read more
Date of stay: April 2022Trip type: Traveled
Room Tip: Parking is ample. Make sure you ask for maid service on multiple stays
See more room tips
Helpful
Share
Response from Gilshanna Ragas, Guest Services / Front Office at Sheraton DFW Airport Hotel
Responded 4 weeks ago
Thank you for choosing to stay at the Sheraton DFW Airport Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your Survey with the appropriate hotel team members. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Read more
weegans wrote a review Mar 2022
10 contributions6 helpful votes
Booked this hotel specifically to go to the airport early am. We had a flight such that 5am shuttle was way too early, 6am a bit too late. We would have just taken the 5am if we had too, but the check in agent told us that the drivers could more than likely take us at 530a. So we called at 5am as instructed to be told that no one could take us at 530a and had to pay for an Uber instead from our airport hotel. Defeated the whole purpose of staying here. The agent we spoke to at 5am asked if we were part of some type of corporate meeting group as if we could have possibly been provided with the ride to the airport if we were.
Read more
Date of stay: February 2022
1 Helpful vote
Helpful
Share
Response from Gilshanna Ragas, Guest Services / Front Office at Sheraton DFW Airport Hotel
Responded Mar 13, 2022
Thank you for choosing to stay at the Sheraton DFW Airport Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your Survey with the appropriate hotel team members. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Read more
RLCZ70 wrote a review Mar 2022
Grand Island, Nebraska563 contributions33 helpful votes
+1
Business trip, two nights, close to DFW Airport, very nice shuttle driver, nice front desk staff, has a bar (Whiskey Tango) and plenty of seating area, lots of rooms for conferences, hotel is clean, first morning didn't have any warm/hot water for shower - told the front desk and they had someone repair it, but took two more showers and the water was only luke warm at best, some of the wall outlets are loose and won't hold a charger plug, rooms are nice but some wear and tear which I'm sure is from the constant use, has a fitness room
Read more
Date of stay: March 2022
Location
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from Gilshanna Ragas, Guest Services / Front Office at Sheraton DFW Airport Hotel
Responded Mar 7, 2022
Thank you for choosing to stay at the Sheraton DFW Airport Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your Survey with the appropriate hotel team members. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Read more
Kirsten f wrote a review Sep 2021
Sweet Home7 contributions
I picked this hotel since it had a restaurant and bar and was close to airport. The restaurant and bar did not disappoint! Marcos and Freddy were great! Our meal was delicious and my lemon drops were delicious! I have already booked this house for my next trip. Rooms are nice also!
Read more
Date of stay: September 2021Trip type: Traveled
Helpful
Share
Penny S wrote a review Aug 2021
2 contributions1 helpful vote
Wonderful experience.....We were enthusiastically greeted (and entertained while signed into our room.) by Tim. Thanx Tim for the warm, friendly welcome! I am a Marriott member and he offered us an upgrade to the top floor that actually had two connecting rooms. One looked like a meeting room...it was very big...with a couch bed, a big table and kitchen area, the other was about a third the size with a king bed. We were very comfortable. I could turn off the ac in my room and my son could keep his on...we slept well. We each had a bathroom with the best shower head, We even enjoyed a night swim in the pool. All was very clean and we had a great experience. We highly recommend The Sheraton DFW Airport Hotel!!
Read more
Date of stay: August 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Share
pmullican wrote a review Aug 2021
Houston, Texas3 contributions4 helpful votes
AC didn’t work properly. Engineering came to investigate and couldn’t help the situation. AC set on 60. Air was blowing 69.. WTF. No one offered for us to change rooms. Bar staff said we couldn't take our sodas into bar area when we wanted to order food to go. I had to sit in the lobby area while my husband order dinner. Terrible customer service Don't waste your $$ We are elite platinum members. Marriott needs to revaluate this property
Read more
Date of stay: August 2021Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from Jeremy Berlin, General Manager at Sheraton DFW Airport Hotel
Responded Dec 27, 2021
Please accept our deepest apologies for the service failures. This is not the guest experience we expect of ourselves and your feedback will help us improve for future stays. Thank you for letting us take care of your dinner, we hope that you enjoyed the food and that we will get another opportunity to demonstrate the level of service we are best known,
Read more
TorontoRobDT wrote a review Jul 2021
Toronto, Canada722 contributions143 helpful votes
I did not see the area in the daylight so have no clue about views. I arrived on a flight that required an overnight connection. Because I needed sleep I took an Uber up from the airport with a very nice man quickly checking me in. The room was clean, though a slight smell of a cigar, but that bathroom--wow, I could almost see my reflection in the floor tiles---it was the cleanest I have ever seen a hotel bathroom. The wifi worked great though I only used it for ten minutes. A complimentary bottle of water was also in the room--a nice touch and the bed was so comfortable. When my alarm went off at 4:30 am, I wanted to stay in bed. Check out was easy and this time I took the shuttle service to the airport. The bus was filled to capacity plus others were standing. Thankfully, everyone was wearing a mask and I was directly behind the driver who was also wearing a mask. I would definitely stay for an overnight again if I have a connection through Dallas like this trip did.
Read more
Date of stay: July 2021
Value
Rooms
Service
Room Tip: Not sure as it was dark
See more room tips
2 Helpful votes
Helpful
Share
Don T wrote a review May 2021
Naples, Florida445 contributions149 helpful votes
Bad weather at DFW forced cancellations including my connecting flight, thus stranding me at the airport. Since I had lifetime status with the Starwood chain even before the merger with Marriott, I decided on this property to spend the night. There were a lot of stranded souls, so I wasn't surprised the place was a bit crowded, but I was processed promptly and efficiently and on my way to the room, which was spacious and welcoming. The club room was closed so I went down to have a nightcap, and received prompt service in the bar. There seemed to be somewhat constrained service, whether from the renovations or from COVID distancing I don't know, but all worked out. The next morning I went to the breakfast area and again found the service to be much more limited than what I had expected for a Sheraton, but they did offer a hot breakfast (no buffet, individual order). The omelet I ordered was cooked to perfection and I had no complaint there. Probably because of the flight cancellations the day before, there was quite a group waiting for the airport shuttle, which filled up and departed with many of us still waiting. The hotel promptly had another shuttle come by but it had only a few seats open, so the hotel brought out a larger bus and got the rest of us to the airport in plenty of time to catch our flights. Fortunately DFW is an easy airport to get around in once you're through security so I had some time to get to my gate. I was pleased overall with my stay at the Sheraton. It wasn't quite the service I would expect in "normal" times, but it was satisfactory and the room and bed were extremely comfortable. I admired the professionalism of the staff in accommodating the unexpected influx due to the flight cancellations and getting us all off to the airport without problems. They certainly knew what they were doing!
Read more
Date of stay: April 2021
Value
Location
Service
Trip type: Traveled
2 Helpful votes
Helpful
Share
panchomty wrote a review Apr 2021
Monterrey, Mexico71 contributions65 helpful votes
Everyrhing was in renovation, the service at the bar (eventhough Marcos was doing an amazing job) was slow to say the least, completly understaffed, Rooms airconditioning didn't work, queus for everything like if it was Disney. I hated the experience.
Read more
Date of stay: April 2021Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from Jeremy Berlin, General Manager at Sheraton DFW Airport Hotel
Responded Dec 27, 2021
Thank you for your feedback. Marcos is amazing and he has been an anchor for the restaurant team as Staffing challenges have created unexpected service hurdles. We are pleased that our renovation is over and that the refreshed areas look amazing. We hope you can come back and enjoy the new areas.
Read more
Randy Cooper wrote a review Feb 2021
2 contributions
I travel often with my job. Whisky Tango is a place you feel right at home when you walk in. Great service. Great food and Freddie makes me feel like family every time I stay. The wings are always a great choice.
Read more
Date of stay: February 2021Trip type: Traveled
Helpful
Share
Previous
123456
PRICE RANGE
$160 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hotel irving, sheraton grand hotel irving texas, sheraton grand hotel dfw airport, sheraton irving, irving sheraton
LOCATION
United StatesTexasIrving
NUMBER OF ROOMS
302
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sheraton DFW Airport Hotel
Which popular attractions are close to Sheraton DFW Airport Hotel?
Nearby attractions include The Escape Game Dallas (4.1 miles), Texas Star Dinner Theater (4.4 miles), and Corky's Gaming Bistro - Grapevine (4.4 miles).
What are some of the property amenities at Sheraton DFW Airport Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Sheraton DFW Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton DFW Airport Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton DFW Airport Hotel?
Conveniently located restaurants include Via Real Restaurant, Oldwest Cafe, and Hard Eight BBQ.
Are there opportunities to exercise at Sheraton DFW Airport Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sheraton DFW Airport Hotel have an airport shuttle?
Yes, Sheraton DFW Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton DFW Airport Hotel have airport transportation?
Yes, Sheraton DFW Airport Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton DFW Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton DFW Airport Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton DFW Airport Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.