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Omni Mandalay Hotel at Las Colinas

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Omni Mandalay Hotel at Las Colinas
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1,768 Reviews from our TripAdvisor Community

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Showing 1,755: English reviews
Houston, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

Valet and Doorman rarely available; the lobby bar is uncomfortable and like being in a badly decorated barn; Management did not communicate with guests when they lost city water; minimal equipment in health club was not maintained; room was not clean at check-in and lighted mirrors did not work; In general management of this Omni needs a refresher course in... More 

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Steven E
Saint Louis, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Despite a tiny hiccup checking in, the staff gave me a marvelous suite. Attentive housekeeping that you don't ever see but know they did well. Beautiful room. Onsite restaurant is good. I'm here for a conference. Highly recommended!

Helpful?
Thank Milton S
Stanwood, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent Customer Service. They make sure you are well taken care of. Very friendly staff and they go the extra mile to help you. I will stay there again and totally will recommend it. The food is very good and the service at the restaurant are great. Very clean lobby.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Doris N
Anna D, Guest Relations Manager at Omni Mandalay Hotel at Las Colinas, responded to this review

Hi Doris! We thoroughly enjoyed hosting you at the Mandalay and are delighted to hear that you enjoyed your stay. Your satisfaction is our top priority and we are so pleased to hear that we were able to achieve that. We look forward to seeing you again soon! More 

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 6 days ago NEW

1. wifi availability and use could have been explained during check-in. 2. the use of hotel vehicle could have been mentioned during 3. generally there is an assumption by hotel check in staff that you know everything.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Goodman B
Leawood, Kansas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed here there times in the past 8 months and enjoy staying there, but their price is among the highest in the area. While the rooms are nice, I have had bad luck with the food, whether at the restaurant or room service. While the hotel is in need of updating, it is well maintained.

Helpful?
Thank erm1208
Ottawa, Canada
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Lovely hotel facing the canal. Unfortunately noisy construction during the day was frustrating at times. Beds comfortable, clean rooms, quiet at night. Found customer service here really lacking. Such a marked difference from our previous week stay in San Antonio Omni where they were super friendly and accommodating. Welcome call on voice mail. Welcome tray brought up first day, always... More 

Helpful?
Thank snark2
Fall River, Massachusetts
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Staff and service are outstanding. One thing most people aren't aware of his Omni policy regarding customer service. If you want something during your stay, simply just ask. They will make an effort to accommodate the request. I really liked to stay on the top floor suites and when I asked to have that happened, I stayed in one ever... More 

Helpful?
Thank August63
Massachusetts, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family an I stayed at the Omni Mandalay in Irving, Texas for a weeks vacation. It was a pleasure, the cleanliness & comfort of the rooms was amazing, all the food and food services was excellent. The pool area was delightful. The Omni Mandalay will be my first choice when we come back to Texas.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Karen V
Anna D, Guest Relations Manager at Omni Mandalay Hotel at Las Colinas, responded to this review

We truly value your feedback and appreciate you taking the time to share your thoughts. We are so pleased to hear that you and your family enjoyed your vacation at the Mandalay and were able to take advantage of the wonderful food as well as the pool area. We hope that you will continue to choose Omni whenever your travels... More 

fort worth, United States
1 review
5 of 5 stars Reviewed 1 week ago

Love the corner kind suite! The view is nice and the decor is pretty. The patio downstairs and the pool is very nice! Also, if you play pokemon you can hit atleast 1 or two pokestops from your room! hahaha

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Mary V
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were there on business and the client put us here. Large hotel, in 80's bland architectural style, nice setting on the river and there's a decent gym and pool also right on the river. Our room was fine, not super clean (the way I like) but respectable enough although the makeup mirror was half ripped out of the wall... More 

Helpful?
1 Thank Iliketogoeverywhere
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Omni Mandalay Hotel at Las Colinas

Address: 221 Las Colinas Blvd E, Irving, TX 75039-5504
Location: United States > Texas > Irving
Price Range: $134 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Mandalay Hotel at Las Colinas 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Omni Mandalay Hotel
Omni Hotel Irving
Omni Irving
Irving Omni
Hotel Style:
#1 Romantic Hotel in Irving
#1 Business Hotel in Irving
#2 Luxury Hotel in Irving
#4 Family Hotel in Irving
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