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Room & Suite (81)
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About
#10 of 88 hotels in Irving
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.2
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Paid internet
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Location
Contact
4440 West John Carpenter Freeway, Irving, TX 75063
Getting there
Rental CarsSee all Irving rental cars
Nearby restaurants
Via Real Restaurant
811 reviews4.6 miMexican
Oldwest Cafe
606 reviews4.8 miAmerican
Hard Eight BBQ
2,055 reviews2.8 miAmerican
Meat U Anywhere Bbq & Catering
370 reviews4.9 miAmerican
See all nearby restaurantsNearby attractions
The Escape Game Grapevine
1,514 reviews4.1 miGame & Entertainment Centers
Corky's Gaming Bistro - Grapevine
434 reviews4.4 miGame & Entertainment Centers
Texas Star Dinner Theater
487 reviews4.4 miTheaters
Grapevine Historic Main Street District
1,449 reviews4.6 miHistoric Walking Areas
See all nearby attractions523Reviews8Q+A72Room tips
Reviews
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With complimentary shuttle, this hotel is convenient to DFW. However, the shuttle is shared with the Doubletree Hotel, so space may be limited. The Sheraton Club offered generous, complimentary snacks, soft drinks, beer, and wine in the evening and a complete, hot breakfast in the morning, Club staff was very friendly. However, the front desk staff at evening check in was extremely unfriendly and unprofessional. Terrible check in experience! Worst ever! The low rating is based on the check in experience.
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Date of stay: February 2023
Service
Sleep Quality
Room Tip: High floors have best views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Feb 15, 2023
Thanks for sharing your experience with us AmericanKot. We apologize for the challenges you had with our shuttle and front desk team. We will definitely share this with our airport shuttle team and front office manager to ensure this does not happen again. Your feedback is appreciated as it only helps us improve to ensure we exceed all guests expectations. Wishing you safe travels and hope to have you back as our guest again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob L wrote a review Jan 2023
Staff was super helpful. Rooms were big and clean, and fitness center is well equipped. Crew that operated the shuttle was very friendly. Even though the hotel is right off the highway, rooms were very quiet.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Jan 19, 2023
Thank you for taking the time to review your recent stay with us bobIM8276CS. Wonderful to hear that the staff was super helpful and that the rooms were big and clean. Will definitely share your experience with our team. We look forward to having you as our guest again soon. Safe Travels!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful breakfast, the best I have had in any hotel. All the employees were friendly and helpful. The beds are extremely comfortable and rooms were very clean. The staff went out of their way to accommodate our requests. There was free parking for people who needed it. The shuttle service to and from the airport was also great. We didn’t wait any more 5-10 minutes.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Jan 19, 2023
Thank you for the wonderful review of your recent stay with us Clarelane1. Absolutely AMAZING that it was the best hotel breakfast you have had. Will definitely share this with our culinary team. We look forward to having you as our guest again soon. Safe Travels!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here with several of my family members for a family function. The staff was so friendly and helpful. The rooms were clean and comfortable. The breakfast was great and the coffee was the best. We met at the Whiskey Tango several nights. The service, food and drinks were amazing. Thank you for a great stay!! We couldn’t have had a better stay! Betsy
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Jan 19, 2023
Thank you for the wonderful review of your recent stay with us BCL1104. So great to hear that our staff was friendly and that the rooms were comfortable. Will definitely share you experience with our team. We look forward to having you as our guest again soon. Safe Travels!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
K S wrote a review Oct 2022
We only stay for 2 nights, I have nothing bad to say then just thank you! Front desk guy was super friendly courteous, bar attendant very friendly, food was delicious including breakfast! My room was clean didn’t see nothing bad was a normal hotel room. The scent when you walk to the hotel was super good , once you walk to those doors you feel you are welcome. Unfortunately won’t be back to Dallas for a long time but if I would , will definitely come back here.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Dec 13, 2022
Thank you for the wonderful 5 star review B6346OXks! It's awesome to hear that our team was hospitable and that you enjoyed the Sheraton scent upon arrival. We'll be sure to celebrate this great feedback with our entire team. Safe travels and we look forward to having you as our guest again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible place to use as airport parking. Hey never send the shuttle in time. Had to wait more than an hour while all the other hotels shuttle went by 3 times. Customer service is terrible and never address the issue
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Dec 13, 2022
Thanks for sharing your experience with us krishnar982. We apologize for the challenges you had with our park and fly and will share this with our airport shuttle team to ensure this does not happen again. Your feedback is appreciated as it only helps us improve to ensure we exceed all guests expectations. Wishing you safe travels and hope to have you back as our guest again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Used the airport parking service at the hotel. Very easy and friendly. Parking attendant gave me a parking pass and explained where to park and offered a bottle of water. Must of left my lights on and one of the parking attendants did help me jump my car.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Dec 13, 2022
Thank you for the wonderful review of your recent stay with us. Its great to hear that our team made your stay memorable, we will be sure to share with them. We look forward to having you as our guests again soon. Safe Travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am an Ambassador level Marriott member, so I have been to many hotels all over the world. I am also old enough to remember when Sheraton was a prestigious name among hotels. This Sheraton does not fare well in comparison to other hotels: there are issues with both the service and the physical condition of the hotel, some of the staff are not helpful, and, for some reason, the hotel does not have a business center even though it is clearly a convention center hotel (while we were there there was a large convention from a Christian church). The locals told us that the temperature had been over 100 degrees everyday for over a month, yet this hotel did not have the air conditioning working properly in either the hallways or the elevators. Imagine being crammed into an elevator with all of those convention goers and there is no a-c! When we asked the staff, we were told that they were aware of the problem and were working on it. As an Ambassador level member, we were given access to the Club Lounge on the top floor. Unfortunately, no food was served in that lounge and, to my amazement, it was not air conditioned either. The only thing available was bottled water and soda in the refrigerator. There are not ice machines on every floor. When you leave the elevator, there is a sign saying that the machines are located on the 3rd, 5th, 7th, and 9th floors. As we were staying on the 10th floor, we went down to the 9th floor only to discover, surprise!, no ice machine. We ended up going down to the 7th floor. When we asked the staff about the error, they did not have an explanation. When I asked the front reception about the location of the business center, she, without hesitation, replied "What do you want to print?" As I did not want to print anything, she seemed confused. Eventually I was able to elicit from her that they do not have a business center at all, which seemed to me to be a bit odd for a big hotel/convention center. There were other service issues, with staff either being impolite or not being knowledgeable. The building is a bit rundown. We saw cracks in the paint in several locations. We had 2 rooms on the top (10th) floor. The rooms were average-sized and everything pretty much worked, including the air conditioning. One plus was that you can watch planes take off and land through your window, without hearing them. The walls are well sound-proofed. The complimentary breakfast had a large selection of hot and cold foods, including fresh fruit. We were able to sit and eat for a long time. Given all of the above concerns, the overall redeeming aspect of our stay was the price of the hotel. It is relatively low-priced, particularly for an airport hotel in a major city. I guess the upshot is: "You get what you pay for."…
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: get a room facing airport so can see flights take off (hotel is well sound-proofed)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Aug 8, 2022
Thank you for sharing you experience with us Ddan777. We are sorry to hear that your stay fell short of expectations and will use the info you provided to help make improvements. You are correct, it has been a very hot summer and we have had some challenges with it. Needless to say, our Engineering team is working diligently to address every challenge swiftly and working to prevent any such issues from occurring in the future. Unfortunately the business center is something that went away over the past couple of years but is something we are looking at re-implementing very soon. Appreciate you sharing all of this info with us as it will be shared with our entire management team to make us stronger. We hope to have you as our guest again soon on your next trip to the DFW area. Safe Travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location for a layover in DFW or business in Irving. Hotel is a little older in the typical brownish colored style, but up to date and clean. The Marriott Member lounge was open and well equipped. A big Kudos to the staff, all of them were extremely friendly and helpful. I really enjoyed their support and service. It was a bit pricey though compared to the other hotels around.
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: Airport shuttle 24/7. Great!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Jul 28, 2022
Thanks for sharing your recent experience with us lorythetraveller. Great to hear that our location was perfect for you and the our staff made your stay memorable. We look forward to having you as our guest again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
As a Marriott Platinum I try to choose hotels with a Club lounge. I always enjoy the evening snacks/drinks. For some reason the Sheraton DFW does nothing in the evening except put out granola bars and water. There's also sodas in a fridge. The Club level room is nice, the restaurant food- baby back ribs fantastic. Overall it was a nice stay but come on Marriott, the lounge is suppose to have a little wine/snacks in the evening (even house wine). As I came out of the lounge there was a guy at the elevator who said, "You must have special powers. My lounge card won't let me in." I told him to just check with the (not mean but def not friendly) front desk.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Club level rooms are on 12th floor. Nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Sheraton DFW Airport Hotel
Responded Jul 28, 2022
Thanks for sharing your experience with us bluedogtraveler1. Sorry to hear that the club lounge was not up to expectations, we have opened for the morning but still working on the evening experience. Will have this available soon. Our apologies for the experience with our front desk team, we will definitely use this as a training opportunity to improve. We hope to have you as our guest again soon on your next trip to the DFW area. Safe Travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$151 - $214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hotel irving, sheraton grand hotel irving texas, sheraton grand hotel dfw airport, sheraton irving, irving sheraton
LOCATION
United StatesTexasIrving
NUMBER OF ROOMS
302
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Claim Your ListingSHERATON DFW AIRPORT HOTEL $140 ($̶2̶2̶2̶) - Updated 2023 Prices & Reviews - Irving, TX
Frequently Asked Questions about Sheraton DFW Airport Hotel
Which popular attractions are close to Sheraton DFW Airport Hotel?
Nearby attractions include The Escape Game Grapevine (4.1 miles), Corky's Gaming Bistro - Grapevine (4.4 miles), and Texas Star Dinner Theater (4.4 miles).
What are some of the property amenities at Sheraton DFW Airport Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Sheraton DFW Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton DFW Airport Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton DFW Airport Hotel?
Conveniently located restaurants include Via Real Restaurant, Oldwest Cafe, and Hard Eight BBQ.
Are there opportunities to exercise at Sheraton DFW Airport Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sheraton DFW Airport Hotel have an airport shuttle?
Yes, Sheraton DFW Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton DFW Airport Hotel have airport transportation?
Yes, Sheraton DFW Airport Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton DFW Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton DFW Airport Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton DFW Airport Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.